Deep Listening - Impact beyond words - Oscar Trimboli

Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Listening is about creating shared meaning, not just exchanging information. Meaning only emerges in a collaborative space. Second languages and their musicality can provide insights into how we communicate and connect. Effective listening requires letting go of preconceptions and being willing to have your mind changed. Observing and sensing beyond just hearing is a critical aspect of workplace listening that is often overlooked. The process of noticing HOW people listen can be as enlightening as the content being discussed. A masterclass of the art and science of workplace listening, with valuable lessons for anyone seeking to improve their communication skills. Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesday, May 01, 2024 - The Coaching Inn from 3D Coaching Video Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesday, May 01, 2024 - The Coaching Inn from 3D Coaching Podcast Episode 127: how to listen to what emerges in between - Part I of III Podcast Episode 128: how to listen to what emerges in between - Part II of III Podcast Episode 129: how to listen to what emerges in between - Part III of III S3 Episode 06: Listening - with Kathryn Mannix how to listen – fundamentals – workplace edition

In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change. Now we are at Part Two of Three, you're about to hear is the reflections from 16 different listeners who initially emailed Claire with their feedback and were open enough to agree to record their perspectives. Some were recorded on audio, and some were video. I invite you to notice what these 16 listeners heard that was similar and different to you. What I loved exploring was listening to the wide variety of adjectives and verbs. They used to describe their insights, how they explained what they saw, and their thoughtful reflections about HOW it was said and WHAT was said. Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching Video Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching how to listen – fundamentals – workplace edition

What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languages, the value of silence, and the importance of understanding the past. What does a group listening audit sound and look like? The experiment will continue for the next few episodes as they see what emerges in between episodes. Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching Video Format - S4 Episode 21: How to Listen with Oscar Trimboli Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching how to listen – fundamentals – workplace edition

This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument. When preparing both sides of an argument, you can discover and anticipate the counterpoints that will help you discover multiple approaches to the same issue. The concept of "competitive listening" is emphasized, and it is important to understand an opponent's argument and analyze its impact on the judge and audience. Note-taking is a crucial tool for effective listening, but there is a difference between traditional note-taking and a more strategic approach. The latter involves creating a visual map of arguments, identifying key points, and tracking the flow of the discussion. This method allows listeners to maintain focus, identify unaddressed points, and ultimately gain a clearer understanding of the debate. The conversation also touches on the psychological aspects of listening, highlighting the importance of motivation and purpose. By understanding the nuances of effective listening, individuals can improve their communication skills, build stronger relationships, and achieve greater success at work. Listening is a competitive advantage: Effective Listening is crucial for success in debates and workplace communication. Preparation is key: Understanding both sides of an argument and anticipating counterpoints is essential for effective listening and responding. Note-taking is a strategic tool: Creating visual maps of arguments helps maintain focus, identify key points, and analyze the flow of the discussion. www.listening.com Where to start? Start here How to listen like a High Court Judge with Justice Michael Kirby Listen like World Memory Champion Dr Boris Konrad Brooklyn Debate League 01:38:00 - The complete Munk Debate - Mainstream Media featuring Douglas Murray, Matt Taibbi, Malcolm Gladwell, Michelle Goldberg November 30, 2022 00:47:36 The original Phuskin Industries Revisionist History Podcast Episode - Malcolm goes to debate school – complete audio episode April 13, 2023 00:10:10 Douglas Murray on Malcolm Gladwell: "I Still Don't Feel Pity"

The importance of listening at Level II, which is three-dimensional hear, see, and sense Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener. While these cues can be informative, it's crucial to interpret them accurately and consider the context. During this episode we explore noticing the face, posture and breathing As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andre Agassi. These four perspectives will create a deeper understanding by noticing, baseline and interpreting a range of non-verbals Finally, Agassi shares a secret about decoding Boris Becker's non-verbal signals which led to an eight-match winning streak in the 1990s. 066: Listening to body language with Susan Constantine 077: The secrets of listening like a spy with Robin Dreeke 085: Hidden Secrets of how to Listen for non-verbals with Michael Grinder

Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening. An update on the fourth generation www.listeningquiz.com including; aggregate listening profiles for more than 10 people cross-industry benchmarking administration features to track progress of completion volume discounts for organizations volume discounts for accredited consultants Where to start? Start here Podcast Episodes Categorized by the Five Levels of Listening Podcast Episodes Categorized By Korn Ferry Leadership Architect™ Competencies Podcast Episode 046: Listen to your audience like SXSW How to speak so my audience will listen Danish Dhamani How to effectively listen to someone who is suicidal Kevin Briggs Zoom fatigue and exhaustion - how it negatively impacts women more with Dr Anna Carolina Muller Queiroz One move ahead, how to listen like a chess grandmaster - Scott Sandland the hidden value in your contact center and how to listen at scale with Authenticx's Amy Brown Learn how to listen with the patience of a neuroscientist Dr Alison J. Barker Supercommunicators How to Unlock the Secret Language of Connection

This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast. Key takeaways: Focus on non-verbal cues: Ambassador Cleverly emphasizes that what people don't say, their body language, note-taking, and response delays are often more revealing than their spoken words. This applies not just to high-stakes diplomacy but also to everyday workplace meetings. Team listening: Effective listening involves individual attentiveness and collaboration within your team. The power of silence: Pay attention to pauses in the conversation. Their length, frequency, and placement can signal reflection, emphasis, cultural differences, or the weight of potential responses. Longitudinal listening: Notice subtle changes in language, body language, and overall tone over time during extended negotiations or repeated meetings. Actionable insights: Reflect on your listening habits: How much attention do you pay to non-verbal cues? Practice team listening: Discuss group observations and interpretations after meetings to gain a more comprehensive understanding. Refine your pause awareness: Observe how others use pauses and experiment with your own pausing to enhance meaning and impact. By applying these insights from diplomatic listening to your own workplace interactions, you can improve communication, build trust, and navigate complex situations more effectively. Additional Resources "Does China Care What Britain Thinks?" from The Spectator's Chinese Whisper Podcast hosted by Cindy Yu. "Ambassadors: Thinking About Diplomacy From Machiavelli To Modern Times" by Robert Cooper.

Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace. They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs. Nicole, a content director, and executive speaker coach, highlights the necessity of adapting your listening style based on the speaker's requirements. Maegan, a senior director of communication services, shares her experiences in coaching executives and the challenges of listening and providing feedback tailored to executive leaders. They delve into their three-year journey of writing the book, emphasizing the need for detailed, actionable steps and memorable models for effective communication. They discuss the complexities of discernment in the workplace and offer insights into guiding others to listen effectively and seek the right type of listening in different situations. S A I D Support Advance Immerse Discern As a bonus, listen to Nicole, Maegan, and Oscar debrief on the process of listening during the recording of this discussion.

