Behind the Review

Media expert Lynn Smith shares how mastering communication unlocks business growth, team trust, and brand visibility. Lynn outlines strategies to overcome the “brain bully,” communicate with presence, handle feedback with confidence, and rebrand with impact. Learn practical tips for entrepreneurs; from magnetic messaging to pitching the media and building a trustworthy, memorable brand. https://www.lynnsmith.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

TV design expert and bestselling author Bobby Berk joins Emily to share how he grew from retail entrepreneur to celebrated TV personality, building an authentic brand at every step. Bobby reveals his approach to interior design, creating “Instagrammable” moments, fostering team loyalty, and handling customer reviews—all to make your business truly unforgettable. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jenn Saesue and Chat Suansilphong of 55 Hospitality share how they redefined Thai food in NYC with Fish Cheeks, launched Bangkok Supper Club, and are now opening Bub’s Bakery. Hear their insights on spotting market gaps, partnering with talented chefs, embracing customer feedback, and building trust within their team. Discover real-world lessons on growing restaurant brands and staying innovative while expanding. Learn more about your ad choices. Visit megaphone.fm/adchoices

Elisa Marshall, co-founder of Maman cafés, shares how she grew a bakery from 1 curated location, to over 40! Plus landing a dream collab with Martha Stewart. Hear her top tips on menu innovation, brand storytelling, customer advocacy, and scaling without losing authenticity. Packed with practical advice for hospitality pros and entrepreneurs in any industry. Learn more about your ad choices. Visit megaphone.fm/adchoices

Drew and Jonathan Scott—the Property Brothers—share how childhood side hustles fueled their rise to global brand leaders. Learn how innovation, authenticity, and listening to customers built their product empire and hit TV shows. Plus, insights from their new show, “Don’t Hate Your House” and tips for healthier homes, impactful marketing, and business growth. Property Brothers Don't Hate Your House (HGTV show) More about the episode⁠ Theme Music by ⁠Ali Schwartz⁠ and ⁠Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

The inspiring journey of Pana Food Truck. Founder Herman Sierra shares how he and his brother brought Venezuelan arepas to California, overcoming setbacks and building a community one customer at a time. Hear about navigating business challenges, keeping the menu authentic (and simple), mastering social media, and the leap from food truck to brick and mortar restaurant. Essential advice for any entrepreneur dreaming of turning culture and passion into success. Pana Food TruckMore about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Go behind the scenes with Ted Xenohristos, founder and Chief Concept Officer of CAVA, as he shares how the Mediterranean-inspired brand grew from a single, family-run restaurant, to a national sensation. Discover the importance of culture, team empowerment, food quality, and innovation in scaling a restaurant business, plus candid lessons learned along the way. Don’t miss insights on hospitality, customer connection, and what makes CAVA truly unique. CAVAMore about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Josh Campbell of Rescue Air & Plumbing joins Emily to reveal how he scaled a family-founded HVAC business into a multimillion-dollar home services powerhouse. Dive into practical lessons on acquiring and integrating new trades businesses, building a winning culture, setting clear goals, and turning tough customer moments into loyalty. Tune in for real-world advice and inspiration on growth, leadership, and the power of over-communication in the trades. Rescue Air & Plumbing More about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Family-run businesses bring something special to their communities—and Pest Brothers is proof. Jose and Michael Rodriguez share how they’ve grown from summer door-knocking to one of Yelp’s Top 100 Local businesses. Discover their secrets to stand-out service, ultra-fast response times, and building a team centered on trust. Learn what it takes to thrive in home services—and how family values fuel their success. Pest Brothers More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Independent restaurants do more than serve food—they anchor communities. Dr. Anne McBride of the James Beard Foundation and Chef D’Andre Carter of Soul & Smoke join Emily to explore how independent restaurateurs build resilience, embrace transparency, use data, and forge deeper connections with customers. Tune in for actionable insights on navigating rising costs, leveraging technology, and growing through authentic engagement. James Beard Foundation Soul & Smoke Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Kickstarter CEO Everette Taylor joins Behind the Review to share his journey from teen entrepreneur to leading the world’s biggest crowdfunding platform. Learn what crowdfunding is (and isn’t), how Kickstarter helps small businesses and creators get funded, and why listening to feedback is Everette's top founder skill. Whether you’re launching a dream or scaling up an existing business, get practical tips for building community and funding your next big idea. More about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

