Beyond The Class: From Knowledge To Action

Emotional intelligence isn't a soft skill. It's core infrastructure. In this episode of Beyond the Class, Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities, challenges a common assumption: that emotional intelligence is an individual trait rather than an organization's shared responsibility. As the conversation unfolds, Katie reframes emotional intelligence as an operating system—one that shapes how teams make decisions, move through pressure, repair missteps, and sustain trust over time. With global data pointing to an ongoing "emotional recession" and a decline in emotional capacity in workplaces, the stakes of reversing these trends couldn't be higher. Katie breaks down why emotional intelligence must move beyond individual training and into the backbone of organizations. She introduces three places with detailed examples of where emotionally intelligent operating systems show up most clearly: Shared language — giving teams the words to name what's happening without blame or defensiveness. Shared rituals — creating predictable, practiced ways to move through tension and disagreement. Shared systems — embedding emotional intelligence into hiring, onboarding, feedback, and performance expectations. From there, she explains that if we are using emotional intelligence as a system, then just like any system, it can be upgraded. Introducing the Five Upgrades for an Emotionally Intelligent Culture — practical actions leaders can start using this week without overhauling everything at once. Name the emotional context before big decisions. Pause and regulate before responding under pressure. Build repair into accountability conversations. Separate impact from intent—every time. Reflect together, not just individually. This episode offers leaders a clear path forward: emotional intelligence in action isn't about perfect behavior—it's about repeatable behavior, practiced together, and reinforced by the systems around us. LEVEL UP OPPORTUNITY First, name the emotional context. Ask yourself—or others—What's coming up? What's your gut reaction? Where are you at with this? Normalize bringing emotions into the conversation. Then, pause for regulation before responding. When emotions run high, slow down, notice it, and choose an intentional response instead of reacting. RELATED RESOURCES Emotional intelligence as a system is a cornerstone of our Caring Workplaces program and our foundational class, Our Community Serves. Learn more at the link below: Our Community Serves – Learn More Caring Workplaces - Learn More Beyond The Class – Mastering Emotional Catalysts - Listen Now Beyond The Class – Rebuilding Trust When You've Messed Up - Listen Now Virtual Roundtable – Mastering Nonverbals – April 16 - Register Today Virtual Roundtable – Decoding Emotions – May 13 - Register Today Blog – The New Leadership Differentiator: Emotional Intelligence as an Operating System - Read Now KEY TAKEAWAYS Emotional intelligence is core infrastructure—not a "nice to have." Most leadership failures stem from ignored emotional load, not bad strategy. EI works best as a shared operating system, not just an individual skill. Shared language, rituals, and systems make emotionally intelligent behavior repeatable. Small, intentional upgrades can dramatically improve how teams function.

Some skills are worth revisiting. Some tools become more powerful each time you return to them. In this episode of Beyond the Class, we continue our new Replay & Retool series — created to help Chapman Foundation alumni reconnect with foundational concepts and walk away with fresh, immediately actionable tools. We're revisiting a conversation with Chief Program Officer Katie Trotter about two foundational DISC tendencies: S and C. These behavior styles shape how people communicate, and they remain one of the most-requested refreshers from alumni. New Tools - Beyond The Class Toolkit: DISC (PDF) This new downloadable tool is built to help you turn insight into action. Inside, you'll find: The Platinum Rule Refresher – A look at how you can shift the way you treat others. A Guided Team Conversation Outline - A simple 5–10-minute structure you can use in any meeting. Reflection prompts and style‑flex insights that support personal growth and stronger relationship building. Use it on your own, bring it to your team, or integrate it into regular check-ins. It's designed to fit wherever thoughtful communication is needed. *CLICK HERE TO DOWNLOAD* CHAPTER MARKERS 1 - Replay & Retool: Series Introduction, New DISC Toolkit, & Episode Setup 2 - Why Focus on S and C? Blends, Pure Types & Setup – [02:32] 3 - Deep Dive on S: Purpose, People, Change & Overextensions – [03:37] 4 - Deep Dive on C: Perfection, Detail, Analysis Paralysis & Reality Check – [18:25] 5 - Recap: Core Needs & Fears of S and C – [29:12] 6 - New Tools & Takeaways: Reduce The Risk Framework, The Evidence First Script, & DISC Toolkit – [29:45] LEVEL UP OPPORTUNITY Choose one person in your life with a strong S or C tendency. This week, try one of the new tips mentioned in the closing of the episode — use the Reduce The Risk Framework, The Evidence First Script, or a smaller moment of intentional style‑flexing. Pay attention to how the interaction shifts and build towards stronger, real connections. KEY TAKEAWAYS Style‑flexing isn't about changing who you are — it's about meeting others where they are. Small, intentional shifts can lead to stronger, more meaningful interactions. RELATED RESOURCES Beyond the Class — 088 (Original Episode Replay) BTC-TOOLKIT: DISC Self‑Reflection + Team Discussion Guide (Downloadable PDF) CFCC Leads App — Learning Tools: Conversation Starters (Mobile Link Only) We hope this episode helps you stay grounded, stay growing, and stay intentional.