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology. Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale. Amy Bown Authenticx Authenticx's Eddy Effect how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version how to listen - visual edition - the back story

Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation. Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions. They highlight the role of playback, curiosity, and emotional awareness in effective listening. We've got three copies of the book, Creativity, Inc, a behind the scenes story about creativity by the founder at Pixar, Ed Catmull. https://www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0812993012 Email [email protected] with the subject Pixar and your reflections on this discussion between Jamie, Heidi and myself. The conversation touches on creating a safe and inclusive environment for all voices to be heard, as well as the impact of power dynamics on listening. Learn about advanced listening techniques including The playback Slowing down the process The importance of plussing The role of the environment Power dynamics Inside Pixar

To celebrate the first anniversary of how to listen: discover the hidden key to better communication, the most comprehensive and awarded book about listening in the workplace, we have created a visual summary of the book. Each of the eight chapters is distilled into an illustration from each key concept within that chapter. This video is an interview with Rebecca Lazenby, the illustrator of visual summary. We discuss the process of listening before, during and after the project of creating the visual summary. If you would like to watch - visit https://youtu.be/iKYMwnK8VNk?si=W_znu7YGNDirENFT

Dr. Krishna Naineni works as a general practitioner in England. He's a member of the Royal College of General Practitioners and is a faculty at Brighton and Sussex Medical School. He's passionate about listening education, research, and practice. He's delivered structured and evidence-based listening education programs in the UK and in India to hundreds of healthcare professionals with practical strategies and the knowledge needed to enhance the way they engage with their patients through their listening practice. He has co-founded Glocal Academy, which has been instrumental in delivering custom-made clinical communication skills training programs to healthcare professionals and organizations across India and the United Kingdom. The academy delivered its first ever clinical communication skills training program in 2015 to healthcare professionals in India. He enjoys a long distance running and he hates cooking, but he loves eating food. During this discussion, Dr. Naineni change my mind about the impact of the environment in which you listen , education and your mindset, particularly in healthcare, but equally in workplaces all around the world. While you're listening today, reflect on the question about what does your physical or virtual environment contribute or detract from the effectiveness of your listening? I'd love to hear your answers, and for the first five people who send an email to [email protected] with a subject line Environment with an answer to these questions: 1. How does this conversation increase your awareness about the impact of your environment? 2. How does this play out in face-to-face environments? 3. How does it play out in virtual environments, 4. and what change will you make as a result of listening to this conversation? We'll send you a paperback copy of the award-winning book, how to Listen: discover the hidden key to better communication, the most comprehensive book about listening in the workplace, and we'll send it in the post for you. What's the cost of not listening?

Matt Abrahams is a leading expert in the field of communications. He's a lecturer in organizational behavior at Stanford University's Graduate School of Business. He teaches a very popular class in strategic communication and effective virtual presenting. He's so good, he's even won the school's alumni teaching award. Matt also co-teaches improvisational speaking in Stanford's Continuing Studies program. To relax and rejuvenate, Matt enjoys hiking with his wife, watching sport with his kids, hang out with his friends, and continually being humbled in the Karate Dojo. In Matt's new book, Think Faster, Talk Smarter, an important contribution to the field of communication in the workplace, he takes the time to unpack the role of listening in communication. He highlights this in one chapter, yet there's a thread throughout the entire book about the importance of listening to the audience. The book provides really tangible and actionable tips and techniques to help you as the speaker succeed for the majority of times speaking spontaneously. Matt provides science-based strategies for managing your anxiety, responding to the mood of the room, making content concise, relevant, compelling and memorable. He draws on his own stories, he draws on stories from his clients and his students. He offers ways to navigate Q&A sessions, successful job interviews, providing feedback, even making small talk and persuading others while handling those impromptu moments at work. I've read his book a few times and Matt's punchy 20-minute podcast Think Fast, Talk Smart, has been in my podcast feed since 2020. I strongly recommend Think Faster, Talk Smarter because Matt deals with the issues about communication in the workplace that I think are the crucial ones, not the planned presentation, the spontaneous speaking moments. I'm listening to you. If you'd like to be one of the first five people to receive a copy of Matt's book, Think Faster, Talk Smarter, send an email podcast at oscar trimboli dot com with the Subject, Smarter, and answer these three questions. What did you learn from Matt? What did you learn from our conversation? And what will you do differently as a result of listening to today's episode? Listen to how well Matt listens and spontaneously answers when I throw him a curveball question at the end of our discussion. Matt, what's the cost of not listening?

Kathryn Mannix has spent her medical career working with people who have incurable advanced illnesses. Starting in cancer care and changing career to become a pioneer of the new discipline of palliative medicine, she's worked with teams in hospices, hospitals, and in patients' own homes to deliver palliative care, optimizing quality of life even as death is approaching. Kathryn has worked with many thousands of dying people and has found their ability to deal with illness and death both fascinating and inspirational. She believes that a better public awareness about what happens as we die would reduce fear and enable people to discuss their hopes and plans with the people that matter to them. Her account of how people live while they're dying, in her book, With the End in Mind, was published to Universal acclaim and was shortlisted for the Wellcome Prize. Kathryn's next book, Listen: How to Find the Words for Tender Conversations, starts with a potent story about her early career encounter with Mrs. de Souza. I encourage you to listen to this discussion more than once. Kathryn's listening, it's well class and the way she explains listening is compelling. I have five copies of Kathryn's book to share. If you email [email protected] with the subject "Tender" and your reflections of this conversation. You could reflect on the story of Mrs. de Souza. You might reflect on Dorothy and her listening, or how you think about dancing and listening, the difference between doing and being listening, the impact of listening via video versus face-to-face. This is such a rich and nuanced experience. Kathryn completely changed the way I think about listening.

G'day, it's Oscar. This is an excerpt from How To Listen, the most comprehensive book about listening in the workplace. It's from Chapter One of the audiobook. The audiobook format is fascinating, it's different, it's distinct and I hope that I've honored Trena's request to make it an impactful audiobook.

