AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders

Send us Fan MailGreg Poirier understands what it’s like to carry the pager. He started as a systems engineer and has since spent a career developing products that help systems engineers sleep at night. In this episode, Greg explains the past, present, and future of IT operations. He also shares techniques for surviving the quarantine as a geek and an artist.Hear from the master… What is observability and why is it more important during the pandemic? What do great product teams do better than everyone else? Will we ever achieve NoOps? Is that even the right vision? Pets? Cattle? Discuss. Is monitoring dead?

Send us Fan MailBrent Knipfer started from humble beginnings having taken an oath of poverty in the Peace Corps. He's now one of the leading authorities in the IT community on the topic of designing AI-first, data-driven strategies.Listen and learn...Why the secret to great AI is having great humans first clean your dataHow to optimize your CMDB for AIWhy service agents that accept recommendations from AI have the lowest MTTRWhy Brent's mantra is "leap to the future"How Brent has made it through the quarantine... including a preview of outrageous outfits he's been designing for his debut on the runway post-COVID

Send us Fan MailBarclay Rae, co-author of the ITIL v4 guides and ITSM consultant, and Sanjeev NC, AI enthusiast and former Product Marketing lead at Freshworks, join host Dan Turchin to discuss where AI is helping organizations and why fears of job elimination are unfounded.Listen and learn...Why "artificial" is a better description of today's AI technology than "intelligent"How AI is helping reduce training time for help desk agentsKey metrics you should be using to make sure your AI project is successfulThe skills you need to lead your organization's first AI projectWhat gamification has in common with AI

Send us Fan MailDeborah Hanus, Sparrow founder and CEO, joins Dan Turchin to discuss how improving the complicated maternity, paternity, and medical leave process makes life better for employees. Deborah shares her vision for the company, why the problem exists, and what it was like raising two rounds of funding as a solo founder.Listen and learn:What inspired Deborah to start SparrowWhy leave policies are so complicated and how COVID-19 has made the situation worseHow leave policies create gender bias and how Deborah recommends companies fix the problemWhy leave is tightly connected to job satisfaction and quality of lifeThe world Deborah hopes exists when Sparrow is wildly successful

Send us Fan MailTiernan Ray has published articles in every major tech and business publication over his 25-year career. This week, he joined Dan Turchin on the podcast to discuss what it means to practice responsible journalism at a time when audiences and advertisers are fickle and we're contending with a pandemic, social unrest, political turmoil, and backlash against social media for promoting hate.Listen and learn...Why journalistic integrity matters even as fact-checking departments at organizations like Barron's are being eliminated.How the pandemic has created opportunities to tell stories about scientific topics that weren't previously exposed to mainstream audiences.Why it's important for writers to not allow their social media brands to influence their presentation of facts.How leaders like former Cisco CEO John Chambers, Applied Materials CEO Gary Dickerson, and Five9 CEO Rowan Trollope are managing company culture as "serendipitous moments for collaboration" go away.Follow Tiernan on Twitter.

Send us Fan MailThis week, we discuss the future of smart homes with Alex Capecelatro, CEO of Josh.ai. Working from home has made smart home assistants business essential. They save us time researching, play mood-appropriate music, and help us meditate when quarantine life has an off day. Alex and Josh.ai are navigating the new world of work like all of us. But unlike most of us, they’re doing it while being scrutinized for collecting personal data, trying to maintain international supply chains, and competing with pandemic stalwarts Amazon and Google. Listen and learn why Josh.ai just had its best quarter ever and raised a new round of funding. Hear how Alex is creating a culture well-suited for growth in uncertain times. Topics discussed… What is the future of the smart home? How is Josh.ai addressing the problem of data privacy? Why did his team develop a “Snapchat” feature? What is Alex’s leadership style and how has it changed as the company has grown? What would Alex do differently if he started over today? How was Alex able to close a round of funding in the middle of a pandemic? What is it like being David slinging stones at Goliaths Amazon and Google?

