Dental A Team Podcast

Fluoride is the KEY and KING to prevent decay-- and a great way to increase hygiene profitability. Solid wins for everyone! So why not implement its power with your patients?

Ever have days when defeat is more a part of your life than success? Kiera discusses a time in her life when she felt the same way. There are days when you will feel like you don't have potential...

New patient calls don't have to be a hassle. Kiera welcomes back favorite guest, Donna Dinette, one of the Kiera's Dental Consulting Travel Consultants who is a wizard at getting new patients into your schedule within 5 minutes.

Kiera welcomes Paige Benjamin back to discuss perio patients and appointments. Paige emphasizes the need for probing every appointment as well as updating the perio chart.

Managing multiple practices doesn't have to be overwhelming. Kiera lays out simple tips to follow in order to map your way to building several successful practices.

In this short, but juicy episode, Kiera gives practical advice about finances, treatment planning, and scheduling. She poses the question, "If dentistry was free, what would you recommend for treatment?"

Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice.

Kiera is joined by Paige Benjamin, a rock star hygienist who can do it all! On this episode, Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this one's for you!

Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: "Presenting the Treatment Plan to your Patients." She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE...

Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient.

Kiera is joined by Sarah O'brien as the two dive right into simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information...

Kiera welcomes back Tiffanie Trader as they discuss the topic of "addressing the numbers" with the entire dental team. Sometimes it's hard to be "vulnerable" and share what your practice is producing without it feeling as if we are pushing production...

Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera's brain about Route Slips. What are route slips, why are they needed, and how necessary are they?

Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make...

Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview.

Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting.

Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives.

THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald.

In today's episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely beneficial.

Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist's expectations?

Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of "role play" in retraining one's subconscious in order to feel more comfortable speaking to patients in uncomfortable situations.

Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business...

Are there ways you can be saving money in your practice and you don't even realize it? In this episode, Kiera is joined by Mark Costes who is known for his masterful ways of lowering costs without working harder-- just being aware.

Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting,

Kiera welcomes Summer back in this week's episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn't be too modest, too lofty, or too overwhelming.

In this week's episode, Kiera Dent is joined by Dr. Summer Kassmel. Summer's expertise on leadership and practice ownership make her a wonderful guest host as Kiera and her dive into ACCOUNTABILITY MEETINGS.

What are your normal routines? Are you being intentional with your time? Kiera explains how being tactical and practical about having routines will make your life more simple.

Why dread KPIs? In this episode, Kiera discusses how Key Performance Indicators are the lifeblood of your practice. In the same way you take vitals for a patient to assess overall health, KPIs are just as essential in order to assess the overall health of your business.

Benjamin Franklin once stated, "You may delay, but time will not." Many times we get side-tracked with urgent duties of the day only to procrastinate more important tasks. In this episode, Kiera and Mark give tactical tips on how to GET THINGS DONE!

Team meetings can sometimes be really hard. They are difficult because it's a challenge to continually come up with topics, ideas, and HOW to these meetings really, really well.

Everyone has their own journey to success. In today's episode, Kiera unravels her story from dental assisting, to practice management, to business owner, and then to dental consulting. She explains that her journey, although not always easy at times, allowed her to learn some of the best lessons, meet some of the greatest people, and become the best version of herself.

Are you letting your fear of rejection or failure keep you from LEVELING UP? Kiera talks about how fear is a powerful motivator and when overcome, can lead to success and happiness. In this episode, Kiera gives helpful tips to dentists, officer managers, and dental assistants on how to NOT LET YOUR FEAR TAKE OVER YOU, BUT YOU TAKE OVER YOUR FEAR!!!

In this very first "CarCast" episode, Kiera welcomes her traveling consultant colleague, Tiffanie Trader. Tiffanie is a master with teams and how to build relationships through solid communication tactics.

In this short episode, Kiera and Mark jump right into what makes a valuable office manager. Mark explains how the manager should be trusted to fulfill all of their job duties, but also not to be afraid to think of 3-5 practical solutions for problems that arise.

Do you feel like you aren't maximizing your day? Is there a lot of wasted time you could be utilizing? Join Mark and Kiera this week as they discus how scheduling

Dr. Mark Costes and Kiera Dent join forces in The Dental A Team podcast to explain how TWO PERSPECTIVES of dentistry are BENEFICIAL for the entire profession of dentistry.

Mark and Kiera have a podcast today going out to TREATMENT COORDINATORS! But, if you aren't a treatment coordinator, this is still an episode for you.

On this episode, Mark and Kiera wrap up their "Getting Comfortable in the Uncomfortable Podcast" on Part II today. They want you to really understand that talking money is just that-- and NOTHING more! As teams, this can be one of the biggest mental hurdles that can be easily overcome.

On the show today, Mark and Kiera talk about what best leaders do-- FIRE YOURSELF to make your life easier through SYSTEMS! Best leaders create systems and ways to systemize the practice and organization so it can be a system-dependent operation and not people-dependent. Mark and Kiera share their experiences of how creating systems can be a challenge and what you can do to overcome to truly make your life simple. Leadership, through systemization, is one of the best practice hacks they want to share with you today!

You know you have the best practice! You know it! And you just need to let more people know it. How can you do this? And how can the entire team help with this? On the show today, Mark and Kiera talk about getting those patient 5 star google and yelp reviews in an easy 6-step process. It isn't as hard and really comes down to just asking. They want to make this easy and fun for you and your team so you actually put this into practice. Team members-- this is for YOU!! You can help grow your practice and Mark and Kiera give you the words to use! When you GAMIFY and get intentional, results are seen! It's time to LEVEL UP and get those reviews!

Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office's existence and can really throw a negative curve into your day. And yet-- they can be turned around with one simple phrase that works like magic. Through the three E's and some magical verbiage, teams can eliminate cancellations. Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY! Why not try it out? Eliminating cancellations might help you and your patients have a brighter day! This is one of Mark and Kiera's FAVORITE topics that works!!

On the show today, Mark and Kiera talk about something that can grow a practice and make work even more fun- SAME DAY TREATMENT. They do a deep-dive into some common concerns teams have and explain how you and your team can be the GOAT-- listen in to learn what that stands for-- and help even more patients receive VIP care! You can count on learning proven methods of how to add same day treatment from the doctor's perspective and the team member's perspective. This is a game changer that they know you will love!

On the show today, Mark and Kiera talk about why they even made the Dental A Team Podcast. They come from YOUR background-- they don't just understand you, they ARE YOU! No matter your position, Kiera and Mark have been there. This podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be: Be more efficient Have more fun Improve doctor and team communications Eliminate frustration And make your life easier! Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!