CJ & The Duke

If you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode.CJ and the Duke talk about concepts and mindsets critical to getting the most value from ServiceNow bootcamps and into the jobs beyond.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE- Work is BS!- What to build to up your skill- What is a ServiceNow Admin- What is a ServiceNow Architect- What is a ServiceNow Implementation Specialist- What is a ServiceNow BA- Lets talk ServiceNow niches ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

ServiceNow Hackathons cause incredible personal growth. CJ&TheDuke discuss- Why hackathons are essential to growth- The Duke's strategies to win 4 ServiceNow Hackathons- How to handle intimidation- Team composition- A different outlook on "build quality"- How to properly scopeVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.MENTIONED IN THIS EPISODE- Ep63 - Work is Bull$%!@- Ep10 - Perspectives with Matt BeranABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke decide to just hit the record button and run with it. This jam session covered the following:Iterative DevelopmentRecombination & InnovationPerils of Context SwitchingPursuing the Unicorn ProjectOffshoring and International ConsultingPricing Your WorkVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

Things always change. Bad original designs, new tech, emerging process models. We're constantly confronted with necessity to change, sometimes fundamentally. In this episode we talk about coping strategies for The Drift.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ALSO MENTIONED ON THIS EPISODE- Chillz Muzik wrote our intro, check out his Fiverr offer.- Ep 25 - Doomsday- Ep 38 - Outcomes, outcomes, outcomes- Ep 49 - Document your ServiceNow Deployments (or CJ eats your lunch) ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help. This includes:- Creating exercise libraries (stacking the gym)- Creating MUCH more ServiceNow content- Building smaller "play book" style content... and much moreVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ALSO MENTIONED ON THIS EPISODE- Ep 67 How to get the help you need on ServiceNow- Ep 20 Keeping up with ServiceNow- Ep 3 Learning ServiceNow the Hard WayABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work. Here we outline what its like to work at a ServiceNow partner, a customer, or as an independent consultant.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODE- Ep 64 What is a ServiceNow Admin- Ep 49 Document Your Solutions- Ep 39 ServiceNow Perspectives, with Deb Quinton- Ep 14 So You've Decided to Be A ServiceNow ConsultantABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

We've had a lot of questions come in this year from people in ServiceNow bootcamps. In this episode we try to cover the most frequent and important. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODE- What to Build to Up Your Skill- The Business Analyst EpisodeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

If you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event. We discuss the new talking points: supply chain, inflation, compliance, employees. We talk the "3 Intents of Tokyo". New apps and irreducible complexity. Driving engagement. CMBD (again?!), and bureaucracy vs governance.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEEp 06 - What's Up With Reporting?Ep 38 - OutcomesABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke breakdown several ServiceNow processes niches. Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize. We take on...- SPM (ITBM? PPM?)- Hardware Asset Management- Software Asset Management- CMDB & CSDM- SecOps- HR- LegalShould we do a second episode covering the MANY niches we couldn't cover?Other ServiceNow careers mentioned in this episode:- Becoming an Implementation Specialist (ep 70)- Testing Yourself & Others for ServiceNow Wisdom (ep 42)ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist. - What is an implementation specialist- Learning the language- Learning the outcomes- Learning how ServiceNow works for that process area- Soft skills you'll need.Other ServiceNow careers mentioned in this episode:- What the hec is a ServiceNow Admin? (ep 64) - The ServiceNow Business Analyst Episode (ep 46) - What is a ServiceNow Architect (ep 1!) ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke talk about ServiceNow experiences that haunt their conscience. With over a decade of experience each, they've had some doozies! Great opportunity to learn from their mistakes, and learn how to learn from your own! We talk...- Taking jobs we weren't skilled enough for- The risks of taking too many clients- Not documenting instances... and how to avoid or grow from each.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:- Perspectives with Tim Woodruff- Getting the Help You Need for ServiceNowABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

The Tokyo release of ServiceNow introduces Admin Center. Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers. We talk...- Admin account usage info- Update Set information- ATF, Instance Scan, and Upgrade Center roll ups- Email processing stats- Stale Important Things- Version and remaining support windowWhat features would make your ADMIN life easier? Post in thread where ever you see this podcast listed.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:- Tokyo Tour: Admin Center- Perspectives with Tim WoodruffABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

In your journey to ServiceNow success you'll need help. Some people will excel at getting help. Others don't know why they're stuck.This episode will make sure you're firmly in the first category. We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:Episode 66: ServiceNow Content and Self MarketingEpisode 40: Fresh Perspectives with Tim WoodruffChuck Tomasi (Titans of Now)Mark Roethof (Titans of Now)Phil Swann (Titans of Now)ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

What kind of ServiceNow content gets attention? How do you get people to stop and look at your material? How do you get people to remember you? In this episode CJ & The Duke discuss their opinions on how to win attention.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.Mentioned in this episode:LinkedIn: "Stop talking about your courses and microcerts"Episode 65: Why We Do ItABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