Send us Fan MailKenn So is on the investment team at Shasta Ventures, one of the most respected enterprise software investors in Silicon Valley. He evaluates AI-first companies every day and has a few opinions about what's working and how to get your AI company funded.On this week's episode, Ken shares his perspective on venture capital, AI, and what the best pitches have in common.Listen and learn... How the best SaaS companies are evolving their operating plans in lean times.Why AI explainability matters. What is AI bias and what are innovative companies doing to address it.Why it's ok that AI innovation is slowing down while AI accountability is catching up.The biggest mistakes entrepreneurs make when managing in a crisis.How diversity in the VC community directly impacts innovation.The pitch that made Kenn say "wow!"What Kenn learned backpacking around the U.S. before starting his venture career.

Send us Fan MailBill Davidow is an icon in the venture capital world having made his first $5,000 venture investment in the 1960s before starting Mohr Davidow in 1985. This week’s episode of AI and the Future of Work is a fascinating discussion with Bill about his new book "The Autonomous Revolution: Reclaiming the Lives We’ve Sold to Machines”. This is a rare opportunity to learn secrets from one of the greats who helped launch the 8086 chip at Intel before planting the seeds that became today's venture capital industry.Bill on how today's autonomous revolution relates to the previous agricultural and industrial revolutions: "If we could figure out a way to adjust in an era of scarcity we should be able to adjust in an era of abundance." Listen and learn…What Silicon Valley was like in the 80s and how it has changed. The future of labor and why we’re measuring productivity the wrong way. What Bill means when he says we’ve locked ourselves in algorithmic prisons. How Bill proposes we mitigate the impact of AI bias. What are the attributes of the best entrepreneurs Bill has coached. This is a special one. Enjoy!

Send us Fan MailOn this week’s podcast, we interview Shannon Burns, internal developer tools manager from Slack. Shannon’s been adjusting to a new style of management during the quarantine. Let’s just say the pace hasn’t slowed down for her and her team but she’s adapted her leadership style to help everyone stay productive while also acknowledging how the pandemic has affected them personally.Listen and learn...What makes Slack’s culture unique that might surprise you.Why a manager's new role is helping team members work less hard… and how Shannon does that.How Shannon’s team gathers requirements in lieu of traditional whiteboard sessions with developers.Shannon’s favorite Slack features (that you’re probably not using).How Shannon has been hobbying her way through the quarantine to stay sane.

Send us Fan MailHow AI and Humans Will Work Together to Build a More Human Future of WorkIn this turnaround format, Leeza McKeown and Dan King interview Dan Turchin! Hear...-- Dan's backstory - starting PeopleReign.io to help augment the human experience. (What are his goals?)-- The benefits of AI for a frontline call center agent. (Timely.... 600% increase in need for employee IT support for home workers.)-- How to think about optimizing your "digital labor" resources. (There is a class for business leaders who want to master this.)-- What is the first question Dan asks in each virtual meeting & who does he look up to as leaders in the time of COVID-19.-- Why "building back better" is a realistic goal, because we were built for this.

Send us Fan MailWe enjoyed our discussion with Charlene Li, analyst and best-selling author of The Disruption Mindset, so much last December that we invited her back to discuss the impact of the pandemic on leaders, culture, and the evolving nature of work. Charlene's advice for disruptors is more relevant than ever.Charlene's advice to leaders who have themselves been disrupted: "Now is the time to be a better leader. Take this opportunity to get to know the whole person - where they live, their families, their hobbies. These intimate work interactions allow us to be more empathetic."Listen and learn… How Charlene has made use of time spent not traveling and speaking at live eventsWhat's the single most important skill for managers leading in periods of uncertainty The new definition of work. Hint: it’s no longer defined by physical space.

