Season 7 · Episode 164
164. AI Isn't Just For Software: The Bold New World Of Product Personalization | Ben Weiss
Doing Customer eXperience Right In The AI Era | Stacy Sherman · Stacy Sherman; Doing CX Right
February 24, 202531m 42s
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Show Notes
Is your brand truly delivering personalized experiences, or just offering customization? Many companies make this promise, but few do it right. In this episode of Doing CX Right, host Stacy Sherman and Ben Weiss, founder of an AI-powered footwear company, explore how AI-driven innovation is redefining customer experience, accelerating time to market, and strengthening brand loyalty. Discover how real-time feedback leads to better products and what it takes to balance personalization with scalability. Gain practical insights on AI's role in product design—and how to apply these strategies for real business impact. Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.