Some skills are worth revisiting. Some tools become more powerful each time you return to them. In this episode of Beyond the Class, we introduce our new Replay & Retool series — created to help Chapman Foundation alumni reconnect with foundational concepts and walk away with fresh, immediately actionable tools. We're revisiting a conversation with Chief Program Officer Katie Trotter about two foundational DISC tendencies: D and I. These behavior styles shape how people communicate, and they remain one of the most-requested refreshers from alumni. New Tools - Beyond The Class Toolkit: DISC (PDF) This new downloadable tool is built to help you turn insight into action. Inside, you'll find: The Platinum Rule Refresher – A look at how you can shift the way you treat others. A Guided Team Conversation Outline - A simple 5–10-minute structure you can use in any meeting. Reflection prompts and style‑flex insights that support personal growth and stronger relationship building. Use it on your own, bring it to your team, or integrate it into regular check-ins. It's designed to fit wherever thoughtful communication is needed. *CLICK HERE TO DOWNLOAD* CHAPTER MARKERS 1 - Replay & Retool: Series Introduction & Why DISC Matters 2 - DISC Origins & Why We Use Extended DISC – [02:26] 3 - Deep Dive on D: Strengths, Overextensions & Communication Tips – [06:06] 4 - Deep Dive on I: Strengths, Overextensions & Communication Tips – [18:35] 5 - Recap: Core Needs & Fears of D and I – [29:04] 6 - New Tools & Takeaways: BLUF, Conversation Starters & DISC Toolkit – [29:38] LEVEL UP OPPORTUNITY Choose one person in your life with a strong D or I tendency. This week, try one of the new tips mentioned in the closing of the episode — a BLUF statement, a conversation starter, or a moment of intentional style‑flex. Pay attention to how the interaction shifts and build towards stronger, real connections. KEY TAKEAWAYS Style‑flexing isn't about changing who you are — it's about meeting others where they are. Small, intentional shifts can lead to stronger, more meaningful interactions. RELATED RESOURCES Beyond the Class — 084 (Original Episode Replay) BTC-TOOLKIT: DISC Self‑Reflection + Team Discussion Guide (Downloadable PDF) CFCC Leads App — Learning Tools: Conversation Starters (Mobile Link Only) We hope this episode helps you stay grounded, stay growing, and stay intentional.

Culture isn't a department. It's a daily practice. In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, returns to tackle a common misconception: that organizational culture belongs only to HR or leadership. Misty reminds us that culture is a lived experience shaped by every interaction—every email, meeting, and hallway conversation. She shares five actionable steps that anyone can take to make culture everyone's responsibility: Lead by example—model trust, respect, and accountability. Foster meaningful connections—because culture thrives on relationships, not just processes. Communicate with transparency and trust—and learn the four elements that make trust stick. Take ownership of problems and solutions—move from commentary to contribution. Recognize and reinforce positive behaviors—because people repeat what is appreciated. From connection questions to stay interviews, Misty shows how intentional actions—big and small—create a workplace where trust grows, and people feel they matter. LEVEL UP OPPORTUNITY: Pick one of these five steps and put it into action this week. Write it on a sticky note, set a reminder, and make it happen. Ownership starts with you. Creating a culture of accountability and trust is a cornerstone of our Caring Workplaces program and our foundational class, Our Community Transforms. Visit the link below to learn more. Note: You must be an alumnus of Our Community Listens to register for Our Community Transforms. RELATED RESOURCES: Beyond The Class - 006-Rebuilding Trust When You've Messed Up Beyond The Class - 005-How To Build An Ownership Mindset Our Community Transforms - Learn More BLOG: Organizational Culture: Everyone's Responsibility KEY TAKEAWAYS: Everyday actions, not just policies, shape culture. Everyone—not just HR or leadership—owns culture. Five steps: Lead by example, build connections, communicate with trust, take ownership, and recognize positive behaviors. Trust grows through competence, caring, commitment, and consistency. Appreciation drives repetition—recognize what's working. Small actions compound into cultural norms.