In this episode, MathPath Aubrey Blanche helps people, teams, and organizations notice the edge of their mental, and systems models. Listen for free

Imagine the cost of not listening in your workplace is someone's life, improving the quality of their life, extending their life. This is the life-changing work that is the focus of B Corp certified life sciences recruitment and search consultancy - RBW Consulting spanning Boston, the United Kingdom, Switzerland, North Carolina, and San Diego. Their work covers everything from computational biology, product development, engineering, regulatory affairs, and everything in between, across pharmaceutical and life sciences industries. Continuing with our behind-the-scenes season of speaking to people who are using Deep Listening, we listen to Emma and Michelle about their focus on Human Intelligence. First, a little backstory and a shout-out to Stuart from Stirred Health who reached out to me in September of 2021 with this message. "Hi, Oscar. I'm interested in discussing a collaboration/partnership on behalf of our client. We are keen to hear more about how Deep Listening could help us out and our client. I'm based in the UK." I was then introduced to their chief commercial officer, Emma and their learning and development director Michelle. What I love about working with RBW is the ripple effect of doing one thing consistently well. We discussed this very thoroughly in the co-design process, which was ultimately foundational into integrating Deep Listening into their Human Intelligence strategy. What you'll hear next is a discussion between Emma, Michelle, and myself about the impact of listening in the life sciences. Listen out for the story about how to consistently shorten meetings and build rapport how to listen beyond the CV the importance of the productive question rather than any question the question every candidate should be asking during an interview Listen for free

Today I'll explore before, during, and after a workshop. This is a workshop I had with Sophie, who you'll hear from shortly and her peers. Then we did the same workshop with Sophie's team. People regularly say, "Oscar, how can you listen after the conversation?" This can take many forms. It could be right at the end of a workshop where you ask a question or a poll roughly in the last 15% of the workshop. You want to catch it in enough time that you can discuss it so you can hear what's being heard by the participants. So if the workshop's one hour, you should be asking this question between the 45-minute mark and the 50-minute mark. Here's some of the questions I ask, what's one thing that changed your mind about listening today? what's one thing you'll implement based on what you heard today? The first question is typically in shorter workshops, and the second question is typically in longer workshops. Post-workshop, you can also run a survey or you can deconstruct the magical impact that a workshop has in a 25-minute debrief. I do this within 14 days of the workshop. What you don't know about me is I'm really disciplined and rigorous about post-workshop debriefs. In fact, I'm talking about that before people even book in a workshop. I'm signaling to them that there will be a debrief. I signal to them in the workshop, that is something we'll discuss in the debrief. And this is crucial to create a space and place, to create a container where the host of the meeting, or a significant executive sponsor can unpack the learning that they had, that the group had. I want to ensure that the host reflects on their own experience in the workshop and not just the workshop itself. What you'll hear from Sophie shortly is her post-workshop experience and how ideas landed so powerfully because the workshop was so experiential, it was very hands-on. I want hosts also to reflect on the participant experience, individuals, as well as a group. I want to listen to what participants actually heard, rather than what I said. I want to listen to what participants didn't hear, couldn't hear, or I didn't communicate effectively enough that it was useful for them. Finally, I want to understand what was productive for the audience so I can distill that and crisp that up for next time to ensure that if it's landed with one group, it's highly likely to land with another group. This is part of the craft of facilitating a workshop from a listening orientation, you want to hear what the group heard, what's landing, and what's not. When you pick that up and use it next time, it's like somebody who's a woodworker, who's moving from chisel to sandpaper to varnish. Sophie's been very gracious, she's allowed me to record this conversation to help you listen to what a debrief sounds like. Here are some of the excerpts from the discussion with Sophie.

Could you take a photo of yourself with the book and email it to [email protected] with the Subject Line "Cover"? I've set up a registration page for all these events so you can register for the rest of the year if you visit https://www.oscartrimboli.com/communityofpractice/ If you would like to provide feedback on the development of this course, you can visit https://www.oscartrimboli.com/coursefeedback Please send an email to [email protected] with the Subject Line "Book Club", and a recommendation for a book you would like the group to explore. We'd love to add yours, send to [email protected] with the Subject Line "Hello World" Send an email to [email protected] and put in the Subject Line "Interview" if you'd like to be interviewed for the Deep Listening Podcast from the perspective of the Deep Listening Ambassador. If you're interested in going deeper, then send me an email [email protected] with the Subject Line "Deeper" and what you took away from this next conversation.

Bryan Adams is the CEO and founder of Ph.Creative, recognized as one of the leading employer brand agencies in the world with clients such as Apple, American Airlines, , and Blizzard Entertainment. Bryan is author of Give & Get Employer Branding: Repel the Many and Compel the Few with Impact, Purpose and Belonging https://giveandget.net/ He is global employer brand expert and his creative, unconventional and even controversial methodologies are said to regularly change the way people think about employer branding and Employee Value Proposition (EVP) I love Bryan's three Cs – culture, career catalyst and citizenship https://www.ph-creative.com/ Listen for free

In this episode of Deep Listening – Impact beyond words, we listen to Jenni Field, an international business communications strategist. Jenni helps organisations to get teams to work together better and review how operations can work more effectively. Jenni worked as a Communications Director for a global pharmaceutical business and Global Head of Communications for a FTSE 250 hospitality business. It is this experience that contributed to the development of The Field Model™ and her book, Influential Internal Communication Learn the difference between what an executive says and means when they say value. How do you think about the frequency of listening and communicating your actions will be as an organisation? If you would like a copy of Jenni's book Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement We are gifting 3 copies of the book, send an email to podcast at oscar trimboli dot com with the subject line The Field Model and what you took from this episode into your workplace. Listen for free

Deep Listening Ambassadors 2023 The purpose of the Deep Listening Ambassadors Community is to create 100 Million Deep Listeners in the workplace. Be a listening role model in your community, not a perfect listener Being better than the last conversation Create a connection to useful listening resources Support other Deep Listening Ambassadors around the world The Deep Listening Ambassadors meet regularly across three time zones to understand, learn, and support each other to improve their listening. Background Born in December 2019, the Deep Listening Ambassador Community was named through a listening process. We asked people who wanted more information about listening if they would like a place to practice and improve their listening. Through a survey of 426 people, they voted, and the community agreed to call themselves Deep Listening Ambassadors. The community has grown 2,448 members across 19 countries explored how to bring Deep Listening into their workplace discussed how to make progress with their workplace listening during 93 online workshops across 3 time zones made connections with other Ambassadors provided feedback on how to listen – the book including title, structure, stories, and weekly exercises prototyped how to listen – an online course – including feedback about assessments, course structures, and pricing. Requested and provided input into a Deep Listening Accreditation The group has grown organically, and with 2,448 people who have joined the community, I wanted to invite you to let me know how you would like to shape the Ambassador community in the next 12 months. If you would like to have your say in the future of the community, I invite you to complete this 5 minute survey. As a thank you for your time and commitment to the community and the process of listening, I will post a paperback copy of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace to you, just for completing the survey. The survey must be completed on Midnight February 15, 2023 United States Pacific Time For everyone who completes the quiz will go into a draw. One person will be randomly drawn from the group, and they will be the winner of a bonus prize. Bonus Prize You will receive 10 copies of the book and a 45-minute listening online workshop for up to 20 people in your workplace. If you work for yourself, I will run this workshop for one of your clients or suppliers for up to 20 people. This workshop will need to be completed by June 30, 2023. www.oscartrimboli.com/feedback

