EP029 - What's up with Flow?
CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work. We discuss: - Mindset: How process is unnatural, and that helps you focus on outcomes. - Catalysts: How flows star
CJ & The Duke · Robert "The Duke" Fedoruk & Cory "CJ" Wesley
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Show Notes
CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow. We discuss:
- Mindset: How process is unnatural, and that helps you focus on outcomes.
- Catalysts: How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.
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Also mentioned in this episode:
- Episode 26 - Catalysts
- Episode 18 - UX Is Life & Death
- TyGr Consulting's CheckList Pro
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media