A Well-Designed Business® | Interior Design Business Podcast

Welcome to A Well-Designed Business, it’s Power Talk Friday! Today, Reena Philpot joins us to share her love of sales - and you’ll never guess what she’s selling! Reena (pronounced “Re-Nay”) and her husband own Precision Duplicating Solutions, and for 18 years, Reena’s helped build a successful business selling...copiers. That’s right folks - she sells pricey copy machines - and she loves it! It doesn’t matter what you’re selling, because sales is sales, and Reena’s techniques can absolutely be applied to the design business. Listen in to learn what sales tactics Reena has used to build her business, and how you can apply them to your own business to bring in those dollar bills! Daily Reena manages the sales side of the business and part of the admin duties. She started her career as a telemarketer/appointment setter 26 years ago. She quickly transitioned to outside sales and vowed it was so awesome she would learn how to become successful. When her boys had grown into young men and needed her less, Reena started joining some masterminds and groups of ladies with amazing businesses. Through that process, she learned she had something to offer them to help them grow their businesses. While Reena has had the advantages of learning sales and a process and then starting a business, not everyone has had the same opportunity. Reena began using her background in high-ticket competitive sales and experience as a business owner to help other entrepreneurs and teams increase their customer base and sales revenue. Reena Philpot Sales Coaching began last year, and now she offers strategy sessions, workshops, and VIP days to those who want results. Show Highlights: You must first know your value, then you must be able to convey that value to your client. Reena discusses her techniques on proposals and contracts. When assessing their needs, t’s important to repeat back to the client what you are hearing them say. Repeating their words back to them both clears up any misunderstanding and makes the client feel heard. Ask the client if your assessment is corrent. When they say yes, then you can give them a simple solution to their problem. Save the little details for the contract. By this time, you have already worked out the details. You will bring the details as backup just in case your client is interested in that leveal of knowledge. Using these tactics, it’s simply a conversation between two people about a problem they have and the solution you can give them. There is nothing needy or manipulative about it. While the client is absorbing the proposal, give them a moment then ask, “What do you think? Is that what you were thinking? If the client doesn’t seem happy with the proposal, ask, “How do you feel about that?” then stay silent and wait for them to speak. Find out what’s important to your client. If you give them the opportunity, they’ll tell you exactly how to sell to them. Reena shares how she has hand-picked 90% of her customers. Reena describes her brilliantly unique sales pipeline. Connect with Reena! Reena’s Website FREE! How to Develop Questions to Improve Closing Reena Philpot Sales Coaching - Facebook Reena Philpot Sales Coaching - Instagram Reena Philpot Sales Coaching - LinkedIn Links : Carol’s Virtual Summit LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Get the Goodies! - For checklists, resources, and extra goodies! To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Set Up a Virtual Appointment with Your Local Sales Representative: Kravet

Welcome to A Well-Designed Business! LuAnn’s guest today is Debbie Mathews of Debbie Mathews Antiques and Designs, LLC, and Debbie will be walking us through easily implementable, effective systems to take care of all those tiny details so that we have the time to focus on the big things in our business. Debbie revamped her growing business to ensure she and her team are less stressed while consistently providing their clients with an A+ experience. Be sure to listen and see if some of her ideas will help you be more productive and less stressed, too! Based in Nashville, Tennessee, Debbie Mathews Antiques and Designs, LLC is a full-service interior design firm that specializes in high-end residential projects. From new construction to simple refreshes, their goal is to realize each room’s greatest potential. With a keen focus to detail, their team works collaboratively with clients to navigate through the many decisions involved with high-quality, custom design work. Clients repeatedly tell them that their diverse experience, infectious energy, and unparalleled service make the process efficient and enjoyable. Debbie’s passion for beautiful things, paired with her love of antiques and timeless architecture, gives each of their interiors a sense of history and purpose. She is uniquely recognized for her hallmark design aesthetic of anchoring a room with timeless antiques and layering in more contemporary furniture and accessories. Her 30+ years of experience buying and selling fine antiques has proven to be a design distinction often unmatched. Because of this dedication to timeless and classic elements of design, her projects always reflect charm, warmth, and curated beauty. Debbie Mathews Antiques and Designs, LLC welcomes the opportunity to showcase their mantra to you: Timeless. Collected. Beautiful. Show Highlights: “As my business grows, it does not mean that my plate gets larger.” Growing pains forced Debbie to take a look at what was on her plate, and what could be delegated. The biggest gift Debbie ever gave herself was when she outsourced her bookkeeping and accounting services. Debbie discusses the project management software that she has implemented to streamline her work. After 30 years of being in business, Debbie starts tracking her metrics. Being proactive rather than reactive has been Debbie’s focus over the last year. Debbie learned from reading LuAnn’s books, The Making of A Well - Designed Business: Turn Inspiration into Action and A Well-Designed Business - The Power Talk Friday Experts, plus the classic The E-Myth. “The Daily Checklist” is something Debbie and her team members use each day and it gives them all confidence that the office administration can get done if Debbie needs to be away from work. What is covered in their weekly and monthly meetings. Debbie is a new member of EO - The Entrepreneur Organization, and she shares how impactful it has been for her. How to set a really good rhythm to the week, set expectations with the team, and let everyone consistently plan by time-blocking. Client meetings involve a designer that takes minutes for a comprehensive summary of the entire visit, which are later turned over to the client for confirmation that everyone is on the same page. You only have one chance to make a good first impression on a client, and these steps that Debbie has implemented has given her confidence that she will. Connect with Debbie! Debbie’s Website Debbie’s Instagram Debbie’s Facebook Debbie’s Pinterest Debbie’s Email Links : LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Investment: $2195 Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Investment: $2195 Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio: A Well Designed Business

