Season 1 · Episode 15
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Doing Customer eXperience Right In The AI Era | Stacy Sherman · Stacy Sherman, Doing CX Right
November 28, 202133m 21s
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Show Notes
What is the future of Customer Experience, Employee Experience and Marketing in the digital age? Steven Van Belleghem, global thought leader and author, explains the influence of new technologies (AI, 5G, Iot…) on customer experience, and the human role in a world of automation (i.e. how to delight customers with an empathetic human touch). You'll also hear how the latest technology can solve business challenges if applied right, and leadership advice to thrive in 2022 and beyond. Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.