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Special round table edition: Barclay Rae and Sanjeev NC discuss why we shouldn't fear bots at work
Season 1 · Episode 29

Special round table edition: Barclay Rae and Sanjeev NC discuss why we shouldn't fear bots at work

AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders

July 26, 202032m 49s

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Show Notes

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Barclay Rae, co-author of the ITIL v4 guides and ITSM consultant, and Sanjeev NC, AI enthusiast and former Product Marketing lead at Freshworks, join host Dan Turchin to discuss where AI is helping organizations and why fears of job elimination are unfounded.

Listen and learn...

  • Why "artificial" is a better description of today's AI technology than "intelligent"
  • How AI is helping reduce training time for help desk agents
  • Key metrics you should be using to make sure your AI project is successful
  • The skills you need to lead your organization's first AI project
  • What gamification has in common with AI


Topics

ITILITSMleadershipAIartificial intelligenceDevOpsCIO
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