Beyond The Class: From Knowledge To Action

Confrontation can be difficult. But it is doable. Remember to identify three things: Feeling, Behavior and Impact. Sharing feeling helps us to connect with others, identifying a specific behavior gives the other something to actually consider changing, providing the impact gives the 'why it would matter'. Listen to Leanne VanBeek, OCL Michigan Chapter Chair walk through an example with host and guest, Adam Salgat.