Send us Fan MailIn this week’s episode of AI and the Future of Work, Slack Senior Vice President of Engineering Allan Leinwand shares how he’s leading his teams through the pandemic and what it means within Slack when CEO Stewart Butterfield says “we were made for this.” Allan helped develop, launch, and manage some of the most-loved technology products in history including Cisco’s routing products, Zynga’s social gaming backend, ServiceNow’s platform, and of course Slack. Listen and learn…What it’s like to develop the app that quite literally makes it possible to WFH.What teams that build iconic products do differently than others.What technology trend will define the next decade like cloud and AI have defined the past decade.How Allan defines his success as a leader.What leaders need to do now to keep employees productive and create cultures that are stronger on the other side of COVID-19.

Send us Fan MailOn this week’s episode of AI and the Future of Work, we discuss the future of post-pandemic consumer behavior and AI in retail with Breinify CEO Diane Keng. Breinify develops a predictive personalization engine used by brands like BevMo! to understand how we buy and optimize the buying experience. She’s building a great culture and learning fast as a first-time founder and CEO. Listen and learn… How Diane thinks about company culture and how she keeps her team motivated in the face of uncertainty. How AI is delivering a better consumer experience and how to use data to predict behavior without violating consumer privacy. How Breinify uses data signals to identify “moments that matter”. Diane’s superpower and her advice for the next generation of female founders.

Send us Fan MailIn this week’s episode of AI and the Future of Work, Dan Turchin discusses Silicon Valley culture pre and post pandemic, SaaS metrics, and the mistakes that get CEOs fired with Dave Kellogg, Silicon Valley luminary, investor, advisor, and CEO. Listen and learn...What’s the single most important metric for venture-backed SaaS companies… and why you’re probably calculating it wrong. What makes a great high-tech culture and why Dave is particularly proud of one slide that summarizes his philosophy on building successful teams.Why most CEOs fail because of one specific way they mis-manage board expectations.Dave’s biggest regret and how he has learned to overcome it as a leader.Dave's excellent blog: https://kellblog.com/Twitter: @kellblog

Send us Fan MailIn recent weeks, we’ve been discussing what leaders do in a crisis. This week, we share an update from a discussion last November with Tess Posner, CEO of AI4ALL. In the past six weeks, AI4ALL has…Released a new Open Learning course about AI and COVID-19 for students and educators. Published a sentiment analysis and NLP curriculum. Made more than 65 hours of AI curricula and teaching guides available for free at olp.ai-4-all.org.Transitioned many 2020 high school summer internships online. Shifted its entire team to fully remote work.Tess is a force of nature. We need more leaders like her who see opportunities in the crisis not to help themselves but to help others first. In Tess’ case, she’s on a mission to bring AI education to high school students around the world. In this episode, listen and learn...What's the future of AI education for high school students?How can we mitigate the impact of AI bias in hiring?How high school students are solving real world problems with AI.How a natural disaster inspired Tess to launch her career in AI education.

Send us Fan MailIn this week’s episode of AI and the future of work, we discuss enterprise bots and natural language processing with Socrates.ai CEO Randy Womack. Randy is a 30-year Silicon Valley enterprise software veteran who has built successful teams and products at amazing organizations like SuccessFactors (now SAP) and Castlight Health. Listen and learn... What is an employee experience platform and how do great companies think about employee experiences? Why was Randy an early advocate for remote work and why do distributed teams outperform others? Hint: it’s not what you think. What do tattoos and blue hair have to do with company culture and what are the attributes of the best company cultures? Why is Marc Andreessen right about the need to build… as long as we don’t build keyboards. Thanks to Brian Ascher from Venrock for the introduction to Randy.

Send us Fan MailThis week, we discuss the human toll of the pandemic on day 35 of the shelter in place order. We also discuss what life on the other side will be like. We're learning from organizations like TaskRabbit whose CEO Stacy Brown-Philpot shares her organization's journey with Bob Safian on Reid Hoffman's Masters of Scale. We're re-publishing an episode that originally aired last August with former ServiceNow Vice President and next level leader Craig Pratt. In it, Craig discusses...Lessons for leaders looking to make an impact in or outside careers in technologyWhy empathy and intuition are timeless skills that transcend technology and will never be replaced by AIWhat inspired his career in technology from humble beginnings as a golf caddyFear is subsiding. Hope is returning. We're strong. We're resilient.Enjoy!Links referenced in this week's episode:https://mastersofscale.com/stacy-brown-philpot-keep-humans-in-the-equation-masters-of-scale-podcast/https://podcasts.apple.com/ne/podcast/next-level-leader/id1461652719