DivaDance founder and CEO Jami Stigliano joins host Emily for a deep dive on building a movement-based business that inspires confidence and community. Jami shares candid lessons on accessing capital, scaling with intention, fostering authentic culture, leveraging reviews, and why “facts over feelings” is her rule for handling feedback. Whether you’re growing a franchise or just getting started in business, this episode is packed with actionable advice! DivaDanceMore about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

From running an HVAC business with her husband to becoming the Principal Industry Advisor at ServiceTitan, Angie Snow shares proven ways to recruit new talent, boost online reviews, retain employees with creative scheduling, and leverage technology like AI. Get tactical advice on building a winning team culture, overcoming trade industry stigmas, and hear why home service careers are more in demand—and rewarding—than ever. ServiceTitan More about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

How does a “flavor drop” every month, pop culture infusions, and a unique loyalty program help 16 Handles thrive in the frozen yogurt game? CEO Neil Hershman shares his journey from franchisee to CEO, the secrets behind flavor innovation, why customer reviews matter, and how modern marketing powers franchise growth. Discover lessons in loyalty, operations, and brand building—plus the scoop on what it takes to scale in a crowded dessert market. 16 Handles More about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick sits down with Joe Crisara—veteran contractor, business coach, and Service MVP podcast host. Joe shares hard-won lessons from nearly 50 years in home services: why profit takes courage, how to create value customers rave about, and smart ways to handle both glowing and tough reviews. Tune in for real strategies to elevate your business and reputation. Service MVP Podcast Service MVP Speaking More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Actress, writer, and entrepreneur Busy Philipps gets real about authenticity, brand partnerships, and turning disappointments into new opportunities. Tune in to hear how Busy's unfiltered approach shaped influencer marketing—and why having a clear mission is key for brands seeking lasting impact. Busy Philipps is Doing Her Best More about the episodeTheme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Alexander’s Patisserie combines traditional culinary technique with innovation to create pastries that delight customers—and sometimes go viral. Chef Shu and Vice President David Brungard share how team culture, quality ingredients, and customer feedback keeps them on a path to success; also, Yelp Elite reviewer Taylor P dishes on the flat croissants that drew her in and why her experience left a lasting impression. Alexander's Patisserie More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