Welcome to A Well-Designed Business, it’s Power Talk Friday! LuAnn welcomes Kimberly Merlitti, the Virtual CFO, back to the show. Kimberly also happens to be one of the co-authors for our third book, A Well-Designed Business, Power Talk Experts Volume 2, which is coming out in November. On today’s show, Kimberly is sharing with us the importance of preparing an estimate for your job before you sign a contract. If there’s one thing Kimberly knows, it’s numbers! And she is going to walk you through not only WHY preparing an estimate at the very beginning is important, but also how to do this the right way, how to stay on track, and how to rely on data, so that you’re not playing a guessing game and risking losing money in your business. Because at the end of the day, you are not just a designer, you’re an entrepreneur, right? Kimberly Merlitti owns KMM Consulting based out of Washington, D.C. She has 20 years of experience working in accounting for companies such as Swinerton Builders, WRNS Studio, and Martin Group. She has her Masters in Accounting from Golden Gate University. Located in Washington D.C. Kimberly’s clientele includes a diverse group of service-based companies, with the main focus on small interior design, construction, and architectural firms. The goal of her firm is to make the businesses she works for as profitable as they can be by educating them on accounting, cash flow management, tax deductions, project reporting, and business management. Show Highlights: Kimberly sums up WHY you need to learn how to estimate. Kimberly has a streamlined process when it comes to teaching others how to estimate. Tracking your time and taking really good notes is imperative, not only for interior designers but for architects and contractors, as well. What to do if the job is outside of the original scope. Respect a client’s time and money, and they will be thankful for it. Although Kimberly can be hired to teach how to estimate, she explains the way that you can also teach yourself using these four categories: Design fee Purchasing fee Installation fee Indoor & Outdoor furniture fee Tracking your time is one of the biggest factors in your profitability. Have cross-checks in place. Confidence is in the knowledge and execution of the process and makes fielding clients’ questions more systematic. If you’re new in the business, here’s Kimberly’s advice! The data drives your whole company. You’re not just a designer, you’re an entrepreneur. FREE From Kimberly: 7 Tips for Estimating BEFORE the Contract (Without Just Guessing!) - get yours HERE! Connect with Kimberly! Kimberly’s Website Kimberly’s Facebook Kimberly’s LinkedIn Kimberly’s Email Links : FREE From Kimberly: 7 Tips for Estimating BEFORE the Contract (Without Just Guessing!) Available in Get the Goodies! - For checklists, resources, and extra goodies! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Investment: $2195 Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Investment: $2195 Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: When your client wants the finest in luxury appliances for their kitchen. Are You Set Up with Monogram's Design Partner Trade Program? FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! Mydoma Studio: A Well Designed Business Other shows mentioned to link: #361 Power Talk Friday: Kimberly Merlitti: Does Your Interior Design Business Need a CFO? #442 Power Talk Friday: Kimberly Merlitti: Do You Know Your Cash on Hand Number? #384 Sarah Magness: Practical Strategies for Talking Budgets

Welcome to A Well-Designed Business! LuAnn welcomes Nicole White, CEO and Principal Designer of Nicole White Designs Interiors, back to the show. When they last visited, Nicole shared details about her client questionnaire, how she gets press, and the confidence she now has as a designer. On today’s Black Lives Matter episode, you’ll hear about Nicole’s business and personal life, viewed specifically through the filter of being black. As a trained journalist and Jamaican immigrant, Nicole has a unique perspective on what we can do to effect lasting change. We hope you join us! Nicole White is the CEO and Principal Designer of Nicole White Designs Interiors, a full-service boutique interior design firm, based in Sunrise, Florida. Nicole, known for her renovation prowess, has been featured in various local, national, and international publications including - HGTV, House Beautiful, Better Homes, and Gardens magazines; Ocean Drive, Huffington Post, and Domino online magazines and The Miami Herald and Jamaica Observer. Voted among the top 25 Interior Design Firms by the South Florida Luxury Guide, Nicole has also twice been noted as an emerging designer to watch by the Black Interior Designers Network and was a recipient of the Z-Gallerie Design Award Fall/Winter 2013. Nicole is also a brand ambassador/influencer for The Home Depot, Zephyr, Purple Drywall, and City Furniture. Before launching her successful design firm, Nicole was an award-winning journalist whose stories appeared in The Miami Herald, Village Voice, and Vibe magazine. Her combined love of design and writing spawned the creation of her blog, Live Laugh Decorate, where she showcases the behind the scenes details of design projects, shares tips on affordable design ideas, and dishes about design trends. Her blog was nominated for Best Renovation Blog by Domino Magazine in 2018. A Jamaican native, Nicole is deeply inspired by the colors and textures of the Caribbean and constantly fuses those elements in her designs. Nicole prides herself on designing a home guided by her client’s passions, be it contemporary, traditional, vintage or modern. Nicole is an avid foodie and wine lover who is always busy plotting a travel escape. Her greatest design however is her 8-year-old son, Xavier – artist and dinosaur aficionado. Show Highlights: Nicole is thankful that black interior designers are getting more attention since the BLM movement has gained momentum. Not because they’re black, but because they are talented. Addressing the topic of police officers (and how to behave around them) with your children is an added layer of life for black moms. Educating others about BLM should not be a burden to people of color. Be proactive in researching and reading about their issues so that you can have a more appropriate dialogue. Be a lifelong ally and speak up when you see injustice. Nicole shares intimate thoughts about the concerns that black interior designers face. How Nicole and her son, Xavier, builds relationships with community police officers. Nicole relates an upsetting experience at a high-end business event. Nicole offers encouragement and advice on what we can all do to make a difference. Connect with Nicole! Nicole’s Instagram Nicole’sFacebook Nicole’sTwitter Nicole’sPinterest Nicole’sWebsite Nicole’s Email Nicole’s Recommended Resources: Black Artists + Designers Guild Black Interior Designers Network NAACP Resources: Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Investment: $2195 Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Investment: $2195 Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Set Up a Virtual Appointment with Your Local Sales Representative: Kravet Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Other shows mentioned: Nicole's 1st appearance on the show: #366 #BLM Shows: #579 Albie Buabeng #573 Cheryl Luckett #568 Arianne Bellizaire #562 Rasheeda Gray #556 Kae Whitaker #549 Corey Damen Jenkins

Welcome to A Well-Designed Business! What do you do when you realize that the business you have nurtured over the years is no longer bringing you joy? Tawna Allred joins LuAnn in this conversation that is not so much about how Tawna built her design business, but how, after 10 years in business, she took a pause, looked inside, and shifted gears to bring back the spark and create the life that she really wanted. Listen in to this inspiring conversation for lessons on learning to trust your gut instinct and following through with simple changes. Tawna Allred opened her interior design business (a single person LLC) in 2009, and she is still a one-woman business today. Tawna labels herself as a multi-passionate creative. Her interior design focus is design-build (new construction and remodeling), and she offers full-service design from plan conceptualization to installing furniture and styling. Tawna's husband is a contractor and although they have separate businesses, he's a huge mentor and supporter of her work. She started her business right after finishing school because there weren't any designers in her town and she had three young children. Tawna has been learning in the school of hard knocks ever since! Show Highlights: Tawna relates the overwhelming feelings she experienced before making a decision to go in a different direction. Tawna was burned out on the “people part” of the business but discovered that she had great interest in design challenges. “What do I want to do now?” Art was pivotal in reigniting Tawna's spark and her next move. LuAnn addresses our inner voice and why it's so important to pay attention to it. How Tawna reverse-engineered a second business by streamlining the processes that worked and getting rid of things that didn't. Learning to say 'no' to potential clients was not an easy task. Tawna's lightbulb moment: What if she took design-build jobs if the client also hired her contractor husband? Zeroing in on eliminating the parts of her design business that she did not absolutely love allowed Tawna to create a whole new life for herself that she loves. “Chase the meaning, not the money”: The lesson Tawna learned from Chase Jarvis's book, Creative Calling. Links: Tawna's Websites: -Tawna Allred & Tawna Allred Art Tawna's Instagram Tawna's Pinterest Links : Interior Design Standard is Back! Sandra Funk is a game changer for our industry! Enrollment: September 16th - September 28th Investment: $3,989 Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! Interior Design Standard Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Investment: $2195 Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Investment: $2195 Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My doma Studio: A Well Designed Business Other shows mentioned to link to and to tag in SM #348 Albie Buabeng #160 Kelli Ellis #344 Lori Paranjape #440 Tobi Fairley #413 Leslie Carothers #315, #283 Madeleine MacRae

Welcome to A Well-Designed Business, it's Power Talk Friday! Today, Luann and her guest, Eileen Hahn, dig into how to scale your design business from 2 million to 5 million. Going from 2 to 5 million is not easy, and it does not happen by accident. Intentional is the name of the game when scaling at this level. Who better to take us through that than Eileen? She’s the HR whisperer from LuAnn's first Power Talk Friday Experts book. Eileen was with us all at LuAnn Live and she also has a chapter in LuAnn's upcoming second Power Talk Friday Experts book, as well. Oh, and did you know that LuAnn and Eileen are COUSINS? Tune in to their conversation for expert advice on hiring, retaining, and scaling, and be amazed as Eileen takes this overwhelming task of scaling and breaks it down into a simple (not easy, simple) to-do list! Eileen Hahn is a leadership consultant who works with firms like Anheuser-Busch, Ericson Worldwide, General Motors, Legoland, San Diego Padres, and interior design firms, as well as smaller entrepreneurial firms. She teaches leaders in these organizations how to hire and lead exceptional employees who bring fire and energy to their work, achieve high levels of performance, and generate financial results. Eileen’s work has improved productivity, profitability, and employee work passion. It has also brought the employees joy, peace, purpose, and prosperity. Connect with Eileen! Eileen'sWebsite Eileen's Instagram Eileen's LinkedIn Eileen's Interior Design Firm Hiring Toolkits Eileen's Email Links : Interior Design Standard is Back! Sandra Funk is a game changer for our industry! Enrollment: September 16th - September 28th Investment: $3,989 Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! Interior Design Standard Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Investment: $2195 Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Investment: $2195 Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Mydoma Studio - All your clients, numbers, and info in one place! Stay organized, source products, and get paid. View a demo of the interior design software today! Other shows mentioned to link to and to tag in SM #363 Eileen Hahn #364 Janelle Photopoulos #127, #388, #549 Corey Damen Jenkins #130, #215 Kate O’Hara #64, #492 Laura Umansky

Welcome to A Well-Designed Business, it’s time for another riveting episode of “What Would Lu Do?”, where you ask the difficult questions and LuAnn gives the expert answers you’ve been wanting. Today’s episode is sponsored by Mydoma Studio. Today’s dilemma comes from Virginia, a self-described #babydesigner. Virginia had a good working relationship with a contractor on commercial projects, and he brought her into one of his residential deals. Everything went great. She returned the favor by inviting him into one of her residential projects. The contractor ended up sending the client a proposal behind Virginia’s back, before she even had the design work presentation ready. This confused the client and made her look bad. Virginia is looking for the best way to handle this situation. Today’s episode will capture your attention because Lu explains how having too much business isn’t always good. Really? Tune in to hear LuAnn explain. Show Highlights: LuAnn provides the details regarding a scary scenario Window Works faced during the World Pandemic Lu shares the “miracle” that happened when business turned around in May Marketing the business was where LuAnn’s team doubled down its focused energy Successful marketing efforts paid off for the month of June! Business was booming and the factories couldn’t meet demand. The Window Works team was stressed and stretched to the max often pulling double duty Deadlines were stretched and it was an emotional roller coaster! But, oh, the lessons Lu sees in hindsight: * The marketing blitz worked! * Hiring a replacement admin was the right decision for the business * Team communication was imperative * Employees had to be flexible with job roles and pitch in where/when needed Lu says not to be afraid to raise your prices during this environment Turn down jobs if they don’t seem like a good fit for you Be honest at all times within the business and to clients, vendors, etc. Document everything said and follow-through to meet client expectations Be willing to walk away and return money if necessary Be assured that the situation will eventually turn around! If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara WWLD! Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to MyDoma Studio for sponsoring this episode!

Welcome to A Well-Designed Business! Are you really, truly, creating your own designs and ideas? Today’s guest wants you to learn to start with the story you want to tell and to express that in your design. LuAnn gets the pleasure of talking with so many great designers on the show, but she rarely gets the opportunity to chat with a commercial designer. That dynamic flips once again today, because she is joined by Darrell Long of Wilson Associates. Darrell believes it is important to develop your critical thinking in order to be an exceptional designer. He is here to share with us that the magic of creativity is in the story and it is the art behind the design. This is something that he is very passionate about and he considers it his mission to share with other designers, especially younger ones. Please join us in this very special episode! Darrell Long possesses more than 25 years of brand-strengthening design experience that evokes a distinct sense of location, while engaging the world's most discriminating travelers. As Regional Managing Director Long oversees the design direction of the Los Angeles, Las Vegas, and Dallas studios. Throughout his professional career, Darrell has set new standards for luxury, comfort, and innovation in hospitality interior design across the world. He has been recognized throughout the hospitality design industry for his emphasis on modernist principles rooted in contemporary and technological design practices. Of the contemporary, Darrell is a fan of Gehry and Piano. Darrell’s ultimate source of inspiration has always been music. In his early years, Darrell embarked on a career path to become a musician, which further ignited his love for the fine arts, particularly museum exhibition design, ultimately leading him to discover an innate passion for architecture and interior design. When Darrell isn’t leading his team designing world-class projects, he can be found enjoying music, playing the guitar and piano, indulging in great food, wine, film, and spending time at home. Show Highlights: You’re either a follower or a leader, so pick one side! The problem with spending all day “following” people on social media. Critical thinking should be the linchpin of what we do as creative people. Young designers tend to not look beyond what is immediately in their face. Coming up with something purely honest is how your own story comes about. There is a roadmap on connecting a conceptual idea to the final idea of a design. Darrell touches on the distinction between a story and a concept. Stretch your noggin and get the most you can out of an idea. Great art is always about a story. Darrell’s goal is to help the younger designers find their voice. When you’re looking at other peoples’ work and using their ideas to make them your own, that is just collecting someone else’s thoughts, and not creating your own. Darrell provides a powerful Hemingway analogy as a perfect example of thinking critically. Darrell shares some strategies and tips on how to be a better critical thinker and how to develop your designer conceptual edge. Connect with Darrell! Darrell’s Info: Wilson Associates Darrell’s Email Wilson Associates LinkedIn Wilson Associates Instagram Wilson Associates Facebook Links : Interior Design Standard is Back! Sandra Funk is a game changer for our industry! Enrollment: September 16th - September 28th Investment: $3,989 Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! Interior Design Standard Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Investment: $2195 Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Investment: $2195 Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned: #435 Global Hospitality Interior Design, Juan Carlos Rodriguez Artigas of Wilson Associates

Welcome to A Well-Designed Business, it’s Window Treatment Friday! In today’s episode, LuAnn and her friend and co-host of WTF, Vita (Vitalia) Vygovska, discuss how to get yourself in the right mindset for selling window treatments. Window treatments add some dollar bills to that bottom line of a project and are a nice money profit center for an interior designer. Listen in today to hear what LuAnn and Vita have to share with you. Vita is the award-winning window treatment specialist. Her company, Vitalia, Inc, is an all-encompassing fabrication, measurement, installation, and project management service exclusively for interior designers. In business for over a decade, Vita and her team are experts in their narrow field, providing designers with superb quality product and excellent communication. Most importantly, they take off the stress, save time, and give peace of mind in the job is well-done. Show Highlights: Vita shares her thoughts on selling window treatments. Confidence, product knowledge, standing in your space, and understanding that you’re providing value at your price will increase your sales. The value mindset is a three-pronged approach: value of the product and its benefits for the consumer value that you provide as an individual value that the consumer ultimately sees Vita discusses differential advantage. Create a list of all the special things about yourself. This is your “only” and what ultimately drives your value. Attach an illustrative story for each of your “onlys” that becomes your go-to story for a particular point. The idea of the word, “expensive”: it’s all relative! Make window treatments a line item in the scope of the project you’re working on. Vita has an intake form specific to new window treatment clients, and you can get the intake form and other free goodies right HERE! Vita shares her selling strategies and tips. Do’s or don’t’s: pricing phone calls and consultation fees. If you’re selling every single job, you’re giving yourself away. Check out WTF Live with Vita and Kimberly! Vita and Kimberly go live on Facebook and Instagram every Friday at 12:00 pm eastern to give you even more insight into window treatments, including pictures of projects and different ideas so you aren’t just hearing about it, but you’re seeing it, too. You can join them on the Window Works New Jersey Facebook page or Instagram at Vitalia Inc. Connect with Vita! Vita’s Website Vita’s Instagram Vita’s Facebook Vita’s Email Links / Resources: Interior Design Standard is Back! Sandra Funk is a game-changer for our industry! Enrollment: September 16th - September 28th Investment: $3,989 Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! interiordesignstandard.com/luann Is Chairman of the Board Right for YOUR Business? www.luannnigara.com/cob LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Kirsch’s motorized Briza collection is the perfect answer to high end drapery treatments. Connect with Your Local Kirsch Distributor Now! www.Kirsch.com Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned: #174 Power Talk Friday- Fred Berns- Own Your “Only” Word & Tips to Discover Yours #463 Sara Lynn Brennan: Package Your Design Services for Profit and Clarity #6 Identifying Your Transferable Skills with Erika Ward # 83 Lauren Clement of Lauren Nicole Designs – An Interior Design Firm Built on Family and Teamwork # 180 Power Talk Friday: Michele Williams Talks About Profit First and Why it Matters to You #448 Window Treatment Friday: A New Series featuring Vita Vygovska and LuAnn Nigara #456 Window Treatment Friday: Custom-Made vs Ready-Made Window Treatments #462 Window

Welcome to A Well-Designed Business! LuAnn’s guest today takes efficiency to a whole new level, and she is also one of the co-authors in LuAnn’s upcoming book A Well Designed Business: The Power Talk Friday Experts, coming out in November 2020. Please welcome Sandra Funk back to the show. After 20 years in the business, Sandra has gained a ton of information, a ton of expertise, and a ton of knowledge, and now, she is offering that expertise, that well-oiled machine to designers everywhere. The Interior Design Standard is a program that Sandra has put together, actual templates for designers to utilize her systems and processes. LuAnn is thrilled to announce that today’s show is sponsored by Interior Design Standard. You’re going to love what you hear! Sandra Funk is the CEO and Principal Designer of House of Funk, a greater New York area design firm working wherever great clients need us. This is interior design with a soul and a sense of place; reflecting your desires, personality, and style. House of Funk creates thoughtful homes with an emphasis on clean lines and soulful touches, all rooted in tradition. Sandra is an Accredited Professional for the Sustainable Furnishings Council. Sandra’s award-winning design work has been featured in publications such as Elle Decor, House Beautiful, The Huffington Post, Apartment Therapy, Aspire Design & Home, and Luxe Interiors + Design. With almost two decades in the interior design industry, Sandra is launching the Interior Design Standard in the spring of 2020 – a template for designers to utilize her streamlined processes and business structure to bring joy and profit to their own design business. Show Highlights: Sandra provides an overview of the success of the first Interior Design Standard program that launched this past spring. The most important feature of the Standard is the insanely accurate flat-fee calculator. The contract supports it and the processes take you through each step. The email templates in the program have been picked at, refined, and perfected by clients over the last 15 years. The Standard’s platform is built on the free version of Asana so that it removes a barrier to entry. Sandra discusses her House of Funk norm and what the request-for-quote templates contain. There is joy in efficiency: You get to sleep through the night because you’re not going to forget any of the important details because it’s all in the Standard. LuAnn takes a look back on the very first time she met Sandra. The Standard program took eighteen months to build prior to launch. Zoom calls as a community and Q&A are a regular thing. The calls are social, collaborative, and encouraging. The program processes get refined so users will get those updates. You have to do the work to reap the benefits of the Standard. The holy grail, according to those who have gone through the Standard, is signing your next client. Start with the potential client module, work them all the way through that, sign them, and then work them all the way through the full service process module from start to finish. Once you’ve gone through both the potential client and the full service process with one fresh new client, everything has been customized to you! Connect with Sandra! Sandra’s Website Sandra’s Instagram Sandra’s Facebook Sandra’s Pinterest Sandra’s Email Interior Design Standard is Back! Sandra Funk is a game changer for our industry! Enrollment: September 16th - September 28th Investment: $3,989 Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! Interior Design Standard Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Interior Design Standard is a digital program that covers everything you nee

Welcome to A Well-Designed Business! No matter where your business is, it’s going to take trial and error, iterating, learning, changing, and growing to take it to the next level. And if anybody knows how to build a business from the ground up in new locations multiple times, relying on solid networking and content marketing strategies to help her forge new connections and succeed in new places, it’s today’s guest. LuAnn welcomes Lesley Myrick back to the show. Listen in to learn what Lesley has to say about building a successful business, even when you’re starting in a brand new place. Lesley Myrick is an adventurous, organized, and enthusiastic interior designer in the Atlanta, Georgia area (and she works with clients all over the US and Canada, too). Lesley is originally from Canada and has lived and worked in Toronto, Ontario; Los Angeles, California; Waco, Texas; and now Macon, Georgia. She earned an honors diploma in interior design from Sheridan College in 2005 and launched Lesley Myrick Art + Design in 2015. She works with high-achieving women who are ambitious, adaptable, and committed to personal and professional growth. Lesley helps these driven women bust out of boring homes and helps new interior designers launch kickass businesses they love. Show Highlights: Lesley describes the moment she knew she needed to step out on her own. Intuition plays a part in making good decisions about your business. Niching down is how to find the best clients. Lesley also coaches designers that are coming into the design field as a second career. Appearing as a guest speaker has turned out to be a better networking ROI for Lesley. Lesley shares many ways to build your business. Elevate your design to differentiate yourself from other designers. Lesley blocks time for blogging, marketing, and other tasks. LuAnn and Lesley discuss the ins and outs of HARO (Help a Reporter Out). Lesley dishes on her Bust Out of Boring How the coronavirus event actually helped to streamline some of Lesley’s decisions. A “Freebies” webpage is value-added! Lesley shares some tips to maximize its impact. Reading The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone by Matthew Pollard with Derek Lewis was a game-changer for Lesley in understanding how to turn potential clients into actual clients. How your stories can help close a sale. Connect with Lesley! Lesley’s Website Lesley’s Freebies Lesley’s Instagram Lesley’s Podcast Bust Out of Boring Lesley’s Email #BizTipMonday emails + Resources for Interior Designers Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio A Well Designed Business Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Check Out Their ICreate Program to Easily Design Your Own Furniture in Just a Few Simple Steps! Kravet Other shows mentioned to link: #37 Lesley Myrick - Strategies I Used to Build My Business #203 Darla Powell – How to Launch an Interior Design Firm #330 Darla Powell: Darla Powell Interiors 18 Months After Opening #15 Nancy Ganzekaufer- Niche is Rich #159 Power Talk Friday – Nancy Ganzekaufer – How To Get Confident & Clear on What You Offer #256 Nancy Ganzekaufer- A Powerful Strategy to Attract More Clients #389 Power Talk Friday: Nancy Ganzekaufer: The Interior Design Profit Formula #82 Deborah Rosenberg – Tailoring Your Interior Design Firm to Your Core Beliefs #117 Power Talk Friday: Deborah Rosenberg- Cruelty Free Design Certification is Here! #73 Kim Kuhteubl

Welcome to A Well-Designed Business, it’s Power Talk Friday! LuAnn’s guest today is Mitch Hahn, the CEO of Nordens, a large, established accounting firm in Central London. Mitch is not new to the struggles and successes that accompany accounting for home designers. Simply put, Mitch doesn’t just look at home design from an accountant’s perspective; he sees accounting from a home designer’s perspective, too, so he truly speaks creatives’ language. Listen in for what Mitch has to say about what to look for in an accountant and how accountants can better serve designer clients. The CEO of an established accounting firm - like, over-3000-clients-established - at only 31, Mitch Hahn is versed in starting a company from scratch at a young age. And he’s not too bad at helping a variety of other businesses do the same, either. Plus, with a variety of home design businesses included within that scope, Mitch is not new to the struggles and successes that accompany accounting for home designers. It’s that “struggle” bit that he knows all too well! Show Highlights: Mitch’s firm, Nordens, differentiates itself from other accounting firms by focusing on relationships. Most creatives tend to not want to work with numbers. Designers should have a good working knowledge of their finances. Knowledge is power, and knowledge enables you to make better decisions. Mitch’s tips on how to find the right accountant. Benefits of working with an accountant on a close basis. Consistency and accountability are key to avoiding mistakes once you have your system down. Mitch is a “closer” and he makes things happen. Nordens is based in the UK but has many business consulting clients in the US. Mitch details his “Interactive Acceleration Program” that can help you achieve your goals. Location does not matter! Email Mitch directly at [email protected] for more information. Connect with Mitch! Nordens Website [The firm Mitch is CEO of] @MitchelHahn [personal twitter handle] @NordensAccounts [Accounting firm handle] Mitch’s LinkedIn Nordens YouTube To sign up for the Interactive Acceleration Program, just email Mitch directly at [email protected] Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned to link to and to tag in SM #464 Power Talk Friday: Peter Lang: Understanding Your Finances #FreeTheDesigner #349 Power Talk Friday: Peter Lang: The Designer CPA

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?”, where you ask the questions and LuAnn helps out with the answers. Today’s dilemma comes from Virginia, a self-described #babydesigner. Virginia had a good working relationship with a contractor on commercial projects, and he brought her into one of his residential deals. Everything went great. She returned the favor by inviting him into one of her residential projects. The contractor ended up sending the client a proposal behind Virginia’s back, before she even had the design work presentation ready. This confused the client and made her look bad. Virginia is looking for the best way to handle this situation. Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara WWLD! Show Highlights: LuAnn provides the details around Virginia’s situation. Kudos to Virginia for: not throwing the contractor under the bus with the client. recognizing that she is the one that hired him for the project. taking a hard look at where she might have gone wrong. Why and how we should pay attention to our intuition. Part of the process for Virginia’s anger is to get it out and let it go. The contractor probably has no idea how “in the wrong” he is. Virginia should wait to speak with the contractor until the words she says are reflected in her tone of voice. Consider: In the interim between writing LuAnn the note and the airing of this show, does it still feel necessary to talk to the contractor about this? Does it feel like it will be productive to have this conversation with him now? If things feel fine now, let it go for the duration of the project. If things don’t feel fine, LuAnn has some thoughts on that direction, too! Suggestions for proposing and leading a constructive, post-project “autopsy” meeting with the contractor. Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Kicking Off September 23, 2020! With Jenny Slingerland of Black Ink Interiors Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! Increase Your Confidence, Increase Your Profits - Kicking Off September 23, 2020! With Desi Creswell Register NOW & Get Early Bird Pricing $1895 Regular Price: $2195 after September 4th Register Now! LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. When your client wants the finest in luxury appliances for their kitchen. Are You Set Up with Monogram's Design Partner Trade Program?

Welcome to a Well-Designed Business! Today’s guest is the Paloma Contreras - the Elle A-list, Forbes recognized, shop-owning, fabulously talented design influencer. You know, the Paloma Contreras that has163,000 Instagram followers? This lady is one amazing powerhouse! Keep listening, though, because it wasn’t always that way. She is a lady who cried on Sundays because she dreaded her work week so much, then went on to find her niche, love her job, and become that Elle Decor A-Lister. Don’t miss LuAnn’s and Paloma’s inspiring conversation about trusting your gut, taking action even when you’re afraid or unsure, and going for the big dream in your head and making it reality. Based in Houston, Texas, Paloma has honed her eye for style over more than a decade in the design industry. She has developed a reputation for designing beautiful interiors in a broad range of styles which are executed in a manner that is polished, refined, and effortless. Paloma has repeatedly been named on the prestigious ELLE Decor “A-List” of the top interior designers in the world. She’s been recognized as a “Next Wave” interior designer by House Beautiful and has been named to LUXE Magazine’s “Gold List”. Paloma was named #4 on the Forbes list of the Top Social Media Influencers in the Home category and according to ELLE Decor, is one of the Top 10 interior design Instagram accounts to follow. She recently debuted a licensed collection with Williams Sonoma Home and has done special projects with many major brands including One Kings Lane, Bravo Television, American Express, KitchenAid, Kohler, Auberge du Soleil, and Peninsula Hotels. Paloma has a book named Dream Design Live and a curated retail shop, Paloma & Co. And last but not least - she’s a lady after my own heart - she just launched The Style Files Podcast. When she gets a free second, Paloma enjoys traveling with her husband, Fabian, and spending time with their sweet dog, Tate. Show Highlights: Paloma credits her success to her passion, tenacity, and the ability to recognize opportunities. Consistency is necessary when you’re trying to build an audience, a brand, or a name for yourself. How Paloma went from being a bored high school Spanish teacher to starting a design blog as a creative writing outlet. Paloma shares the opportunities that enabled her to hone a different set of skills and her new design career that followed. Just because you’re seeing “xyz” in your social media feed because everyone is doing “xyz” doesn’t mean it’s the right thing for you. Things that you need to have in place before hiring a publicist. What it takes to be recognized by the press. Success can take years of hard work, sacrifice, and even some failures. "Make it a pleasure to work with you!” - Paloma Contreras Paloma addresses being an Elle Decor A-Lister. Connect with Paloma! Paloma’s Website Paloma’s Instagram Paloma’s Blog Paloma’s Podcast:The Style Files Podcast Paloma’s Email Order Your Copy of Paloma’s Book, Dream Design Live! Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Set Up a Virtual Appointment with Your Local Sales Representative: Kravet FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio A Well Designed Business Other shows mentioned to link to and to tag in SM Visual Comfort #408 Amber Lewis #169, #184 Robin Baron #32 #540 Shea McGee #236 #270

