Guest: Alex Farmer - Building a Successful Customer Success Organization
Breakthrough SaaS Growth with The Jasons
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Show Notes
Join us with guest Alex Farmer, VP of Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company supporting the full-scale digital transformation of heavy-asset industries around the world.
At Cognite, Alex helps empower companies with contextualized OT/IT data to drive industrial applications that increase safety, sustainability, and efficiency, and drive revenue. Interests include turning red accounts green, mediocre jokes, and delighting customers.
ABOUT ALEX FARMER
Alex is a Customer Success executive with experience building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. He’s the Founder and CEO of Customer Success Excellence - the world's first awards event dedicated to the Customer Success profession, with the first event planned in London later this year.
CONTACT ALEX FARMER
- LinkedIn: https://www.linkedin.com/in/alexanderfarmer/
- Customer Success Excellence: https://www.customersuccessexcellence.com/