What is influencer marketing—and how can small businesses use it effectively? Emily Washcovick sits down with Julianne Fraser, founder of Dialogue NYC, to break down the types of influencers, how to build lasting partnerships, and why authenticity and creativity are key. Whether you're just starting or scaling your strategy, this episode is packed with actionable insights to help you grow your brand through partnerships, collaborations and influencer marketing. Dialogue NYC More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Fast, reliable service and a commitment to sustainability sets Junkluggers apart from other junk hauling providers. President Justin Waltz shares how responsiveness, customer connection, and eco-friendly practices have fueled the company’s growth as a nationwide franchise, while Yelp Elite reviewer Vanessa H. shares how the team’s problem-solving professionalism made her move stress-free. Learn how great customer service and community impact can drive business success. junkluggers.com More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of "Behind the Review," we delve into the journey of Justin Twohig, the innovative founder of Venhue, a fine-dining, tasting-menu restaurant in New York City. Justin discusses how he turned the traditional dining experience on its head using AI and a theatrical approach. We also hear from a delighted customer, Brianne, who emphasizes the impact of Venhue's unique community table concept and exceptional service on her memorable birthday celebration. Venhue More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Fast responses and honest service is paramount to small business success. Speno’s Lawn Care owner Sam Speno shares how clear communication and customer-first practices have helped his business grow organically, while reviewer Holly K. explains why his quick replies and follow-through made her experience one to remember. Learn how responsiveness, transparency, and great reviews work in unison to fuel success in the service industry. More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer Mike, who highlights the importance of exceptional service and how it enhances the dining experience. Tune in to get valuable lessons for small business owners looking to innovate in their communities. More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Creativity and connection are brushed onto every visit at Color Me Mine, where painting pottery is only the start. CEO and studio owner Teresa Johnson shares how the franchise blends art and entertainment-based experience to create impact, while Yelp reviewer Vannessa W. reflects on how the welcoming space and attentive staff made her visit a special memory. Whether you’re a first-time painter or a seasoned artist, learn how Color Me Mine makes creativity fun, accessible, and unforgettable. Color Me Mine More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Small business taxes don’t have to be stressful! In this episode, Gusto’s Shelly Abril and Holland King share expert insights on small business taxes. From payroll compliance to tax credits that could save you thousands, they break down what business owners need to know to stay prepared year-round and avoid costly mistakes. Tune in for actionable tips to make tax season easier and set your business up for success! Gusto Gusto's hourly paycheck calculator -- Helps business owners determine withholdings and calculate take-home pay for hourly employees. Gusto's Partner Directory -- Helps business owners find experienced accountants and bookkeepers who can help make their lives easier, based on keywords around their industry, preferred type of software, and location. You can also search based on the primary services you need (e.g. auditing, bookkeeping, financial planning, tax preparation, etc.) Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Nomad Krav Maga is more than your typical gym—it’s a hub for empowerment, self-defense, and personal growth. Founded by Shane Langwell and based in Las Vegas, this modern training center fuses elements of traditional Krav Maga, MMA, and law enforcement tactics to provide real-world skills. Yelp reviewer Alfredo S. shares how the program helped his children gain confidence, while Shane explores how Nomad’s tailored approach transforms lives. More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick sits down with Yelp's Trend Expert, Tara Lewis, to explore the power of Yelp's trend data. Discover how Yelp identifies emerging trends and how businesses can leverage these insights to connect with their communities and enhance their offerings. From the rise of mushroom-infused beverages to the evolution of croissant trends, Tara shares fascinating stories and practical advice for business owners. Tune in to learn how to stay authentic while embracing trends that resonate with your brand. Yelp Trend Tracker More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Former guest Shawn Walchef returns to discuss all things digital hospitality. From his BBQ business’s journey launching in 2008, and growing to a multi-location restaurant, to his experience creating and growing a media business. Learn his tricks of the trade when it comes to great storytelling, the importance of being digital-first, and the power of persistence. Learn how to overcome your fear of social media and online engagement - leveraging free platforms for your business growth. Cali BBQ Media Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Millers All Day is an all-day brunch spot in Charleston, South Carolina, committed to eliminating toxic work culture in the restaurant industry. Owned by Nate Thurston, this popular destination is celebrated for its farm-to-table ingredients and iconic dishes like biscuits and grits. Yelp elite reviewer Dave B. shares how the restaurant's glowing reviews and authentic Charleston hospitality made his visit memorable. Miller's All Day More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Emily sat down with Gary Kusin, a mentor, investor, entrepreneur, and author of "Always Learning." Gary shares his journey from co-founding GameStop to launching Laura Mercier Cosmetics and leading FedEx & Kinko's merger. Hear the lessons and strategies that helped him build global brands and turn around struggling businesses. If you're an aspiring entrepreneur or a seasoned business owner, Gary's insights on leadership, marketing, and innovation are sure to inspire and provide helpful guidance. More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Immigrant Food is a celebrated restaurant brand known for its fusion of global flavors and advocacy. Co-founded by Téa Ivanovic, the restaurant is a platform for cultural celebration, where guests can enjoy diverse dishes while supporting immigrant causes. Hear from a local reviewer Jazzy L. on how Immigrant Food’s knowledgeable staff and vibrant atmosphere created a standout experience. Explore insights on integrating social causes, maintaining consistency, and assessing customer feedback. Immigrant Food More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Rally is more than just a place to play pickleball — it’s reshaping the way people connect and unwind. Founded by Barrett Worthington and Meg Charity, this dynamic venue has evolved into a lively social destination in Charlotte, North Carolina. With its vibrant courts, delicious food, and inclusive atmosphere, Rally offers an experience that goes beyond the game. Yelp reviewer Megan highlights how the combination of sports, delectable dining, and authentic hospitality made her visit stand out. Rally More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick sits down with Barrett Worthington and Meg Charity to hear the inspiring journey of Rally - a Pickleball and craft cocktail club in North Carolina. This entrepreneurial duo discovered the joys of the game long before it became a trending sensation. And their business transformed the sport into a thriving connection point for fostering community. Hear the story from humble beginnings, to raising millions for their first venue. Rally More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Maypop is a beloved coffee and garden shop in Missouri, celebrated for its unique blend of caffeine and greenery. The shop has evolved into a community hub where visitors can enjoy both a cup of coffee and a stroll through a lush nursery. Hear from a local reviewer Angela P. on how Maypop’s expert staff and tranquil atmosphere created the perfect birthday. Dig into insights on community building, creative marketing, and amplifying customer feedback with administrative coordinator Julia Valleroy. Maypop More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Jonathan and Drew Scott, the renowned Property Brothers, share their entrepreneurial journey from childhood ventures to real estate, development, and ultimately TV! Their authenticity and innovative approach have shaped their success in home renovation and merchandising. Hear about their new show, "Don't Hate Your House," and their commitment to making homes healthier and more affordable. Tune in for valuable insights on marketing, feedback, and embracing social media in today's digital age. Learn more about your ad choices. Visit megaphone.fm/adchoices

