Episode 401

#401: Increase Retention with Unreasonable Hospitality

Behind Gym Doors | A Fitness Business Podcast · Mike Arce - Loud Rumor

June 22, 202515m 0s

Audio is streamed directly from the publisher (traffic.libsyn.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.

Original episode page

Show Notes

If your studio is struggling with retention, reviews, referrals, or upgrades, this episode flips the script.

Inspired by an unforgettable act of hospitality, Loud Rumor CEO, Mike Arce, dives into how studios can create standout member experiences that drive lasting loyalty.

You'll hear how one F45 owner built a 700+ five-star review reputation and how Loud Rumor members are using similar strategies to reduce attrition to 2–3%.

From real-world examples to practical ways to reintroduce meaningful touchpoints, this episode is a masterclass in making your studio unforgettable.

This is what marketing looks like when it's rooted in care, not clicks.