Four Habits That Derail Listening, with Oscar Trimboli (episode 500) Dave's Interview interview notes in PDF format (free membership required)

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Oscar Trimboli: The sophisticated and paradoxical power of deciding if and when to listen. G'day, It's Oscar, and today we have a question from a Deep Listening Ambassador in Japan. Shaney: Hi Oscar. This is Shaney from Tsukuba Ibaraki, Japan, and my question is about listening as a leader. Do you have any suggestions about how to continue to listen deeply as a leader when you tend to receive comments, suggestions, and ideas from so many people all day every day. It can be quite surprising for people who are new to leadership positions to realize just how much time leaders spend listening to people and how tiring it can be when the fourth or the eighth person in a day asks you if you have a minute and then launches into a rant or a criticism or a suggestion of how to improve something. Listening is so very important to leadership, but it can also be really, really hard to listen to comments and suggestions all day long, especially because you feel a personal obligation to fix the problems that people bring to you. Oscar Trimboli: Thanks, Shaney. This is a wonderful paradoxical and universal question independent of organization, culture, location, or country. My favorite kind of question, if you like Shaney, have a question about listening in the workplace, email [email protected] This question, it's a question about choice and timing. It could be about when to listen and when NOT to listen. It's also a question about attention and your listening batteries. When it comes to your listening batteries throughout the day, you need to check and notice what's your battery level right now is a green, yellow, red. You need to check what color your listening battery is before you start listening. Something I learned from James Clear in episode 67, advice is often context dependent. Shaney, I'm going to avoid giving you advice here as James points out questions can help you navigate beyond the context. Let's listen to how James explained it. James Clear: And one of the women that as a reader of mine and I talked to as I was working on the book, she lost a lot of weight, and she had this really great question that she carried around with her. Questions are often more useful than advice in the sense that advice is very context dependent. It's like, "Oh, it works in this situation, but what if you find yourself in a different situation now it doesn't apply as much." And the question that she carried around with her was what would a healthy person do? And so she could go from context to context and sort of have that question to reinforce the identity. That's actually in many ways, more useful than having a good workout program or a good diet plan because that you can only do once. But no matter where you're at, you can ask what would a healthy person do? Oscar Trimboli: Shaney, I'll share with you four types of questions, four categories of questions for groups of questions that have helped my other clients. It's important to understand that the question you are asked is very, very common and it's amplified when you're in a leadership role. The categories of the four questions are what, when, how, and who. Let's start with WHAT. What would make this a good conversation? What would make this a great conversation? What would make this an effective conversation? What do you want from this conversation? In the book, how to listen, we cover off the use of this question throughout the book, creating a listening compass for you and the other participants. It's a great way to hack the conversation to make it much shorter for you and for them. The reason we want to ask a WHAT question right up front is you want to understand the context for them and for you, because shortly I'm going to invite you to make a choice about when you should think about answering this question, Shaney. So let's move to WHEN Here's a group of questions to think about. When is the best time to discuss this with you? When is the best time for us to discuss it? And finally, although I'd love to discuss it right now and listen to you, I don't think I can effectively listen to what you want to achieve in this conversation. Can we discuss this at another time? Professor Cal Newport is very particular about the value he places on his time. And rather than dealing with each individual and their specific question, request feedback experiment, he encourages each of his students or peers to attend a regular weekly meeting. In that meeting, everybody can bring their request or their question along. He does this for three very specific reasons. 1. he has a defined time and more importantly, a defined process for dealing with these random rants, as you call them, Shaney, or the feedback or any of the other issues he's dealing with. He's placing them in space, time, and context where he can arrive with his listening batteries fully charged. 2. he creates the environment where others can participate. Others can listen to the range of questions that Professor New

G'day - I'm Oscar Trimboli, and this is the Apple award-winning podcast, Deep Listening: Impact Beyond Words. Good listeners focus on what's said and deep listeners notice what's not said. Each episode is designed to help you learn from hundreds of the world's most diverse workplace listening professionals, including anthropologists, air traffic controllers, acoustic engineers and actors, behavioral scientists and business executives, community organizers, conductors, deaf and blind leaders, foreign language interpreters and body language experts, judges, journalists, market researchers, medical professionals, memory champions, military leaders, movie makers and musicians. You'll learn from neurotypical and neurodiverse listeners, as well as neuroscientists and negotiators, palliative care nurses and suicide counsellors. Whether you're in pairs, teams, groups or listening across systems, whether you're face to face, on the phone or via video conference, you'll learn the art and science of listening and understand the importance of the neuroscience and these three critical numbers: 125, 400 and 900. You'll also learn three is half of eight, zero is half of eight, and four is half of eight when you listen across the five levels of listening, conscious of the four most common barriers that get in your way. Each episode will provide you with practical, pragmatic and actionable techniques to reduce the number of meetings you attend and shorten the meetings you participate in. The Deep Listening Podcast is the most comprehensive resource for workplace listeners. Along with the deep listening ambassadors, we're on a quest to create a hundred million deep listeners in the workplace one conversation at a time. The Ultimate Guide for Listening on a Video Conference, Host Edition This episode is the last of three in a series about how to listen as host during a video conference. If you haven't had a chance to listen to the overview, Episode 101, it outlines three things: 1. sequence before, during and after the meeting. 2. the role. Are you the host or the participant? And 3. the meeting size, intimate, interactive or broadcast. In episode 101, we dived deeply into sequence, how to think about before, during and after the video conference. In part two, episode 102, we explore your role as the host as well as a participant. Like all the episodes, you can revisit them based on their episode number. This one would be www.oscartrimboli.com/podcast/103 And the first episode in this series would be 101, and the second, 102. If you haven't done so already, I strongly recommend you listen to these episodes in sequence starting at 101, 102 and then this one, 103. You can listen to 101 at www.oscartrimboli.com/podcast/101 In this episode, the final in the series, we explore listening and hosting tips based on meeting size. There are three meeting sizes. 1. The first one, the intimate meeting, you, maybe one or two others. It might be a catch up meeting with a peer. It might be a meeting with your manager. It might even be a job interview. A quick reminder, intimate meetings refer to the number of participants in the meeting, not the content being discussed. 2. Meeting size number two, interactive. You as the host are part of the Zoom meeting, which has between three and 15 people. Typically, it's a regular meeting. It's a team meeting. It's a work in progress meeting. It could be a group meeting. It could be an executive or an ex-co meeting. It could be a board meeting. It could be a kickoff meeting. These meetings have a deliberate purpose, agenda and one or many hosts and one or many agenda items. 3. Meeting three, this is the broadcast meeting. These meetings typically involve over 20 people, and some people say the opportunity for engagement is limited. In the 105 pages of The Ultimate Guide to Listening in a Video Conference, www.oscartrimboli.com/videoconference the primary navigational orientation is by meeting size. The first question you need to ask yourself is what type of meeting, and then you can use the navigation inside the document to move you around really quickly. If you visit oscartrimboli.com/videoconference, there's a 17-page preview guide. In the preview guide, this outlines the welcome, the introduction, who is this guide for and who is it not for? There's an explanation about how to use the guide, including the three key pages of navigational guidance. These are organized by the meeting size. Each meeting, intimate, interactive or broadcast, is organized into a three by three grid. Across the top from left to right, the context of the meeting, these three boxes, independent of the meeting, represent the host perspective, the participants' perspective and the meeting's outcome. From left to right, it goes host, participant, outcome. From top to bottom, it represents before, during and after the meeting. In each of these nine boxes, there's a hyperlink which will take you directly to the explanation of each

The Ultimate Guide for Listening on a Video Conference – Host Edition Part II of III G'day, I'm Oscar Trimboli and this is the Apple award winning podcast, Deep Listening, Impact Beyond Words. Good listeners focus on what's said and deep listeners notice what's not said. Each episode is designed to help you learn from hundreds of the world's most diverse workplace listening professionals, including anthropologists, air traffic controllers, acoustic engineers and actors, behavioral scientists and business executives, community organizers, conductors, deaf and blind leaders, foreign language interpreters and body language experts, judges, journalists, market researchers, medical professionals, memory champions, military leaders, movie makers, and musicians. You'll learn from neurotypical and neuro diverse listeners as well as neuroscientists and negotiators, palliative care nurses and suicide counsellors. Whether you're in pairs, teams, groups, or listening across systems, whether you're face to face, on the phone, or via video conference, you'll learn the art and science of listening and understand the importance of the neuroscience and these three critical numbers. 125, 400 and 900. You'll also learn three is half of eight, zero is half of eight, and four is half of eight, when you listen across the five levels of listening, conscious of the foremost common barriers that get in your way. Each episode will provide you with practical, pragmatic, and actionable techniques to reduce the number of meetings you attend and shorten the meetings you participate in. The Deep Listening Podcast is the most comprehensive resource for workplace listeners. Along with the Deep Listening Ambassadors, we're on a quest to create 100 million deep listeners in the workplace, one conversation at a time. How to listen on a video conference, a host perspective. This episode is part of three in a series about how to listen in the context of a video conference. If you haven't had a chance to listen to the overview episode, episode 101, which outlines three distinct ways to approach a meeting through sequence before, during, and after the video conference. The second, your role, host or participant, and the third is the size of the meeting, intimate, interactive, and broadcast. During episode 101, we did a deep dive into sequence. We explored before, during, and after the video conference. If you'd like to learn more, visit www.OscarTrimboli.com/podcast/101. The difference between hearing and listening is action, and the difference between reading and impact is action too. It was great to hear the impact the guide has already made for others. Let's listen to three people who took the time to send me a message to explain the impact of the ultimate guide on how to listen to a video conference. Lena: Kia ora, Oscar, this is Lena from New Zealand. I wanted to thank you for a great suggestion I heard in the latest podcast on the Ultimate Guide to Hide My Own Video. I started doing it and I'm definitely tired and exhausted after a day spent catching up with various people. This was so life changing for me that I started sharing this step with others. Thank you. Jeff: Hi, Oscar. This is Jeff from St. Paul, Minnesota. I wanted to share with you what's changed in my approach to listening after reading and implementing the tips you provided in the Ultimate Guide to Listening in a Video Conference. First, you highlight that in a video conference, an attendee can only listen continuously for 12 seconds. That particular stat surprised me and it led me to think more about how you've actually modelled this particular change throughout meetings of the Deep Listening Ambassador community to keep us engaged. You changed which camera's showing you, you changed all video to all slides. You asked questions which can be looking for vocal responses, but sometimes you ask us to reply to your questions simply in chat. Which actually reminds me of my second application from the book. When a group meeting grows in size, consider seeking feedback during the meeting via chat. I seriously don't think many people consider this very often. It can help prevent collisions of multiple people trying to answer at the same time while it also gives the speaker a chance to highlight and ask more questions based on an interesting response from the audience. It gets people involved who might find it easier to type their thoughts rather than vocalising them. It also gives the host a chance to reinforce responses to important material from the meeting. And thirdly, I think about the speed at which most of us want to absorb and make changes that improve the impact of our listening in meetings that we host. The amount of time you recommend rolling out these changes from the book, it surprised me as well. I know there are small things we can do and probably should do in the very next meeting we perform, but I also think that some people are looking for an overnight change in beco

The Ultimate Guide for Listening on a Video Conference – Host Edition Being a Meeting Host is a unique responsibility. You are expected to create an environment where every participant is engaged and contributing throughout the Video Conference. As the Host, you are accountable for maximizing the impact of participants, the agenda, and the meeting outcome while juggling with limited connectivity, fragmented attention spans, and participants who might be holding back what they think because of the meeting format. If your video meetings are disjointed disengaged full of debate, with limited decisions and action repetitive run over time Over 100 pages, the guide provides specific tips and techniques The Ultimate Guide to Listening in a Video Conference is a comprehensive outline for three meeting formats 2 to 3 people – intimate meetings 3 to 10 people – interactive meetings 20 + people – broadcast meetings before, during and after the meeting Topics include The science of listening and video conferencing including the 5 elements of video fatigue. The opportunity created by video conferencing The Five Levels of Listening in a video environment How to effectively navigate the three dimensions of video conference listening – the host, participants and the outcome Techniques to reset the attention of the participants including proven tips and techniques for maintaining the energy, and decision making capacity of the participants. https://www.oscartrimboli.com/product/the-ultimate-guide-to-listening-in-a-video-conference/?EP101