We've been asked many times "why take such a personal stake in ServiceNow"? Why podcast, why create content? Why mentor? We answer those questions AND give our thoughts on the future of ServiceNow.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.Mentioned in this episode:Existential Threats to ServiceNow (Episode 19)The TRUTH about Customization vs Configuration (Episode 15)The Duke's Youtube ChannelCJ's Substack / Mailing ListThe Duke's Mailing ListABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin. Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does. We discuss- the myth of the "maintenance only" admin- the necessity of building- what most customers perceive an admin to be- coding expectations"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODEWhat to build to up your skill on ServiceNowABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

#ServiceNow Knowledge22 is right around the corner, and finally live again! If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years.Thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODE- CJ & The Duke LIVE from Philadelphia with Oscar Technologies team- How to Win a ServiceNow HackathonABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

There's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro.We discuss how and why we create the content we do, and share a few tips and tricks.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODEJace Benson on LinkedIn and TwitterNews With Jace (Youtube)News.Jace.ProJace.proABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over. There's sure to be lessons in here for people of all ServiceNow skill levels.Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology - Oscar-tech.com Oscar Technology is an award-winning global technology recruitment specialist that takes an ethical, sustainable, & people-first approach.They have offices in Houston, Austin, Philadelphia, Tampa in the US – Manchester & London in the UK. And soon, San Diego & Boston. Oscar's Philadelphia team specializes in finding the best technical ServiceNow & Salesforce professionals for organizations across the USA. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

We're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build. The point is, everyone's got an experience or an interest that can inspire a ServiceNow app. If not, just look around your world and see all the work getting done around you.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.ALSO MENTIONED ON THIS EPISODEPhil Swann's "Open Broadcast System Overlays"Ep 26 - CatalystsEp 38 - OutcomesABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

Donte Hooker has a long and storied career in the ServiceNow ecosystem. But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA. We also talk playing to win at the highest levels of the ServiceNow game.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSDonte Hooker - ServiceNow Certified Technical Architect, and one of the most prodigious talents in the industry.Donte Hooker's Titans of ServiceNow episode.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke talk about how easy it is to lose sight of the big picture. We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEEP026 - CatalystsEP039 - ServiceNow Customer Perspective with Deb QuintonABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke talk Flow Designer vs Legacy Workflow. Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good? We talk about - The ability to fully replace Inbound Actions- The ease of integration in flow- The coherency and "containment of a solution.- The less dev intensive path, even for simple stuff, like dot walking- The re-usability of coded components.- On Being Less Fragile- Flow Designer's Better error handling- Can we replace Scheduled Jobs with Flow Designer?But does Legacy Workflow have something to stand on? Guess you'll have to listen until the end!Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ALSO MENTIONED ON THIS EPISODEServiceNow ToolBox: Launch a ServiceNow Catalog Item from Email via Flow DesignerEP026 - CatalystsEP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomesABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done. We talk about doing large scale projects right. Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSPat Fuller - Executive level consultantALSO MENTIONED ON THIS EPISODEEP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomesABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSBen Forrest - ServiceNow Master TrainerALSO MENTIONED ON THIS EPISODELearning ServiceNow with NowLearning 2.0ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective. We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance. And then the Duke goes on a rant about years of experience for "starter" positions.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSRico Johnson is a Certified ServiceNow Admin aspiring to be a developer.ALSO MENTIONED ON THIS EPISODELearning ServiceNow with NowLearning 2.0ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it.We discuss new key features for ServiceNow learners, customers, and partners. We talk about the hardest challenges and brightest future for the NowLearning platform.Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering.ABOUT OUR GUESTSMark Scott is a Senior Platform Architect at ServiceNowJim Dlugosinski is a Senior Proudct Manager at ServiceNowABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features. We talk about - what makes low-code / citizen developer programs successful.- what is hyperautomation, and how do you get there.ALSO MENTIONED IN THIS EPISODESteven's LinkedIn ProfileEpisode 26: CatalystsEpisode 38: OutcomesEpisode 30: Solving legit nightmares with Entitlement & Access Management ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

The gloves are off. CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation.- What's at stake- Documentation value- Is it REALLY that hard?- Components of good documentation- What do other SERIOUS industries think?ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations.- What's at stake- How to prep- Technical and process points to be aware of.- Measuring successALSO MENTIONED IN THIS EPISODE- The Catalysts Episode- Perspectives with Matt Beran - WSJ: It's time to get rid of the IT Department ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNowThe Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for?ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you! Our List:Integration HubUnifi by ShareLogicVirtual AgentMobility Management Solution by SakonSandbox InstanceVividChartsPhishbaitBootstrap by Dotwalk.io (watch a demo here)UPMXDiscovery AdminABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaFor sponsorship opportunities, click here.

CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know.WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaFor sponsorship opportunities, click here.

CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included!MENTIONED IN THIS EPISODE- Hacktoberfest- ServiceNow Dev Program Code Snippets- Submit API Samples to ServiceNow for Rewards!- Creator Toolbox: What's new with Source Control in ServiceNow Rome- ServiceNow Developer: UIBuilder Course- Build a Notes App in UIBuilderWANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaFor sponsorship opportunities, click here.

Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on...Product: Fringe use cases, experimental features, and immature features.Market: Unmet use cases, emerging trends, and deviation from norm.See this handy diagram!MENTIONED IN THIS EPISODEEpisode 5 - Five Pillars of Deploying Big Solutions, Fast WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media For sponsorship opportunities, click here.

CJ & The Duke talk about small hidden gems and big new features they want to learn more about. Topics include: List calculations, interactive analysis, major incident management, communication plans, universal request, email digests, process automation designer, task outages, event management integrations.MENTIONED IN THIS EPISODEEpisode 26 - Catalysts for WorkEpisode 24 - Keeping up with ServiceNowWANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.For sponsorship opportunities, click here.

CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition".We also speak about- the pace of ServiceNow expansion- learning in the early days- who we look up toAnd so much moreTIM WOODRUFF - @TheTimWoodruffHow to learn ServiceNowThe ServiceNow Development Handbook (3rd Edition)Learning ServiceNow: Admin and Development on the ServiceNow PlatformServiceNow and ITSM as a CareerSNProTips WANT TO TELL YOUR STORY ON CJ&THEDUKE?Get in touch with us here ABOUT US Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant. Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital. For sponsorship opportunities, click here.

CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment. In this episode we discuss - What she wished ServiceNow implementation partners knew- What kinds of value are there?- What keeps her up at night about her ServiceNow implementation (and how to find talent) - What victories ServiceNow achieved- How the concept of the freelance vendor agnostic ServiceNow architect ("Frarchitect") really made a difference.DEB NEEDS SERVICENOW TALENTSenior ServiceNow DeveloperServiceNow DeveloperWANT TO TELL YOUR CUSTOMER STORY ON CJ&THEDUKE?Get in touch with us hereABOUT USCory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.For sponsorship opportunities, click here.

CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes. In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career.Speaking of outcomes, you ever have a project go live but still nobody was happy about it? If you focus on organizational change management, you'll keep an eye on the outcomes, and few do it as well as our sponsor, Integrity Pro Consulting. Check out this partner showcase to learn more.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.For sponsorship opportunities, click here.

With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants.Shout out to sponsor IntegrityPro Consulting, a ServiceNow partner that brings serious Organizational Change Management to every deployment. Check out this partner showcase to learn more.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.Mentioned in this episode:- BreakPoint with Chuck Tomasi: "What's Hot in Rome with Adam Stout"- When In Rome: First Impressions- Ep31: Establishing ServiceNow Architecture Standards - Ep36: ServiceNow Product Owner BootcampFor sponsorship opportunities, click here.

CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem.Big thanks to sponsor IntegrityPro Consulting, a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.Mentioned in this episode:- The Architect's Virtues (our 1st episode!)- Existential Threats to ServiceNow (Ep 19)For sponsorship opportunities, click here.

We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts.Big thanks to sponsor IntegrityPro Consulting, a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital. Mentioned in this episode:- The Slash Dilemma (our 1st episode!)- Catalysts (ep26)For sponsorship opportunities, click here.

We discuss the unsurprising recent news of ServiceNow beating earnings and why we're still bullish on the company (not investment advice). More importantly, we break down how this impacts YOU in a world where ServiceNow expands in so many directions. How can you get your piece of the growing pie?IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.Mentioned in this episode:- Advantages of Veterans in ServiceNow- What Integrity Pro Consulting is all aboutFor sponsorship opportunities, click here.

A MUST WATCH episode if you're looking to hire ServiceNow experts!! We're joined by long time ServiceNow veterans' advocate Samuel Sussman and ServiceNow NextGen program graduate Brian Wyckoff join CJ & The Duke to discuss unique advantages that military service and training bring to ServiceNow work.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW. Samuel Sussman is a Navy veteran, ServiceNow expert, and veteran's advocate at GlideFast Consulting and Pharicode. Brian Wyckoff is a Navy veteran & recent graduate of the ServiceNow NextGen program. Also mentioned in this episode- Tracy Miller: Principle Program Manager - Veteran Programs- The ServiceNow NextGen Program- The DOD SkillBridge Program.- GlideFast Consulting & PharicodeTell 'em CJ & The Duke sent ya!For sponsorship opportunities, click here.

What happens when we hit the record button without a plan? We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother.Thanks to our sponsors,IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Mentioned in this episode:- Dotwalk.io - AI population of ServiceNow ATF cases.- AutomatePro - Intelligent test automation for ServiceNow ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them. We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more.IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Mentioned in this episode:- Episode 26 - Catalysts- Documentation Standards- Instance ScanABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlement Access Management. In this episode we discuss all the real world benefits for having this kind of application.Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.Ty Roach is founder of Tygr Consulting, a technology and services partner with extensive experience in the Federal space.Mentioned in this episode:- Episode 27 - What's up with ID Governance- TyGr Consulting's RBEAM applicationFor sponsorship opportunities, click here.

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow. We discuss:- Mindset: How process is unnatural, and that helps you focus on outcomes.- Catalysts: How flows start (hint: it ain't just phone & catalot)- Visibility, Governance, and Automation: The maturities and purposes of flow- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.Also mentioned in this episode:- Episode 26 - Catalysts- Episode 18 - UX Is Life & Death- TyGr Consulting's CheckList Pro ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media