Business of Tech: Daily 10-Minute IT Services Insights
1,980 episodes — Page 1 of 40
Navigating Shrinking Seat Counts: How AI Pressures MSP Revenue Streams and Security Operations
Jun 25, 202624 min
Memory Inflation: Why All-Inclusive MSP Hardware Pricing Is No Longer Sustainable
Jun 24, 202611 min
MSPs Face New Risk: Customer Loyalty Drops When AI Replaces Human Interactio
Jun 23, 202612 min
Operational Maturity vs. Service Uniformity: Insights from Joshua Liberman’s Transition
Jun 22, 202625 min
AI Agents Outnumber IT Admins: Credential Sprawl and Network Risks with Chris Boehm
Jun 19, 202622 min
AI Adoption Widens Operational Divide: Peter Kujawa on Service Leadership Index Data
Jun 18, 202638 min
The Real AI Risk for MSPs: Who Verifies the Output When Clients Don’t Ask?
Jun 17, 202612 min
Government AI Shutdown Exposes Hidden Vendor Dependencies for MSPs
Jun 16, 202611 min
Atera’s AI Shift: Gil Pekelman on Accountability and Risk in Autonomous IT for MSPs
Jun 15, 202633 min
New AI Governance Tools Are Table Stakes—Positioning, Not Stack, Drives MSP Growth
Jun 12, 202612 min
Abraham Garver: Why Private Equity Rollups Push Smaller MSPs Into New Market Niches
Jun 11, 202631 min
Pressure to Adopt AI Forces MSPs to Absorb Risks Designed by Platform Vendors
Jun 10, 202613 min
ConnectWise Abandons ASIO: AI-Driven Platforms Shift Risk and Governance to MSPs
Jun 9, 202613 min
Michael Privat: Data Weakness, Not AI Tools, Derails Enterprise AI Investments
Jun 8, 202621 min
Consumption-Based AI Billing Increases Financial Risk for Unprepared MSPs
Jun 5, 202613 min
Jay McBain on How Microsoft’s AI Billing Passes Risk and Liability to MSPs
Jun 4, 202639 min
Vendor Outcomes, Warranties, and the Shift from Risk Manager to Delivery Arm for MSPs
Jun 3, 202613 min
AI as Production Workload Makes Spend Limits and Logging Mandatory for MSPs
Jun 2, 202613 min
Forced Arbitration in Tech Contracts: Brendan Ballou on Vendor Accountability Risks
Jun 1, 202623 min
Governance, Not Enablement: Why Agentic AI Demands New MSP Service Models
May 29, 202615 min
AI Liability and Data Risk Shifts: Veeam’s Platform Pivot and Rich Freeman on MSP Readiness
May 28, 202639 min
Structured Vendor Programs Increase Operational Load for MSPs
May 27, 202615 min
AI Governance Hurdles in Defense: Jason Tierney Examines CMMC Barriers for MSPs
May 26, 202626 min
Google Redesigns Search: Automation Control Emerges as Core MSP Responsibility
May 22, 202613 min
Security Proof Becomes an MSP Service: Insurance, Trustmarks, and the Evidence Operating Model
May 20, 202614 min
Vendor-Integrated AI Increases Liability Exposure for MSPs Managing Client Systems
May 19, 202614 min
Chad Gaydos on AI Moving Procurement from Record-Keeping to Automated Decision Execution
May 18, 202622 min
AI Integration Into PSA and Security Platforms Forces New Governance Demands on MSPs
May 15, 202611 min
AI Accelerates Exploit Creation and Evidence Burden for MSPs, Says Google and Proofpoint
May 13, 202613 min
AI Agents Create New Accountability Risks for MSPs Managing Cloud Environments
May 12, 202614 min
New AI Metering Forces MSPs to Rethink Contracts and Prove Control Over Usage
May 11, 202613 min
Consumption-Based AI Shifts MSP Role from Access to Governance and Cost Control
May 8, 202612 min
Jessica Davis on AI-Driven Pricing: How Microsoft and Kaseya Are Pressuring MSP Margins
May 7, 202641 min
Shadow AI Shifts MSP Role: From AI Access to Proving Control and Recovery
May 6, 202612 min
When Agents Can Buy and Provision: The Shift from Automation to Enforced Governance
May 5, 202613 min
Microsoft and AWS Shift MSPs Toward Metered AI Pricing and Governance Exposure
May 4, 202615 min
Microsoft and Federal Agencies Shift Security from Best Effort to Verified Service Operation
May 1, 202614 min
AI Automation Shifts MSPs from Per-Seat Pricing to Variable, Metered Cost Models
Apr 30, 202615 min
OpenAI and Deepseek Drive AI Costs Up, Forcing MSPs to Rethink Pricing Models
Apr 29, 202611 min
AI Moves to Metered Utility: Microsoft, Cisco, and the Demand for Explicit Governance
Apr 28, 202614 min
Data Gaps, Not Hype, Block Productive AI for MSPs: Insights from Dr. Fern Halper
Apr 27, 202624 min
AI Adoption Hinges on Trust, Not Features: MSPs Must Deliver Governance and Accountability
Apr 24, 202610 min
Thrive Acquisitions Reshape MSP Operator Choices
Apr 23, 202631 min
Insurance Mandates and AI Regulation Shift MSPs from Tool Support to Proof and Liability Management
Apr 22, 202612 min
Metered AI and Variable Output Are Shifting MSP Accountability and Margin Risks
Apr 21, 202611 min
Tiffani Bova on AI Compressing the MSP Transition: Faster Change, Higher Risk
Apr 20, 202632 min
Network and Infrastructure Limits Force New Guardrails as AI Expands in MSP Operations
Apr 17, 202613 min
Rich Freeman on How VC-Backed AI MSPs Like Treeline Reshape Operator Labor Needs
Apr 16, 202634 min
Hyperscaler Cloud Expansion Creates New AI Runtime Risks for MSPs
Apr 15, 202611 min
Buyer Trust and Budget Tighten: Data Residency and Auditability Redefine MSP Eligibility
Apr 14, 202612 min