David, it was great to speak to you on the phone and I hope that my referral to Joey helps you progress your question around the auditory processing issues that you encounter and how that shows up really differently in one-on-one conversations and how shows up in group discussions for you when you move from tuned-in to really fuzzy auditory processing in groups Listening is a simultaneous equation between the speaker and the listener. When auditory processing issues are present, make the implicit explicit. Communicate about what effective communication means for you. One of my past managers, Tony, role modeled this well. He had an issue with his left ear and he would explain his hearing difficulty to every group meeting he would participate in when he knew somebody new was in the meeting. I discussed this with Tony on a long-haul flight across the Pacific, and he didn't enjoy repeating it, but he said to me, "It's better than creating the impression that you're ignoring people." And I've seen this myself working with an executive team and people were saying that the leader in the room, "She's ignoring us Oscar. She's always looking down at the ground when we're speaking." In that moment, I invited the leader to explain, she said to the group, "I concentrate much better on what you're saying when I'm not visually distracted, I'm not ignoring you, I'm focusing all my efforts on making sure I'm hearing everything that you're saying." And that moment you could hear a very audible sigh in the room from every participant. It was a breakthrough moment that happens if you communicate about how you communicate. We over-read body language and this is a perfect example of not asking that question Thanks to Rane who commented with her question? How can we encourage people to listen instead of concentrating on their comeback? Listening is a simultaneous equation and we give great listening that becomes an example for others to learn and improve from. Rane, I promise you a full deconstruction of how I'd approach a conversation where everybody's busy, reloading their arguments rather than, listening. It makes listening really light and easy to sustain. And my listening batteries, aren't drained by the intensity of juggling multiple layers in the conversation yesterday. Marc asked Oscar, "I've got questions about the questions and Marc asked, would you share the questions?" I'm delighted to share, these are the questions, and we'll be sharing all these questions with everyone, that's the purpose of this listening challenge to share these questions with everybody out there. So thanks for your engagement there. Please keep the comments and the questions coming.. Today's listening question, this question comes from Kerrie. She asks Oscar; "What I struggle with in my listening is listening to the whole problem or the whole conversation, because you know, all I'm thinking about is how do I solve it? I think this is a problem. I don't help the speaker solve their own problems and this creates extra effort for me. Typically, I jump in and give an answer, which Kerrie says exactly doesn't help me or them. " Kerrie, here's my invitation for you Ask this question at the beginning of the conversation. This will take the weight off your superhero-solving capacity. What would make this a great conversation for you? Or What outcome would you like to achieve at the end of our conversation? They might not want a solution. They might just want to thinking partner. They might just want to express an idea. Extroverts love to think by speaking, we don't give them the opportunity to do that. Allow them to express their thinking verbally, rather than jumping in to try and fix the issue. When you agree the outcome of the conversation, you can use that as a navigational setting, like a compass setting and that'll help you progress and check-in. And ask yourself this question, Kerrie, given that compass setting, rather than solving the problem, ask yourself this question, Does what I'm about to ask them next progress, the agreed outcome of the conversation? When you get that really bursting to solve, just PAUSE and ask yourself "thinking about the purpose we agreed at the beginning is this aligned?" 2. This is often skipped and ignored step. Do so at your peril! At the start of the conversation ask them, What have you already explored or thought about in regard to this issue? You might be shocked they may have come up with many more alternatives that you haven't considered because you're hearing it for the first time. Now your role here is to help them expose all the thinking that I've done and you may help them to consider how do I prioritize this approach, or maybe between the two of you or in a group you can combine elements of different parts of the solution or something may simply emerge through the process of having a conversation. 3. You need to orientate your problem solving compass. Are you solving a symptom or are you addressing a cause?

G'day, It's Oscar Trimboli I've set myself a little challenge and I was wondering if you might be able to assist. Over the time I've been working with people around their listening, whether it's the deep listening quiz, the 90 day challenge, our webinars, our workshops, people who've bought the book or the playing cards or people who are interacting with our deep listening online masterclass for managers - questions, keep coming up about listening. I've realized that by writing down all these questions over time, I'm well over a thousand questions. Now don't worry., they fall into themes and I've set myself a challenge to answer these questions between now and the end of the year. I'll be posting regularly here with my reply, to the questions that people are asking. These questions come in the context of one on one conversations, , around group conversations, how to have effective listening face to faces. , as well as how to do it on video conferencing. There's also a number of questions that come about, not just which levels are people listening at. How do you listen through the context of different cultures? How do you listen through the context of conflict? How do you listen through the lens of complexity? How do you listen to it through the lens of collaboration? When people say to me, Oscar, , this listening is, very specialized. I've come to realize this impacts people across many professions, whether that's sales, whether that's technology, whether that's human resources, whether that's manufacturing, whether that's engineering, whether that's leading an organization. Listening has a pretty big impact on all of those. So here's how you can help with this challenge. If you've got a question about listening. Just put it in an email [email protected] that's [email protected] and. I might even come back and clarify that with you, but I will definitely answer it. How to listen in meetings for actions. This question comes from Sophie and she says, Oscar, what I struggle with the most when it comes to listening is turning what I hear into appropriate actions. Well, thanks Sophie. Three things for you to consider is 1 who takes the notes in the meeting. 2., how do you define what was actually agreed? 3, what would be different, if the agreed action was actually taken Now Sophie,, I sense you might be asking the question in the context of a group meeting, in a group meeting, gained the agreement from the host. if you're not the host at the very beginning of the meeting. Who's taking the notes. If you are the host, then explain to the group how actions will be captured during the meeting. It's really critical for this process to be exposed right at the beginning of the conversation. Now, by the way, Sophie, if you're in a discussion with just one other person, just agree with them as part of the dialog, who's going to take that action. Now in a group meeting, the second element of actions is to confirm what was actually agreed. This is the biggest misstep I see people taking. And as a result, it's a common area where when you come back, on the follow up for this meeting, a lot of people are confused because they delivered what they thought they heard rather than what the group agreed to. So when it comes to agreeing to the action, when it's delegated to the person responsible in the meeting. And by the way, you can only delegate to the person in the meeting. You can't delegate an action to someone outside the meeting. You can delegate it to somebody else or explain it to the person outside the meeting, but again, a critical thing when it comes to group actions is you can only delegate it to the person who was listening to the context. Now you need to ask the person that's delegated to, to verbally confirm what they're agreeing to not by saying yes or no, I agree to that, but to confirm what they actually heard and to confirm the specific action they're going to take now, when this happens, it surfaces any misunderstanding really, really quickly. It does so in the moment, rather than after the fact when it's way too late and there's wasted effort on everybody's part., Finally, we're appropriate ask what would be different as a result of taking this action, particularly in a group meeting, this helps people to understand the value of what they've decided and helps the group to prioritize its important. So Sophie, thanks for the question, and a quick reminder, remember who is taking the action in a group meeting ensure during the meeting, what is agreed is verbalized, and then finally, what will be different as a result of taking this action? If you are like Sophie and got a question about workplace listening, just put it in an email [email protected] that's [email protected] . I'm Oscar Trimboli and along with the Deep Listening Ambassadors, we're on a quest to create a hundred million deep listeners in the world. And you've given us the greatest gift of all. You've listened to us