Send us Fan MailThis week, you’re stuck with my voice sharing my thoughts on the situation. We'll get back to interviews about AI next week.It’s a confusing time for all of us. There’s no way to comprehend the magnitude of what is happening right now.In this podcast, I discuss...What's ahead for company culture as second curve effects hit the workplace.Why organizations are more like organisms than machines.How strong organizations are growing stronger using new technology to embrace what makes them unique.Please react with your own thoughts and coping mechanisms. We're all in this together.Enjoy!

Send us Fan MailThis week, we’re sharing a conversation I recorded a few weeks back with Shane Carlson and Laura Araujo on their Techno Biotic podcast. It was before the pandemic so, shockingly, we didn’t share work from home tips and there was no discussion about toilet paper hoarding. Shane and Laura geek out weekly about the intersection of post-humanism, technology, and culture. In this discussion, we cover:What it means to be human... augmented by machines.What human skills transcend technology... and which will be less valued in the future.What can employees do now to embrace technology change... instead of fear it.What is the actual state of AI... and where is it headed.Hope you enjoy!

Send us Fan MailWe’re joined by Barclay Rae on this week’s episode of AI and the Future of Work. Barclay has consistently been named one of the top 20 influencers in IT Service Management. He’s an accomplished speaker, consultant, and author having recently contributed to the ITIL 4 content library. Barclay joined us to discuss the impact of the pandemic on service management and what leaders should know about the future of work. In this episode, hear Barclay discuss… How remote work is forever changing company culture. Why the best technology leaders are really the best people leaders. Why IT must stop “shouting from the basement” to be perceived as leaders. The common traits of the most effective (and dysfunctional) organizations. What’s new in ITIL 4 and why the concept of sustainability is critical for organizations interested in delivering better employee experiences.

Send us Fan MailThis week, we're re-sharing an episode that originally aired August 2019 because it's more timely than ever. In it, Jordan Husney, founder and CEO of remote work pioneer Parabol talks about the future of work in remote teams.Listen and learn... About Jordan's entrepreneurial journeyWhy he started ParabolHow to hold distributed teams accountableWhy cultures that support remote workers attract and retain better talenthttps://www.linkedin.com/in/jrhusney/https://www.parabol.co/

Send us Fan MailAsh Rust, startup entrepreneur and pre-seed investor, discusses what he looks for in founding teams, why the best founders succeed, how he evaluates companies, and what opportunities he’d fund if he saw the right pitch. Listen and learn... The three common attributes of the best startup CEOs What Ash looks for when coaching entrepreneurs The best pitches Ash has heard recently… and a few bizarre ones “The one that got away” Ash missed Ash’s advice for a younger version of himself Learn more about the amazing companies Ash discussed at Sterling Road.

Send us Fan MailReza Nazeman, serial CIO from Microsoft and McKinsey and current CIO of SAP Concur, discusses the evolving role of IT in the era of automation and why thinking business first is how he adds value as a technology leader.Tune in to learn...How Reza got his start in Germany and earned his way into roles of increasing responsibilityWhat are the attributes of a great culture and what McKinsey and Microsoft get right (and wrong)Reza's philosophy on hiring and grooming leadersWhat skills will never be replaced by AIWhat "CIO" really stands for