Culture doesn't change by memo; it changes in singular moments. In this episode of Beyond the Class, Misty Janks, CEO of the Chapman Foundation, joins us to demystify the concept of culture change. Drawing from behavioral psychology and real-world examples, Misty shares how meaningful transformation begins not with sweeping initiatives, but with intentional, everyday actions. She outlines three actionable steps that anyone can take to shape a healthier, values-driven workplace: Define and operationalize your values Provide feedback that shapes behavior Recognize and celebrate what's working From basketball free-throw contests to thumbnail reviews, Misty shows how even small interactions can reinforce culture. She reminds us that "people repeat what is appreciated" and that celebrating progress—not just perfection—is key to lasting change. LEVEL UP OPPORTUNITY: Choose one interaction this week and use it to model, reinforce, or recognize the culture you want to see. Creating a plan for your organization's culture is a key component of our third foundational class, Our Community Transforms, within our model for Caring Leadership and our Caring Workplaces program. Visit the link below to learn more. Note: You must be an alumnus of Our Community Listens to register for Our Community Transforms. RELATED RESOURCES: Caring Workplaces program BTC-007-How to Build a Coaching Culture Through Everyday Conversations Listen First Podcast-103–Dissecting Top Secret F.B.I. Statements Learn about Our Community Transforms BLOG Culture Change Feels Overwhelming—Here's Why It's Worth It and How to Start Today KEY TAKEAWAYS Culture change is about people, not policies. You don't need a perfect plan—just start with intention. Step 1: Make values visible and actionable. Step 2: Use feedback to reinforce and coach behavior. Step 3: Celebrate progress to fuel positive change. Appreciation drives repetition—recognize what's working. Anyone can lead culture change, regardless of title. One intentional moment can spark transformation.

Culture doesn't shift through policy—it transforms through presence. In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how a coaching-centered culture is built not through programs, but through everyday conversations. Katie shares that coaching culture starts with intention, not titles. It's about how we show up: listening with curiosity, asking thoughtful questions, and supporting ownership. She goes on to unpack how leaders and teammates can foster growth through small, meaningful interactions. Katie wraps up with six practical tips to help you start building a coaching culture today: Listen with curiosity Use powerful questions wisely Support ownership Set clear goals Make it safe to grow Take one step at a time Whether you're leading a team or supporting a colleague, this episode offers actionable insights to help you grow others with care and clarity. SKILL SNIPPET - FIVE REFLECTIVE LISTENING SKILLS: https://www.buzzsprout.com/2462065/episodes/16817640 005-HOW TO BUILD AN OWNERSHIP MINDSET - https://www.chapmancommunities.org/btc-005/ CONNECT WITH US: https://www.chapmancommunities.org/speaking-and-public-engagement/ BLOG: https://www.chapmancommunities.org/coaching-culture/ Coaching culture is a key component of our third foundational class, Our Community Transforms, within our model for Caring Leadership and our Caring Workplaces program. To learn more, visit https://www.chapmancommunities.org/partnerships/. Note: You must be an alumnus of Our Community Listens to register for Our Community Transforms.

Leadership doesn't require perfection. It demands authenticity. In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how leaders can effectively rebuild trust after making mistakes. Katie shares that leadership is less about titles and more about influence, which is shaped through small, intentional actions that set the tone for those around us. She introduces the concept of being chronically human, and points out that when leaders pretend to have it all together, they miss opportunities for genuine connection. The conversation dives into the value of learning from missteps, and Katie outlines a practical five-step process for repairing trust: Regulate emotions Name the behavior Identify better choices Engage in conversation Listen to understand Whether you're managing a team or navigating personal relationships, this episode offers actionable insights to help you lead with intention and care. --- CONNECT WITH US: https://www.chapmancommunities.org/speaking-and-public-engagement/ BLOG: https://www.chapmancommunities.org/rebuilding-trust-how-to-be-a-good-leader-even-when-you-mess-up/ --- Trust is a key component to our third foundational class, Our Community Transforms,* within our model for Caring Leadership and our Caring Workplaces program. To learn more, visit our Partnership page. *Note: You must be an alumnus of Our Community Listens to register for Our Community Transforms.

Ever caught yourself thinking, "Why should I be the one to fix this?" or "That sounds like a YOU problem"? That flash of defensiveness might feel natural, but it could be blocking a chance to grow, connect, and lead more effectively. In this episode of Beyond the Class, Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities, explores the ownership mindset. This approach invites leaders to ask, "What part can I own?" even when the situation feels mostly out of their control. Katie introduces the idea of "the gap." The space between what happens and how we choose to respond. It's in this space that leaders can shift from blame to responsibility, from frustration to curiosity, and from reaction to reflection. Through real-life stories and practical tools, Katie unpacks how small shifts in ownership can build trust, strengthen teams, and create psychological safety. You'll learn how to: Recognize the difference between blame and responsibility Use reflection to respond with intention Ask questions that move conversations forward Build trust through consistent, small acts of ownership Create space for growth even when things go wrong If you're ready to shift from defensiveness to development in your leadership journey, this episode offers the practical guidance and actionable steps to get started today. If you're interested in exploring these concepts further, check out Our Community Serves, a two-day class on mindsets that help shift from a me-centric to a we-centric culture at https://www.chapmancommunities.org/learn-to-connect/

Emotions aren't problems to solve—they're messengers revealing what we truly need. In this episode of Beyond the Class, CFCC CEO and organizational psychologist Misty Janks explores how emotional intelligence (EI) transforms relationships, decision-making, and leadership. The conversation begins around Daniel Goleman's five components of emotional intelligence: Self-awareness Self-regulation Motivation Empathy Social skills These aren't just abstract ideas—they're practical tools that shape how we show up in every interaction. Misty explains how emotional catalysts—specific events that trigger strong emotional responses—can uncover our values and unmet needs. Whether it's frustration pointing to a need for clarity or anxiety signaling a desire for safety, emotions guide us toward more profound understanding. Listeners will gain three actionable strategies for managing emotional catalysts: Identify your triggers—both positive and negative. Pause before reacting—interrupting automatic responses and allowing space for thoughtful action. Reframe challenges by viewing emotional moments as opportunities for growth. The impact of emotional intelligence goes far beyond the workplace. Leaders with high EI foster cultures of trust, adaptability, and psychological safety, while individuals experience less stress and deeper, more fulfilling relationships. Whether you're leading a team, navigating family dynamics, or simply striving to show up more intentionally, this episode offers practical wisdom for turning emotional awareness into your greatest strength. 👉 READ THE BLOG 👉 Visit https://www.chapmancommunities.org/ to learn more about bringing emotional intelligence to your organization.

Ever snapped at someone and instantly thought, "Wait… what just happened?" That split-second of self-awareness might hold the key to transforming how we lead, connect, and communicate. In this episode of Beyond the Class, we're joined by Misty Janks—CEO of the Chapman Foundation for Caring Communities and a leading voice in organizational psychology. Misty unpacks a deceptively simple idea: every behavior is a clue to an unmet need. What if that "difficult" colleague isn't defiant, but just needs to feel secure? What if that unmotivated team member is actually craving purpose? Misty demonstrates how shifting from judgment to curiosity can unlock empathy, enhance relationships, and even transform workplace culture. You'll walk away with practical tools—including two powerful questions that can change how you respond to challenging behavior—and a deeper understanding of how self-awareness and DISC assessments can guide personal growth. Plus, Misty and host Adam Salgat share candid stories that bring these insights to life. Subscribe to Beyond the Class for more insights rooted in Chapman Foundation principles. Visit chapmancommunities.org to learn more. Remember—you are the message! READ THE BLOG! Key Points Discussed in the Episode • Every action, reaction, and decision stems from an underlying need • Psychology confirms behavior is purposeful, not random or purely oppositional • Instead of labeling behavior as good/bad, ask what need it expresses • Two key questions to ask: What might this person need? How can I support constructively? • Leaders create stronger teams by understanding people, not just managing tasks • DISC assessments help teams understand behavioral tendencies and style preferences • Self-awareness allows us to recognize our own needs driving our behaviors • Three action steps: shift to curiosity, lead with empathy, reflect on your own needs