Emily Washcovick sits down with Kevin O'Connor, host of the Emmy-winning "This Old House." Kevin shares insights from his 20+ years of experience with real home improvement professionals on set. Kevin also provides tips on work-life balance, the power of saying no, and the importance of storytelling for small businesses. He also shares valuable advice on collaboration, growth, and navigating reviews. Kevin O'Connor website More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In ep. 13 of “Biz Bites," we explore Yelp's Business Resource Hubs, which celebrate diversity and support entrepreneurs of all identities. Discover how attributes like women-owned, Black-owned and LGBTQ+ owned can enhance your business's visibility. And hear highlights from various hubs including the business owner features. Yelp's Diversity Resource Hub Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In ep. 12 of “Biz Bites," we discuss strategies for maximizing the holiday season. Like engaging with customers through social media, creating excitement around holiday offerings, and promoting your hardworking staff. We also dig into how to effectively collaborate with other businesses, participate in local events, and capture more content for promotion you can use year round. Get advice and tips for using the holidays to connect with customers and generate support for your business. A helpful holiday guide for local businesses Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

PopUp Bagels isn’t just serving up fresh bagels — it’s redefining the bagel experience. Founded by Adam Goldberg, this business has grown from a backyard project to a beloved sensation across multiple locations. Known for its innovative flavors, personalized customer interactions, and social media buzz, PopUp Bagels creates a community vibe with every order. Yelp reviewer Amanda also shares how the shop’s unique approach and genuine customer service made her visit unforgettable. Pop Up Bagels More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick sits down with Adam Goldberg, the founder of PopUp Bagels. Discover how this at-home hobby turned into a nationwide sensation, complete with viral cream cheese schmears. Adam shares the origin story of the business and the shift that drove him to create a unique bagel experience that could scale. Turn in next week to continue the PopUp story, and hear from reviewer Amanda R. Pop Up Bagels More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

R House Wynwood is an award-winning eatery in Miami, known for its fabulous brunches. Owners Rocco Carulli and Owen Bale share their journey from a casual fine dining restaurant to a local hotspot for drag performances. Hear from local reviewers, and Yelp Community team members, Diandra L and Farah A, on how R House balances top-notch food, exceptional service, and unforgettable entertainment. Learn lessons on community engagement, grassroots marketing, and the importance of customer feedback. R House Wynwood Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick sits down with Erin Wade, best-selling author, chef, and entrepreneur. Erin shares her journey from being an unhappy lawyer to opening Homeroom, a wildly popular mac & cheese restaurant in Oakland, CA. Hear the lessons Erin learned along the way, and specifically how she built a unique restaurant culture, as well as system for dealing with sexual harassment. Tune in for insights that can help any small business thrive, from Erin's new book, "The Mac and Cheese Millionaire.” Erin Wade More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