Today is going to be a little different - some adjustments. In Episode 100 - you'll get to deconstruct how I listen to the guests. I've interviewed over the past 100 episodes. If time allows after the interview has formally concluded, I have a simple and consistent habit where I ask the guests, just one question - What did you notice about my listening? Now, this is a Level Four listening technique. It's designed as a way for me to make incremental improvements in each conversation. When I hear what people notice in the way I listen, I am making some very simple notes in my mind, that's a very important listening signal, make sure I continue to do it the next time. Occasionally people will highlight things that surprise me. They highlight things that wow, I didn't realize that was a listening signal for the person speaking. It's critical to understand that when you listen deeply, gently, thoroughly, carefully, you will change the way the speaker communicates. Not just what they say, not just what they think, but also what they make of the conversation, what it means for them. What can you expect today? You'll hear reflections of 11 people and their perspectives on how I was listening to them. You'll notice some very, very consistent themes. And yet you'll notice some subtle variations as well. You'll hear from six females, five males from deaf and blind people you'll hear from people whose first language is English and you'll hear from people whose home language isn't English. You'll hear from authors, musicians, professors, former military leaders, researchers, psychotherapists, and a range of many others. As you listen to them, deconstruct my listening, please keep these points in mind. This is just the way I listen. My listening context is very specific. Listening is situational. It's relational and contextual. The way I listen during an interview is with a listening orientation for the audience, for you. There are many questions I would love to ask the people that I interview yet, they're only appropriate for me. They're not going to help you and I play with this duality while I'm listening. How do I stay in the moment long enough - not to listen, but to listen on behalf of you. In chapter one of the upcoming book - how to listen and at the end of every chapter in the book, we have a series of three invitations, they're practices that we invite the reader or the audiobook listener to explore, we invite them to explore something to practice because we recommend that you read the book one chapter per week while practicing a technique during that week. So at the end of chapter one, we pose these three invitations and. Who's the best listener, you know, and what's one thing they do well? When was the last time somebody fully and deeply listened to you? and what did they do well during that conversation? When you think about that conversation where you were deeply listen to, how did you think speak and feel differently as a result? I'm delighted to be engaging with a range of the Deep Listening Ambassador community as they provide Advanced Reader Copy feedback on this and Bailey was kind enough to send me a photo of the exercise that I just mentioned from chapter one of the book where she very thoughtfully, thoroughly and deeply considered those three invitations, and came to some interesting insights, all of her own. It gives me a lot of joy to be celebrating episode 100 with you and I want to thank you Listen for free

www.oscartrimboli.com/nextbook

I am delighted to introduce Christopher Mills, a psychotherapist, a family consultant, a supervisor, and a trainer. Christopher began his work alongside family lawyers, helping them to develop skills to help them collaborate across divorce teams. In 2009, he made "Deadlock to dialogue". It was a film, an unrehearsed role-play combining the skills of mediation and psychotherapy when working with separating couples. His interest in mediation around childcare disputes led him to write "The complete guide to divorced parenting", a strong advocate of the need for lawyers to receive more support in their work with family trauma. He became the UK's first professional to offer specific regular supervision for family lawyers and QCs. About six months ago, I was lucky enough to work with this community in Australia as well. And they bear a huge burden when they act on behalf of their clients in these cases. Deep listening podcast listeners have asked if I could do an episode on how to listen in conflict through the lens of relationships.

Are you listening to the content or the context? Are you discussing the system and process or details?

One move ahead, how to listen like a chess grandmaster - Scott Sandland Scott Sandlin is the CEO and founder of Cyrano - a software company that helps corporations and people to listen better. Scott is one of the youngest ever hypnotherapists. Now, he focuses his time and effort on building a company about empathy and strategic linguistics. Previously, Scott was director and CEO of a mental health clinic supporting issues including teen-suicide. He's been published in Psychology Today and Forbes Entrepreneur magazine. He has presented at the United nations AI global conference for good. Scott explains how single and multiple conversations are as strategic as a game of chess. Each word has a different value and a different way it can move during a conversation, with each of those moves providing you with more strategic options in your conversation. Listen for free

Retired Naval Commander Peter Scott has the 35 years' experience in leading specialist teams in complex and demanding underwater environments. Joining the Navy as a 17-year-old midshipman, he rose through the ranks over three decades to become the head of the Navy's elite submarine arm. During that journey, Peter survived and led others through fires at sea, floods and explosions. A veteran of multiple special operations with the submarine arm, Peter's service included Iraq, the Persian Gulf, and Afghanistan. With Peter, we'll explore the role, not only of a submarine commander, but the role of a sonar operator as well, or their official title, acoustic warfare analyst. We get to go behind the scenes, in one of the world's most complex and demanding a listening environments, and notice how professional acoustic warfare analysts listen. Finally, Peter explains what it's like to command a submarine that you crash under the water and the importance of listening to your intuition as a leader.

Military Academy is the United States oldest continuously occupied military post since 1778. Today it's home to over 5,000 personnel and has the responsibility for training the next generation of military leaders in the United States. Natasha Orslene served in the United States Army for 11 years and worked in their leadership development program for most of her career, culminating in serving in the United States Military Academy at West Point. There she was able to observe some of the best leaders in the academy and notice how they listened. Not just to how they listened when lives were on the line, also how they listened in moments of groups meetings where a wide variety of opinions needed to be sought. Together we explore the evolution of military training from volunteerism all the way through to modern professional soldiers, and what the impact is for leaders and their listening. We look at the role of modern cyber warfare because it amplifies the importance of listening as the soldier themselves become the weapon system, the software between their ears is what will challenge the adversary. Natasha explores with me the role of listening in moments of cyber interaction as well as how you need to listen across your teams and your adversary simultaneously to ensure that you can maximize the impact of that software or what's in between your ears while you're sitting behind a computer. Appendix J 9-LINE MEDEVAC REQUEST Request Medical Evacuation Conditions: Given a casualty requiring medical evacuation and a patient pickup site, request medical evacuation. Necessary equipment and materials: Operational communications equipment, medical evacuation (MEDEVAC) request format, a standard scale military map, a grid coordinate scale, and unit signal operation instructions (SOI). Standards: Transmit a MEDEVAC request and provide all necessary MEDEVAC request information within 25 seconds. 1. Determine the grid coordinates for the pickup site. 2. Obtain radio frequency, call sign, and suffix. 3. Obtain the number of patients and precedence. 4. Determine the type of special equipment required. 5. Determine the number and type of patients. 6. Determine the security of the pickup site. 7. Determine how the pickup site will be marked. 8. Determine patient nationality and status. 9. Obtain pickup site NBC contamination information normally obtained from the senior person or medic. https://api.army.mil/e2/c/downloads/355651.pdf Listen for free

Simon Greer is the founder of Bridging The Gap and the host of Courageous Conversations at the Nantucket Project in the United States. He's known as a social entrepreneur and has spent the last 30 years on the front lines of the most contentious social change and struggles. Do you struggle to listen when you're in disagreement? How do you hold your presence, maintain your focus, when everything the other person says is the opposite of what you've come to believe? Do you get so angry that you lose track of your argument and theirs? Today's episode may be able to help you explore how to listen when you disagree and the difference between arguing for truth or arguing for victory.