"Direct your energy toward what's within your control. This opens space for gratitude, joy, and connection." -Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities We've all been there—pretending we're okay with someone's behavior while secretly stewing inside. That moment when you tell yourself, "It's fine, I don't care," even though frustration and resentment are bubbling under the surface. This pattern of false acceptance can quietly erode your wellbeing and relationships, keeping you stuck in cycles of irritation. In this enlightening episode, Katie Trotter, Chief Program Officer at the Chapman Foundation for Caring Communities, shares her powerful six-step framework for breaking free from false acceptance and fostering true, meaningful acceptance. Through personal stories and actionable strategies, Katie reveals how to recognize when we're merely tolerating behaviors, identify the deeper roots of our irritation, and approach others with curiosity instead of judgment. True acceptance isn't about agreeing with someone's behavior or ignoring your feelings. It's about reclaiming your peace by choosing thoughtful, healthier responses. These simple yet powerful steps can help you separate the person from their actions, strengthen connections, and create space for genuine understanding without sacrificing your mental wellbeing. Tune in to discover how this approach can help you move from frustration to inner calm. Freedom and clarity might be closer than you think! Key Points Discussed in the Episode Recognize the signs of false acceptance, like physical tension or internal irritation. Identify the root of frustration by questioning values, past experiences, and if behaviors are harmful or just annoying. Shift from judgment to curiosity by exploring what might motivate others' actions. Reframe expectations by accepting that your standards aren't universal. Set clear and consistent boundaries using "I" statements without assigning blame. Direct energy toward what you can control and choose peace over frustration. To maintain a connection without condoning behaviors, learn to separate a person's actions from who they are. Six Steps to Free Yourself from Frustration: Step 1: Identify the Root of Irritation Step 2: Practice Curiosity Instead of Judgment Step 3: Decide What's Worth Addressing Step 4: Reframe Your Expectations Step 5: Set Healthy Boundaries Step 6: Choose Peace and Redirect Energy THE BLOG: https://www.chapmancommunities.org/from-tolerance-to-true-acceptance/ https://www.chapmancommunities.org/ https://www.chapmancommunities.org/partner/

"Growth is contagious. When you choose to learn and adapt, you give others permission to do the same." Misty Janks, CEO of the Chapman Foundation for Caring Communities, captures the transformative potential of adopting a learner mindset—both for ourselves and the environments we create. The world isn't standing still. At work, at home, and within ourselves, those who grow, adapt, and learn are typically the ones who thrive. But what does it really mean to have a "learner mindset"? As Misty explains, it's approaching challenges with curiosity and resilience, seeing failures not as setbacks but as stepping stones for progress. When paired with a culture that encourages and rewards growth, we create spaces where innovation flourishes. Discover how to unlock growth at every level—from personal development to organizational transformation. This conversation dives into five actionable tips for individuals to cultivate a growth mindset and five powerful strategies for leaders to create learning-rich environments. Tune in to explore how intentional growth fuels innovation, performance, and retention. As Misty puts it, "Organizations don't grow. The people inside of it do." Whether you're looking to transform your personal approach to challenges or create a workplace where growth thrives, remember that change starts with one intentional step. What action will you take today to model a learner mindset? Visit our website to explore how the Caring Workplace program can guide your organization in integrating a culture of learning into what you're already doing. Read the full blog: https://www.chapmancommunities.org/the-power-of-a-learner-mindset-and-a-culture-of-learning/ https://www.chapmancommunities.org/ https://www.chapmancommunities.org/partner/

After a pause to retool and reimagine our purpose, we're thrilled to return and welcome you back to our newly renamed audiocast, "Beyond The Class: From Knowledge To Action." The overwhelming support during our hiatus—with listenership continuing to grow, has deeply humbled us and reinforced that our message resonates with leaders seeking meaningful change. Bob Chapman, chairman and founder of the Chapman Foundation, believes business can be the most powerful force for good when leaders develop the skills and courage to care. We're creating a space where Chapman Foundation alumni and partners can take the knowledge gained in our classrooms and convert it into intentional, meaningful action in their organizations and communities. Our purpose remains steadfast: helping you sustain growth, deepen connections, and drive development that truly matters in today's leadership landscape. What awaits you in upcoming episodes? Expect immediately applicable tools to sharpen your listening skills, build trust, and empower your leadership capabilities. You'll hear from fellow alumni who've successfully walked this path and gain insights from the facilitators who've guided classroom experiences for the past 15 years. Whether you're tuning in for the first time or have been with us from the beginning, we invite you to join this journey from knowledge to action. Get ready for episodes filled with challenges, practical steps, and yes—even fun. This is about growth. This is about results. This is about you. We're grateful to have you with us as we move Beyond the Class together. --- https://www.chapmancommunities.org/

