Service Advisors Reimagined: Andy Wright on Vinart's Strategy for Higher RO Counts & Better CX

What happens when a dealership fully commits to reinventing its service department? In this episode, Jennifer Suzuki chats with Andy Wright, Managing Partner at Vinart Dealerships, located just an hour from both Philly and NYC. Andy reveals how his team is solving the biggest challenges in fixed ops — from inconsistent traffic to advisor overload — by building innovative support teams and reshaping benchmarks.

You'll hear how they:

• Took appointment setting off the advisor's plate and built a pre-write support team
• Raised the RO benchmark from 12-15 to 18-20 per day by removing admin burdens
• Use video and transparency to retain more service customers
• Launched a technician apprentice program to solve staffing shortages
• Run monthly in-house training sessions in a 50-person dedicated space
• Lean on AI tools like LeadVantage, CallRevu, Madator to assess conversations and improve processes
• Envision a near future where AI handles inbound calls and outbound calls

This is a must-listen for dealer principals, fixed ops directors, and anyone serious about scaling consistency in the service lane.

Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

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