Business of Tech: Daily 10-Minute IT Services Insights
2,081 episodes — Page 1 of 42
AI agents for MSPs: standards shift liability to operators — David Smith, Tekscape
Nov 12, 202622 min
MSP contracts: Why fixed-fee bundles hide meter risk
Nov 11, 202613 min
MSP contracts: Why renewal timing now determines your leverage
Nov 10, 202613 min
Patent disputes heighten partner uncertainty — Austin McChord
Nov 9, 202624 min
MSP operations: AI value only comes after internal process rebuilds
Nov 6, 202612 min
AI agents: how MSPs define value beyond vendor features — Howard Cohen, Agentic MSP
Nov 5, 202645 min
MSP contracts: Free AI agents bring new liability unless agreements change
Nov 4, 202614 min
AI for MSPs: Vendors profit from activity, not resolved tickets
Nov 3, 202613 min
AI for MSPs: Liability is landing on operators, not software vendors — Bernhard Kirchner, SynData Labs
Nov 2, 202623 min
MSP Cybersecurity: Faster Patching Won’t Win This Race
Oct 30, 202612 min
MSP AI agents: Who owns risk and billing as vendors go autonomous?
Oct 29, 202635 min
MSP Hiring: AI Took the Apprenticeship
Oct 28, 202613 min
MSP Cybersecurity: Whose Job Is the Client’s Website?
Oct 27, 202611 min
AI for MSPs: Protect client data from shadows — Brian Kelly, Automated Edge
Oct 26, 202624 min
AI Agents for MSPs: Decide What the Agent May Do First
Oct 23, 202612 min
AI liability: Leadership pressure and unclear ROI drive risk for MSPs — Tiffani Bova, Futurum Group
Oct 22, 202632 min
MSP Cybersecurity: Critical No Longer Means Rare
Oct 21, 202613 min
AI for MSPs: Managed AI’s Control Point Moves Upstream
Oct 20, 202614 min
AI liability for MSPs: missing policies create audit risk — Ignacio Lopez, Work-Smart.ai
Oct 19, 202622 min
AI for MSPs: The Price You're Quoting Is Borrowed
Oct 16, 202612 min
MSP profitability: Market splits as some MSPs stagnate — Jessica Davis, Omdia
Oct 15, 202641 min
MSP Hardware Refresh: Waiting Doesn't Cancel the Bill
Oct 14, 202612 min
AI for MSPs: Nobody Is Counting the Cleanup
Oct 13, 202612 min
MSP cybersecurity: Fixed budgets can't cover school needs — Bryan Lukralle, CharterTS
Oct 12, 202626 min
MSP+ v. Bielanski: The Roll-Up Paperwork That Didn't Match
Oct 9, 202620 min
Vendor Rebates Move to AI Growth—Anurag Agrawal Details the Margin Fallout for MSPs
Oct 8, 202644 min
When Clients Build Instead of Buy, MSPs Inherit Hidden Upkeep Costs
Oct 7, 202613 min
Usage-Based AI Pricing: Why MSPs Must Own Consumption Records Before Renewals
Oct 6, 202613 min
Brian J. Weiss: TechStack, Tenant Control, and Redefining PSA Ownership for MSPs
Oct 5, 202624 min
Insightful and Workflow Analytics: Measuring Activity vs. Actual Value for MSPs
Oct 2, 202613 min
Ryan Morris on Why Vendor Growth Depends on Active, Profitable Partners—Not Just Big Numbers
Oct 1, 202640 min
Default Security Choices Leave MSPs Exposed as AI Bots Blend With Legitimate Users
Sep 30, 202613 min
Measuring False Guidance: The Untracked Risk in AI-Driven Ticket Resolution
Sep 29, 202614 min
AI-Driven vCISO Platforms Create Pricing and Liability Shifts for MSPs—David Primor of Cynomi
Sep 28, 202626 min
Why Aurora AI Agents Only Reduce Ticket Load When Built on Accurate Network Data — Steve Petryschuk
Sep 27, 202616 min
AI Margins and MSP Growth: Dr. Gleb Tsipursky on Passing Savings vs. Competing Away Profit
Sep 26, 202628 min
Active vs. Joined Partners: The Overlooked Risk in Vendor Programs
Sep 25, 202613 min
Flamingo’s AI Token Pricing Model Shifts Margin Risk for MSPs – With Rich Freeman
Sep 24, 202642 min
Vendors Build the Meter: MSP Risk Rises as AI Usage Moves to Consumption Pricing
Sep 23, 202613 min
Insurers Exclude AI From Liability: What CG 40 47 Means for MSPs
Sep 22, 202613 min
All-in-One or Best-of-Breed? The Real Tradeoffs in Your Security
Sep 20, 202639 min
Dave Cava on Why Operational Maturity, Not AI, Determines MSP Survival
Sep 19, 202620 min
Entry-Level Tech Roles Shrink with Automation; Senior Talent Harder to Acquire and Afford
Sep 18, 202615 min
Jay McBain on Why AI and SaaS Marketplaces Are Redefining MSP Revenue Models
Sep 17, 202636 min
Loss of Vendor-Free MSP Spaces: ASCII Acquisition Means New Risks for Peer Conversations
Sep 16, 202613 min
AI Channel Programs Shift Forecasting Risk to MSPs as Vendor Sales Fall Short
Sep 15, 202612 min
Reseller, MSP, Services Merged: Structural Risks and Rewards in Barracuda’s Program – Michelle Hodges
Sep 14, 202613 min
What MSP Operators Overlook in Operations Before Selling—Insights from Evergreen’s Craig Fulton
Sep 12, 202615 min
Silent Disqualification Risks Rise as UK Platforms and US Buyers Automate MSP Selection
Sep 11, 202612 min
Sharon Florentine on Why Most SMBs Deploy AI Without Budgets or Governance
Sep 10, 202611 min