Allied Health Business Brilliance

Jenna Moffat is the Co-founder of Clickability, a rating and review website for disability services that is best likened to Trip Advisor. Needless to say Jenna has a passion for social change which saw her starting her career as a carer and then social worker. Jenna was drawn to working with people with disability however quickly became frustrated by the lack of consumer-focused information and accountability available to help people navigate systems. She’s taken her social work principles and applied this to her new entrepreneurial role supporting the development of savvy consumers and working with service providers on this grass-roots, community driven organization, providing peer-driven information to subscribers. So impressive is the work that she and co-founder and director Aviva Beecher Kelk are doing, they are already being recognized and awarded for it! That’s not all we talk about, we also get into: The importance of informed choice and transparency in the disability sector The response from services providers to a service like Clickability and how they aim to work with service providers not against them The empowering response from participants, excited to have somewhere to speak about their services and know that services are likely to improve as a result Being the new kids on the block – after the site piloted for 9 months their official Victorian launch was only in January 2016 Challenging the culture of ‘fear’ about speaking up about services in a public forum. The NDIS, of course gets an honourable mention The NSW launch of Clickability and what they would like service providers to do to make sure their listings are correct The incredible team at Clickability and why their organisational culture in unique The creative ways they communicate being a remote team The end user, accessibility and their priorities when building the platform Richard Branson – you’ll have to listen to find out how he fits in And so much more! See omnystudio.com/listener for privacy information.

Spectrum Speech Pathology runs two very busy sites in Melbourne. The large part time team is clinically mentored and supported, the small number of full timers have balanced week of clinical, admin and business development activities to prevent burn out. Their staff retention is exceptional. Christine Kendall and Gloria Staios have seen the private practice and disability landscape change significantly during their twenty years as co-founders of Spectrum Speech Pathology. During the chat Christine and Gloria energetically share their business journey, their passion for doing what they do well and their commitment to their staff. In this episode, we also discuss: What Gloria and Christine have learned about recruitment, supporting staff, customer service and team training The value of uninterrupted thinking time - I spoke to the dynamic duo while on a four day business planning retreat Tips for how to work with referrers The NDIS game Changer and keeping an open mind Their roles on the steering committee for the Autism Teaching Institute Their regular speaking gigs such as small group mentoring programs, lectures and large workshops And so much more, there is something for everyone! See omnystudio.com/listener for privacy information.

Emma Price is the founding CEO of Source Kids, has a background in marketing and now leads a business team of 4. Source Kids, issues a phenomenal FREE magazine that links parents who have a child with a disability with product and service providers. This hugely successful publication now has a typical online reach of 240,000 people per month. The magazines are stunning. The content, images and adverts are bright, vibrant, professional and interesting. I am a huge fan and look forward to my bimonthly copy in the mail. Source Kids have big plans for the next twelve months, several of which are still top secret. What we can expect is more fantastic magazines, more video and a growing online presence. Stay tuned folks. In this episode, we touch on: •The difficulties that parents face when looking for disability service providers •How Source Kids is bridging the gap for families •Emma shares about her family and navigating Angel man’s syndrome with her daughter • The role of health professionals •Dr Google gets a mention •The challenges of finding writers, sponsors and distribution partners during the first year has paid off. •And so much more!See omnystudio.com/listener for privacy information.

Tahnee is an occupational therapist and the owner of Sydney’s Hopalong Occupational Therapy for Children. She has extensive private practice experience and has been the owner of Hopalong for ten years. Her two clinics sound wonderful and her team also provide community services. It takes a team to raise a business, Tahnee has a strong admin and business team and readily delegates to their fields of expertise. Her typical day includes a maximum of 3 clients, clinical supervision and marketing activities. In addition to this Hopalong Occupational Therapy for Children is an award-winning business. They apply for local business awards and win them, including Business of the year and Business Person of the year.  You are sure to get as much from this episode as I did, here’s more of what we talk about: Hopalong Occupational Therapy for Children’s business journey to 2 clinics The challenges of operating a private practice for over 10 years Having an expert team and delegating according to strengths Facebook and the need for an editorial mission Applying business awards and winning them, including Business of the year and Business Person of the year What the 8 week Bounce Back for Kids Program is How she self-trained as a business manager Business software to swear by The year ahead and so much more! See omnystudio.com/listener for privacy information.

Cate Schreck is founding owner of Lightbulb Training Solutions a fabulous business that provides customer service training that educates and motivates. Cate is also the author of ‘The A-Z of Service Excellence, the essential guide to becoming a customer service professional’.  Her book is a must read for all business owners who have team providing direct client services, it is clear, motivating and practical.  Cate has worked in disability services and been a small business owner for many years. She understands the world of the private practitioner and has delivered content to Cathy’s tribe for years. They know each other well, they like a chat and a wine.   Here is what they get into on this episode of Private Practice Secrets: The Lightbulb Training business journey A bit about Cate’s book, The A-Z of Service Excellence, the essential guide to becoming a customer service professional Her work in disability services and the private practice sector What it’s like being a small business owner Soft skills and hard skill and what they mean for your business How behavioural profiling such the DISC and the benefits for your business Service excellence tips and tricks for the disability sector Work / Life balance and so much more! See omnystudio.com/listener for privacy information.

Dino Mennillo is the co-owner of OT for Children, a large well-established private practice in Adelaide. Dino describes the early days of his business, the horrendous hours, not being quite available for family and fun and how he turned it all around. Dino shares all, including how he spent 12 months systematising every aspect of his business so he and his family could take a three month holiday without his practice missing a beat. OT for Children have a large admin and clinical team, the senior management team are organised, proactive and accountable. Dino’s passion, energy and commitment flavour this conversation. We also talk about: Clinical excellence and innovation in private practice Service delivery, customer service and the challenges involved The importance of investment in self Team and business growth NDIS and the impact on his business – being in Adelaide we went into depth on this one Insights into management of teams See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.