How do you build a Caring Community?Today, we have the privilege of being joined by Misty Janks, CEO of Chapman Foundation for Caring Communities, and Micki Gibbs, Senior Director of Caring Communities.Together, we embark on a journey of exploration, innovation, and transformation as we discuss our organization's exciting initiatives and goals.Join us as we uncover the key to creating Caring Workplaces and Caring Communities, paving the way for impactful change within our regions.Tune in, listen closely, and let's learn, grow, and lead together.https://connect.chapmancommunities.org/f/cfcc-caring-workplace-caring-community-interest-form

Can you actually enhance your relationships by utilizing the F.B.I.?In this episode of the Listen First Podcast, Kat Edmondson and I delve deep into the intricacies of handling anxiety and confrontation within personal relationships. Through this insightful discussion, we stress the significance of addressing these challenges constructively to foster healthier and more fulfilling connections. To do so, we revisit the Our Community Listens concept of utilizing the FBI formula to write prepared statements to turn confrontation into conversation. This innovative approach centered around crafting initial messages that clearly express our feelings, pinpoint specific behaviors, and resonate with the psychological needs of those receiving the message can foster deeper connections in your life.We explore the intricacies of effectively delivering the FBI message, including considerations like body language and timing. Additionally, we discuss utilizing the method to recognize and celebrate someone's positive actions in the workplace or at home.Join us on this enlightening journey as we share valuable insights, actionable strategies, and real-life examples to empower you to overcome relationship obstacles.

Discover How Our Foundation is Working Alongside Multiple Organizations to Transform the Entire Colorado Valley—You Won't Believe the Impact! ----If this story of the Chapman Foundation for Caring Communities and the Roaring Fork Valley sparks your interest, we invite you to connect with us for more information on how we can assist your team. Your journey towards a more empathetic and cohesive workplace begins here: https://connect.chapmancommunities.org/f/organization-interest ---What you will learn in this episode: •The significance of effective communication and continuous learning in fostering caring communities. •Personal insights and experiences with the program's impact on increasing empathy and understanding among individuals and teams. •Strategies for cultivating a culture of care and the broader benefits of applying these principles in various settings.---"Empathy in Action" dives deep into the heart of The Roaring Fork Valley, Colorado, where the Chapman Foundation for Caring Communities is sparking a revolution. Witness firsthand how empathy, understanding, and continuous learning reshape workplaces and lives. This compelling narrative brings you stories of transformation, showcasing the power of caring and creating a legacy. Stay tuned to hear from CFCC's Community Relationship Specialist and Facilitator, Mary-Margaret Thomas. She is a resident of the Roaring Fork Valley and has been a facilitator for 10 years. Mary-Margaret discusses the valley's history of change from her perspective, the skills that have stood out over time, and her excitement about adding the Our Community Serves class to her facilitating tool belt.---0:00-15:10 - The Story of Transformation in the Roaring Fork Valley15:15 - Conversation begins w/Mary-Margaret Thomas

You will take away: • A reminder of the Three Moves from Our Community Listens • Practical application through shared experiences In a discussion rich with personal anecdotes and refreshers from Our Community Listens, Adam Salgat and Kat Edmondson, explore the nuanced dynamics of managing emotions in confrontations. They delve into individual experiences of frustration, anxiety, and passive-aggressiveness, highlighting the importance of the "Three Moves" to enhance communication and strengthen relationships. Their conversation sheds light on confronting issues with empathy and strategic techniques, including the FBI formula for effective communication.

In our 100th episode of the Listen First Podcast, Leanne Van Beek joins me to reflect on the podcast's growth since 2018. We discuss how the podcast began supporting alumni, the human connections behind the data, and the power of real-life testimonials.Leanne also shares some surprising thoughts on the Chapman Foundation's evolution, and we both express gratitude to founders Bob and Cynthia Chapman. After our conversation, continue to Part 2 of the Skill Snippet—Next-level Nonverbals in a World with Emojis. As we continue to delve into the world of nonverbal communication, explore with us when to amplify or restrain your nonverbals, how to navigate face-to-face interactions with those that might have a flat effect, and glean practical tips on when and how often we should style flex.We would love to hear from you, our audience. Your support of the Chapman Foundation and the podcast makes us jubilant and provides us with the fuel to keep changing the world.Please download the CFCC Leads app. Under the menu, you'll find a link called Share Your Story. Please fill out the form and let us know how the podcast, classes, or interactions with our team have impacted your life.https://www.chapmancommunities.org/