Is Customer Success a Professional Service?
Breakthrough SaaS Growth with The Jasons
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Show Notes
In this episode, we take a deep dive into the question, "Is Customer Success a Professional Service?”
There is still a wide variety of perspectives if customer success is a cost-center, a profit-center, a professional service, or something else entirely. In addition, many organizations struggle with deciding what level of service to give for free, and what, if anything, should include a fee.
Check out this episode to learn more about the considerations and implications for treating customer success as a professional service!
CONNECT WITH THE JASONS
Jason Noble on LinkedIn: https://www.linkedin.com/in/jasonnoble1/
Jason Whitehead on LinkedIn: https://www.linkedin.com/in/jasonwhitehead/
ADDITIONAL RESOURCES
- Follow "The Jasons Take On..." company page on LinkedIn
- Follow "The Jasons Take On..." on Twitter
- Read Jason Noble's Blog
- Read Jason Whitehead's Blog (on Success Chain)
Visit our webpage at https://thejasonstakeon.com/ to learn more about The Jasons Take On... and to contact us.
SPONSORED BY SUCCESS CHAIN!
The Jasons Take On is Sponsored by Success Chain!
Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: