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Show Notes
Matt Cutts, the acting administrator of the U.S. Digital Service, talks with Recode’s Kara Swisher about how his team is trying to modernize government agencies and make services like Medicare and veterans’ benefits more user-friendly. Cutts spent nearly 17 years working at Google before he joined the USDS under President Obama, but says that the organization’s mission has not changed under President Trump, and its work has remained nonpartisan. He explains how even simple technological tweaks — like a progress bar or web forms — can make a huge difference for the beneficiaries of the USDS’s work, and shares his pitch for an ambitious goal that would make everyone’s life easier: “Get rid of the paper.”
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