Efficiency vs Productivity in the Service Shop
Dealer Talk With Jen Suzuki · Jen Suzuki
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Show Notes
If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process.
In this episode of Dealer Talk with Jen Suzuki, I break down the difference between technician efficiency and productivity, and why service advisors have more influence on shop productivity than they realize.
When MPI calls are delayed, write-ups are vague, or approvals take too long, technicians lose valuable production time.
In this episode we cover:
• The difference between technician efficiency vs productivity • How slow approvals kill shop productivity • Why clear write-ups and communication matter • How advisors can keep the entire shop flowing smoothly
Because sometimes the shop doesn't need more technicians.
It just needs faster approvals and tighter execution.