Send us Fan MailCharlene Li is a 20-year analyst and researcher who has written six best-selling books. A well-known consultant, acclaimed social media and technology expert, and the author of the recent book "The Disruption Mindset", Charlene is a serial disruptor who has helped millions of entrepreneurs and intrapreneurs.In this AI and the Future of Work podcast, Dan Turchin interviews Charlene Li. She discusses how disruptive leaders are needed everywhere. Charlene shares how a small university like Southern New Hampshire grew from just 3,000 students to the #1 online educational institution. Their approach...let us rethink what it means to have a degree. Charlene explains why we're in a disruptive time. She shows us how to make sense of it all and teaches us how to believe the impossible.Key questions Charlene encourages listeners to ask:1) Do you know your future customer?2) Do you know what will have to change to go after that customer?3) How can we create disruptive leaders in all industries? 4) Does disruption create growth or growth create disruption?5) Isn't innovation disruptive by design? To learn more about Astound, visit: https://astound.ai/To learn more about Charlene Li, visit: https://twitter.com/charleneli and https://charleneli.com/

Send us Fan MailPassion? Excitement? Driven? These are all qualities of this dynamic CEO. Tess Posner is changing the world with her positive attitude and her great approach to problem solving in issues of all things related to AI and Education. In this AI and the Future of Work podcast, Dan Turchin interviews Tess Posner, CEO of A.I. 4 All. She discusses how to mitigate AI bias and hiring best practices and how AI will impact women and youth. She also talks about what she would tell her younger self. Tess has an eye in gaining Data Literacy for all through her successful summer camp programs that are helping youth learn about AI. Today, students in middle and high school are benefiting their communities through their knowledge of AI through her program efforts.Challenges for AI and Education, IT Leaders, and Youth:1) How can AI help students start AI Clubs at school or via Hack a Thons?2) How can knowledge and data literacy lead us to understand what businesses need in regards to hiring practices?3) How can we provide teachers with curriculum that empowers them to teach their students about AI?4) Is AI the driver of the Fourth Industrial Revolution?5.) How AI solves a problem for Global DiversityTo learn more about Astound, visit: https://astound.ai/To learn more about A.I. 4 All, visit: http://ai-4-all.org/

Send us Fan MailWhat causes a Start-Up to stumble? Is your company becoming culturally lazy? Learn some helpful entrepreneurial tips and find out what data exhaust means on the latest podcast session on AI and the Future of Work with Dan Turchin.Bob Moore is the CEO of CrossBeam. They help companies bring data together and create a third party environment so that data doesn't just cross over to another company but rather is kept separate. In this episode, Bob shares the key to keeping info out while understanding there is a fear to share data. He also addresses how to find the key things that matter in a partnership. Listen and learn from one of the best in the business!

Send us Fan MailJulie addresses how knowledge and the customer economy are driving a rapid change in business. In addition she discusses how to not focus only on product but instead to look at data to define our customer-driven innovation. Julie believes there's a balance between people, process and tools. Is traditional service management relevant? Julie answers these questions and more."We must see the need for what our customers want. Automation IS what the customers want! They have a palate for it. The companies that see this are winning!" - Julie Mohr Challenges for CIO's and IT Leaders Addressed in this Podcast:1) How can Automation help companies use data to drive revenues? 2) How can knowledge and data lead us to understand what customers want?3) How can we get better at making agile models to support service management?To learn more about Astound, visit: https://astound.ai/For more information on AI expert Julie Mohr, visit her website.

Send us Fan MailWill people lose their enthusiasm to a machine that writes as a person? Will AI impact economists, investors and journalists? Tiernan Ray, business, technology and finance writer and editor talks about AI theories and how they will impact everyone around us including the role of a journalist.In this podcast episode, he breaks down Moore's Law, AI and the demise of Journalism, or as he asks, "can AI summarize an author's work?" These questions and more will be covered in this episode of AI and the Future of work! Tiernan also talks about what he would tell his younger self.Challenges for CIO's, IT Leaders and Journalists added in this Podcast:1) How can AI help authors go through "The Process" of an idea, words on paper, to something actually published? 2) How can knowledge and data lead us to understand what customers want?3) How can we get better at knowing, who is a "Noise Trader" verses who is a "Rational Investor"? 4) How has Deep Learning developed over decades? And how does it materialize in the market? To learn more about Astound, visit: https://astound.ai/For more information on Tiernan Ray, visit his LinkedIn page.