Welcome to A Well-Designed Business! LuAnn welcomes Brad Leavitt of A.F.T. Construction back on the show today. Brad is here to talk with us about the “B” word - budgets! And the other “B” word - builders! Taking charge of the money for our projects is vital. In fact, it’s absolutely necessary if you want to build amazing client relationships and get the respect you deserve from your builders - and really anyone you interact with in your business. Brad is going to get into that with us today. Plus, LuAnn has been saving a question from one of her designers for him, so listen in to hear that question and see how Brad responds. Brad Leavitt is President of A Finer Touch Construction, LLC, a luxury residential and commercial builder located in Scottsdale, AZ. His Podcast, “The AFT Construction Podcast”, is focused on bringing value to its listeners, no matter their industry. The topics are focused on marketing, social media, entrepreneurship, organization, building science, and construction. Brad is an ambassador for many national brands and an energetic public speaker. Brad was born and raised in San Diego, CA as the oldest of 6 children. He grew up in the Construction industry and worked as an electrician throughout High School for Grove Electric with his 2 uncles. They did remodels and new home builds all over San Diego, but mostly on Coronado Island and in Rancho Santa Fe. Upon HS Graduation, he was accepted to Brigham Young University where he received a Bachelor’s of Science in Construction Management. Brad accepted an offer in 2005 with Trend Homes, a local production home builder in Phoenix, AZ. He worked 1 year as a superintendent before accepting a dream job building custom homes. Rowland Luxury Homes hired Brad in 2006 and immediately he was assigned to be a Project Manager at the 350MM Omni Montelucia Resort and Spa in Paradise Valley, AZ. Brad oversaw the construction and completion of 34 Custom homes that ranged between 2-4MM each. After completion of the 34 custom homes, he then assisted with the completion of the hotel guest rooms, arrival zone, lodge, and spa. After Montelucia was complete, Brad worked on numerous other residential and commercial projects in the greater Phoenix Area. In March 2013, Brad was ready to begin his own company and officially started A Finer Touch Construction, also known throughout social media as AFT Construction. AFT has continued their rapid growth this past 7 years and has been fortunate to win numerous build awards for its work. AFT Construction offers a wide variety of services including: Multi family, commercial, residential, tenant improvement, retail and medical. AFT has continued to exceed industry standards and create strong client relationships based on integrity, reliability, and quality. Brad is married to Ashley Leavitt. Together, they have 6 children, 5 girls, and 1 boy. Brad is active with all 6 of his children, serves in his local community, and loves all sports Show Highlights: What designers can do to make sure their design matches the client’s budget. How conversations between the designer and builder should go. Builders should set designers up for success by letting the designer know the budget early on. Brad answers a question that LuAnn shares from her friend, Jillian, concerning Jillian asking a builder to give the client a quote based on the deliverables that the client wanted. This request caused a major problem between the builder and the designer. One of the common mistakes we make is jumping to conclusions about what we think our clients want to hear. Network with builders in your area and network with designers outside your area to find out how they’re working with budgets. The most successful designers have a good idea of pricing, even outside their scope of design. Do your resourcing homework on your own time. Invest a certain amount of time each week or each month where you’re on your own clock. Many builders today are open to a working relationship with designers and architects. Connect with Brad! Brad’s Website Brad’s Instagram Brad’s Facebook Brad’s Pinterest Brad’sLinkedIn All of Brad’s social media handles are “AFT_Construction”. Brad’s podcast is “The AFT Construction Podcast”. Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Busin

Welcome to A Well-Designed Business, and welcome to another conversation in our Black Lives Matter series! Albie Buabeng, a specialist in e-design, joins LuAnn to share the internal struggle she had when she first began her design firm, and her desire to be part of the change in our world so that her daughter’s generation reaps the benefits. This is one #smartlady who walks the talk. Albie also shares some valuable resources, so don’t miss this! As both interior designer and content creator, Albie's passion for decoding spaces is the culmination of nearly a decade of retail visual merchandising and freelance marketing, sprinkled with a lifetime of experiences. Using her background of space design and storytelling, Albie took her real-life lessons and launched an online interior design service. Her love of design has since evolved into a destination for inspiration centered around her blog, video content, social media, podcast, and self-published book, in addition to her current role as the marketing coordinator for a Seattle-based interior design firm. Show Highlights: The impact of Albie’s initiative with #sharethemicnowhomeedition Albie’s deeper exploration into the accessibility of beautifully designed homes How our reactions are being internalized by our audiences that are watching us Albie relates her experience with her first black client “Brown girls aren’t ballerinas” - Albie shares a conversation with her daughter A gut-punch moment: Going into a profession that is so personal only to find out that the black community felt completely disconnected and neglected from it The importance of normalizing these hard conversations No matter how small your part may seem, it still matters. Connect with Albie! Albie’s Instagram Albie’s YouTube Albie’s Website Albie’s Email Albie’s Book, which just celebrated its first anniversary! The Design Influence podcast resumes this fall! #sharethemicnowhomeedition A Special Note from Albie: First and foremost, I urge everyone to look up their local (city) NAACP chapter, BLM, and bond fund. National contributions are amazing, but there's so much we can do within our own zip codes, especially to help people already doing the work. Secondly, as creatives, find your local creative institutions to support and/or work with. We do not always know how to step into the arena of activism because we believe it has to be some grand gesture like a large donation and/or protesting, but that just isn't the case. For example, here in Washington, we have the Northwest African American Museum. In southern New Jersey, there's the African American Heritage Museum. Keeping the culture and history alive for current and upcoming generations is as important as dismantling broken systems. Lastly, on my blog I compiled two separate lists of books on diversity & racism -- one for adults and one for kids. Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned to link to and to tag in SM Albie’s original appearance # 348 Cheryl Luckett #291, #397, 573 Beth Diana Smith #439 Veronica Solomon #50

