Strengthening Nursing Fundamentals to Improve Patient Experience with Sadie Durham, DNP, RN
Becker’s Healthcare - Clinical Leadership Podcast
February 16, 202611m 29s
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Show Notes
In this episode, Sadie Durham, DNP, RN, Chief Nursing Officer at Ascension St. Vincent’s Clay County in Middleburg, Fla., shares how refocusing on bedside shift reporting and hourly rounding led to a 40 point increase in net promoter score. She discusses sustaining frontline accountability, standardizing nursing practices, and why getting back to basics can drive meaningful gains in patient experience.