Ruth Wisniewski: Customer Success Through Clarity and Connection
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Show Notes
Customer Success is changing fast: automation, dashboards, AI… but Ruth Wisniewski believes the real differentiator is clarity with empathy.
As Senior Director of Customer Success at Vehlo, Ruth has led her team through major change—building systems that scale and relationships that last.
Today on Back on T-R-A-C-K, we talk about:
Coaching with compassion while holding accountability
Defining success beyond retention and NPS
Aligning Product, Sales, and CS so customers actually feel the difference
This episode is a must-listen for leaders growing teams through transformation.