Send us Fan MailDoug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service management must now be truly end-to-end and how AI is needed to address the needs of our customers and improve business benefits. The role of the IT leader is changing with service delivery expectations but how can AI drive accuracy and speed for the customers that IT is being asked to support in organizations? Doug and Dan talk about how a virtual agent has the ability to free up highly technical resources so that they can do more innovative work as opposed to repeat mundane tasks. This helps to reduce downtime for employees while also improving the overall service experience.Challenges for CIO's and IT Leaders Addressed in this Podcast:1) How to reduce your call volume and reduce your mean time to resolution (MTTR)?2) When is it appropriate to use a virtual agent?3) How can IT leaders be faster and more accurate in their service delivery work?4) How can a virtual agent help a CIO with digital transformation strategies?To learn more about Astound, visit: https://astound.ai/To learn more about Doug Tedder visit Tedder Consulting.

Send us Fan MailFruition Partners founder Marc Talluto joins the podcast to share his invaluable experience and advice around entrepreneurship, leadership and service management. Marc began his career in consulting at both Accenture and Deloitte and eventually broke away to start Fruition which specializes in ITSM and Cloud Service Management, specifically ServiceNow, as a Value Added Re-seller (VAR). As founder and CEO, Marc was instrumental in building Fruition's partnership network and its culture, leading to the sale of the firm in 2015. Challenges for CIO's and IT Leaders Addressed in this Podcast:1) Building a successful culture within your organization that is unique to you. 2) How to find pockets of opportunity within service management and beyond.3) Shifts in the ITSM space and what you can do to be on the front lines of that change.To learn more about Astound, visit: https://astound.ai/

Send us Fan MailJordan Husney is the founder and CEO of Parabol, a meeting software product for agile teams, particularly those distributed around the world. Jordan shares his insights with host Dan Turchin around the difference between teams & interest groups, key rules of engagement for productive meetings, and his thoughts on what the future of work will look like for employees & knowledge workers around the globe. He also shares a fascinating perspective on how his experience as a start-up founder has allowed him to see a different side of America. Challenges for CIO's and IT Leaders Addressed in this Podcast:1. How do you make meetings more engaging and productive?2. How to deal with the office narcissist?3. What's the difference between a team and an interest group? And, why should you care?4. What are effective rules of engagement to actually make meetings useful?To learn more about Parabol, visit: https://www.parabol.co/To learn more about Astound, visit: https://astound.ai/

Send us Fan MailMark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it's role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.Challenges for CIO's and IT Leaders Addressed in this Podcast:1. How do you manage a variety of generational groups within an IT organization?2. How are millennials driving change in the workplace? How do you prepare for future changes?3. What role will automation play moving forward?4. What does it take to be a successful leader in IT?For more information on Mark’s book Truth from the Trenches, visit:https://www.okta.com/truth-from-the-trenches/For more information on Astound visit: https://astound.ai/

Send us Fan MailWelcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin, Co-founder and Chief Product Officer of Astound. The following conversation features ServiceNow's World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he's learned along the way. Learn more about Astound at https://astound.ai/

Send us Fan MailIT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry. Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:1) How should a support manager screen for cultural fit in hiring?2) What can you do to keep support agents engaged?3) How do you give the support team more visibility within the organization?4) What are the best metrics for measuring the value of technology for internal customers?To learn more about Astound, visit: https://astound.ai/

Send us Fan MailBenjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO's involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives. Challenges for CIO's and IT Leaders Addressed in this Podcast:1. Successful AI and machine learning use cases in the enterprise.2. Responsible compliance and stewardship of data.3. The future of big data and analytics.To learn more about Astound, visit: https://astound.ai/

Send us Fan MailBrent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center. Challenges for CIO's and IT Leaders Addressed in this Podcast:1. How can AI enhance my ITSM solution?2. How can AI improve employee satisfaction?3. What are Astound's AI features, and what value do they bring?4. How is AI changing ITSM?To learn more about Astound, visit: https://astound.ai/