Zoom Fatigue is a well-documented phenomenon. It is more draining and depleting for women than men. There is a Zoom Exhaustion & Fatigue Scale (ZEF Scale) you can take the survey via https://vhil.stanford.edu/zef/ Dr. Anna Queiroz is a post-doctoral researcher at the Virtual Human Interaction Lab and at the Graduate School of Education at Stanford University. Written in collaboration with Fauville, Luo, Beilesnon and Hancock - 'Nonverbal Mechanisms Predict Zoom Fatigue and Explain Why Women Experience Higher Levels than Men'. During this discussion with Anna, we explore the impact of fatigue while listening on a video conference. It's important to understand that Zoom fatigue and exhaustion has of five different elements. They are emotional, motivational, visual, social, and general fatigue. We explore the techniques you can use as a host and guest to improve the quality of the video conference - what to do before, during, and after the video conference to reduce exhaustion and fatigue. Listen for free Zoom Exhaustion & Fatigue Scale - https://stanfordvr.com/pubs/2021/zoom-exhaustion-fatigue-scale/ Stanford researchers identify four causes for 'Zoom fatigue' and their simple fixes https://news.stanford.edu/2021/02/23/four-causes-zoom-fatigue-solutions/ Zoom Exhaustion & Fatigue Scale - https://stanfordvr.com/pubs/2021/zoom-exhaustion-fatigue-scale/ Stanford researchers identify four causes for 'Zoom fatigue' and their simple fixes https://news.stanford.edu/2021/02/23/four-causes-zoom-fatigue-solutions/ https://www.oscartrimboli.com/podcast/088/ Podcast Episode 088: How to listen in a video meeting with Professor Sheryl Brahnam, from Missouri State University. https://www.oscartrimboli.com/videoconference - The ultimate guide to listening during a video conference

Heather Morris is most well known for being the author of The Tattooist of Auschwitz, which has sold over 8 million copies since its first publication in 2018. The story, is a story of beauty and hope and it's based on years of interviews by Heather Morris and the interviews she conducted with real-life Holocaust survivors and Lale, The Tattooist of Auschwitz. The Three Sisters is the next book in the series, an astonishing story about a promise to stay together, an unbreakable bond, and a fierce will to survive. " People have been telling stories long before they've been writing them down. That storytelling is literally what makes the world go round, it is what connects us, not only with our friends and family, but with the past, and also with the future. I'm all about storytelling and to be able to tell your stories, you've got to listen to them in the first place. The two are intrinsically entwined.". The irony for me is that to help everyone become better listeners, I had to become better at telling stories. For many of us sharing our own stories is as uncomfortable as listening to someone else's story. So, what am I taking away from Heather's conversation today? I need to tell more stories. I need to be comfortable telling stories about myself, about my family, about others. Listen for Free

Sergeant Kevin Briggs is an international crisis management and suicide prevention expert. His Ted Talk – "The bridge between suicide and life" has been viewed over 6 million times. Kevin is a retired California highway patrol Sergeant. He has spent many years patrolling the Golden Gate Bridge in San Francisco, where he witnessed many individuals clinging to life by a thread, people who had lost hope and could see no way out. Through his compassion, gentle voice, eye contact, and his ability to listen, encourage them not to go over the rails of the bridge or come back to solid ground and start a new chapter in their life. His nickname is the Guardian Angel of the Golden Gate Bridge. Listen for free

Michael Bungay Stanier is at the forefront of shaping how organisations around the world make being coach-like an essential leadership competency. His book The Coaching Habit is the best-selling coaching book of this century, with nearly a million copies sold and thousands of five-star reviews on Amazon. In 2019, he was named the #1 thought leader in coaching. Michael was the first Canadian Coach of the Year, has been named a Global Coaching Guru since 2014 and was a Rhodes Scholar. Michael founded Box of Crayons, a learning and development company that helps organisations transform from advice-driven to curiosity-led. Learn more at www.BoxOfCrayons.com Michael is a compelling speaker and facilitator, combining practicality, humour, and an unprecedented degree of engagement with the audience. He's spoken on stages and screens around the world in front of crowds ranging from ten to ten thousand. His TEDx talk is called How to tame your Advice Monster. What I love about this discussion is Michael's energy, enthusiasm and capacity as speak to be clear and cut-through – When I think of Michael, I think of one of the worlds true blue flame thinkers – what is a blue flame thinker The blue flame is the hottest and more potent part of the flame it can burn through steel with its clarity and focus Listen for free

Danish Dhamani is co-founder and CEO of Orai, a public speaking app that has helped over 300 hundred thousand people speak more clearly and confidently with AI feedback. a TEDx speaker coach he is uniquely placed to understand what the audience is listening to and for when you speak because his company Orai has analyzed over 2 million speeches uploaded to the Orai application to improve their speaking I loved spending time with Danish as he has spent over 5 years analysis the difference be good and compelling speakers. Listen carefully as Danish explains the impact of categories of speaking impact filler words energy tone volume vocal clarity Enunciation Facial Expressions During our discussion, listen carefully for the seven categories during our discussion. Listen for Free

Today we will be discussing with Professor Sheryl Brahnam, from Missouri State University. Sheryl has focussed her research on the role of embodied conversational agents, computer abuse, critical theory, and virtual reality psychotherapy. In 2010 she became interested in how technology is changing the way we listen to each other which is why when the New York Times wrote an article called "why Zoom is terrible" they reached out to Sheryl for her decades long expertise in the role of technology and listening. This discussion is full of practical tips in getting the most from video conferences in the workplace especially how to use your face relative to your webcam to help reduce unintended interruption Sheryl explains that how video conferences can be the equivalent of junk food in the communications before most people aren't aware of the ingredients for a video conference and how they are re-constituted. Listen for Free