It takes a lot to start a small business, and often, individuals face many barriers along the way. We deep into a common barrier many entrepreneurs face when jumpstarting their small business: a lack of funds. Through interviewing three individuals who have successfully raised money to launch their businesses, we will answer the following questions: How can I raise money for my small business? What tools are out there to help with my money-raising goals? What challenges might I face while doing so? Listen to the Side Hustle to Small Business podcast on Apple Podcasts or Spotify, or visit: entm.ag/hiscox Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick interviews Josh Reeves, CEO and Co-Founder of Gusto. They discuss Gusto's mission to simplify payroll, benefits, and HR management for small businesses. Josh shares his entrepreneurial journey, the importance of customer feedback, and how Gusto leverages technology to support over 300,000 small businesses. Whether you're a business owner or an aspiring entrepreneur, this episode offers valuable insights on enhancing your business operations and customer engagement. Gusto More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode hear from Tony Gemignani, the mastermind behind Tony’s Pizza Napoletana and several other pizza concepts. Tony shares his journey from a single pizzeria to an expansive empire, including fast-casual spots, and franchises. Discover how Tony maintains exceptional customer service across different concepts using strong systems, communication, and leadership. Reviewer Dominic B. provides valuable insights into the power of review responses, and digital marketing. Tony's Pizza Napoletana More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In ep. 11 of the "Biz Bites" series, we dive into how services businesses can leverage Yelp to attract and convert leads. Discover impactful features to get your business found, from setting up your service area to selecting the right services offered. Learn tips for optimizing your Yelp profile, responding quickly to job requests, and converting a message or job request on any platform into a paying customer. Yelp tools that help a home services business attract qualified leads 4 tips for turning job requests into sales Learn more about your ad choices. Visit megaphone.fm/adchoices

Host Emily Washcovick interviews Amy Jennette, the Integrated Marketing and Product Marketing lead at GoDaddy. Discover how GoDaddy empowers small businesses with digital marketing tools, AI-driven solutions, and SEO strategies. Learn practical tips on building your brand, creating a content calendar, and leveraging customer reviews to enhance your online presence. Whether you're a new entrepreneur or looking to grow your business, this episode offers valuable insights to help you succeed. GoDaddy Resources GoDaddy AI Prompt Library More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In ep. 10 of the “Biz Bites'' series, learn from MICHELIN-starred restaurants on Yelp. Highlighting an article by Kristi Lindahl, Emily discusses how these top-tier restaurants utilize Yelp's free tools to boost visibility and attract customers. From high-quality photos and accurate business hours to leveraging amenities and responding to reviews, the episode offers actionable tips for any business. Tune in to discover how to maximize your Yelp presence and enhance customer engagement. More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In this rerun of a season 2 favorite, hear how Ben and Jenny McAvoy created Insectek, a pest control business that puts communication and customer service at the forefront. Their efforts have curated life long customers like reviewer Rosie P. Insectek turned her stressful pest encounter into a seamless experience. You’ll also hear more from Ben and Jenny about the values that guide their hiring and training processes. Insectek Pest Solutions - Yelp Ads Case Study Insectek Pest Solutions Yelp Page Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In ep. 9 of the “Biz Bites'' series, we talk about online advertising and the options available with Yelp, as well as how to decide if your business should work with a marketing agency. We also cover the available solutions and benefits for marketing agencies that are interested in becoming a part of the Yelp Advertising Partner Program. More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices

In this rerun of a Season 2 favorite, hear from owner Kim Malek on how she expanded her community based ice cream shop to be in markets across the country, all with a local feel. Miami reviewer Diandra shares how Salt & Straw made a splash in FL, and what local collaborations had her excited to visit the business. Also hear great advice for growing and managing a team of employees that reflect your brand and culture, and engage well with customers. Local Business Summit ft. Kim Malek Salt & Straw (Coconut Grove location) More about the episode Theme Music by Ali Schwartz and Meserole Sound Learn more about your ad choices. Visit megaphone.fm/adchoices