Welcome to A Well-Designed Business! Lori Morris, one of the most passionate and driven people LuAnn has ever come across, joins the show today to share what it takes to grow your business to the level of attracting luxury clients and delivering the level of service and design that they expect. Even as Lori’s business has grown so large, she maintains creative control and has a hand in every project they tackle. If you want to attract those luxury clients, if you want to work on these magnificent homes, if you want to offer that truly above and beyond level of service, then stay tuned to LuAnn and Lori’s conversation for takeaways that you can apply to your business to help reach your goals. Not one to merely dip her toe in the water, Lori Morris is an ‘all or nothing’ designer whose artistry is rooted in tradition, unconventional ideas and fearless execution of perfection. Reinventing the standard of design since 1987, her work can be found in some of the most high-end properties across Canada and North America, including Miami, Dallas, St. Louis and San Francisco, with each project delivering a unique, timeless look with an unprecedented level of luxury, comfort and style. Leading an extensive team of professionals in-house and abroad, Lori Morris is a full-service firm offering a complete design and build turnkey solution for any project. Lori’s ‘no rules’ design philosophy has evolved into her own signature LMD style, which she coins “Sexy French.” In every space, you’ll find a seamless melding of sensory, form and function, with materials sourced from artisans across the world that provide intricate molding, artful flooring, and walls that use some of the most exotic and rare marbles. Leading by way of example for strength and confidence, Lori continues to be revered as one of the most coveted designers in the interior design world, empowering others by embracing her role as a role model for all women entrepreneurs. Lori is an “all or nothing” designer who works on high-end properties across Canada and North America. She delivers an unprecedented level of luxury, comfort, and style with every project. Lori is a true artist who prides herself on creating a unique feeling for every one of her clients. Tune in to learn about her ‘no rules’ design philosophy, which has evolved into her own signature style, and her advice on attracting luxury clients and scaling your business toward high-end projects. Show Highlights: Lori explains the unique purpose of her “LMC” (Lori Morris Concierge) service. Lori details why the Design Build Books that she delivers to architects can be 1,000 page documents. “Sexy French” is a collaboration and a marriage between the modern design that Lori loves and the French design that she loves. Every house is treated like an original painting. The moment that Lori decided to get the kind of clients to perform the kind of magic that she wanted to perform. Learn from your mistakes: It’s not a mistake if you have the experience once. It’s only a mistake if you do the same thing twice. Lessons working with the luxury client: Lori shares her insights. The importance of a mutually respectful relationship. Don’t confuse “red flags” with something that you just don’t want to do. It is key to manage your client’s expectations. There’s always a solution to a problem! Connect with Lori! Lori’s Website Lori’s Instagram Lori’s Twitter Lori’s Facebook Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: When your client wants the finest in luxury appliances for their kitchen. Are You Set Up with Monogram's Design Partner Trade Program? FREE Trial! A One-Stop Shop to Keep Everything Organized! My Doma Studio: A Well Designed Business

Welcome to A Well-Designed Business, it’s Power Talk Friday! LuAnn has a very special episode for you today. Amber De La Garza is back with her on the show. Amber De La Garza is The Productivity Specialist. She is also one of the co-authors of LuAnn’s third book coming out this fall, which is A Well Designed Business: The Power Talk Friday Experts Volume 2. This episode is a little bit different than most, because today LuAnn and Amber are going to be talking about the work that they have accomplished, the internal stories and beliefs that Amber has helped LuAnn overcome, and the ways that they adapted strategies and worked through obstacles together, allowing LuAnn to reclaim some of her own time. They’re going to pull back the curtain on their process and the lessons that were learned along the way. Amber is a coach, trainer, speaker, and writer, and she hosts her own podcast, Productivity Straight Talk. She helps business owners improve their time management and elevate their productivity, which in turn lets them maximize profits, reduce stress, and free up time for what matters most. Show Highlights: Amber has been helping LuAnn reclaim balance in both her personal and work life. Amber guided LuAnn through the strategies that weren’t working for her. Working one on one enables you to revise and tweak a strategy until it works for you. LuAnn describes her startling realization that she had normalized a seven-day work week. The stories that we tell ourselves: How we can take back some of that time and create a new and sustainable LuAnn shares how she almost stopped doing her intro’s and outro’s for the show but received plenty of confirmation to continue. This show is her baby and LuAnn is emotionally invested in it. Amber explains the concept and importance of “highest value activities”. As your business grows, you have to outsource and delegate. And you have to be ok with accepting help! Amber challenged LuAnn in ways that made LuAnn question beliefs that she was so convinced were unchangeable. When you re-evaluate doing things that are just normalized, then you will be able to look at everything in your business with a fresh perspective. Connect with Amber! Amber’s Website Amber’s Podcast Amber’s Facebook Amber’s Instagram Time Management Made Simple - Amber’s 4 module program that will teach you her proven, step-by-step time management system for small business owners, to move you from stressed out and overwhelmed to fully in control and fulfilled! Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio A Well Designed Business When your client wants the finest in luxury appliances for their kitchen! Are You Set Up with Monogram's Design Partner Trade Program? Link Previous Shows: Amber De La Garza #385 Madeleine MacRae #283, #315 Design Writer Deb #573

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?”, where you ask the questions and LuAnn helps out with the answers. Today’s question comes from Carol Ann Hirvat. Carol worked with a client a few years ago on a $45,000 job that ultimately never went anywhere. Then out of the blue, the client reaches out with an apology and requested for a second chance. Guess what happens after Carol invests another 15 hours into the deal? Yep! So Carol would like to know her next best steps. Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara WWLD! Show Highlights: LuAnn provides the details around Carol’s situation. Giving the benefit of the doubt to the client, consider that there might be other possible reasons for the client’s action other than an ulterior motive. Just because Carol gives the client the benefit of the doubt does not mean that the client is off the hook. The client owes an explanation, so LuAnn advises Carol to unapologetically check in with the client on a weekly, bi weekly, monthly, and quarterly basis until she gets some answers. Carol can still be super kind and respectful while pursuing her answer. LuAnn offers some thoughtful strategies regarding reaching out and following up. Carol should keep in mind that she can’t force a communication. Focus on the positive things about the client and the relationship. Remember: Gentle persistence! Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Get 10% Off Any One Purchase of Kravet Fabric, Wallpaper, or Trim! Use Code at Checkout: awdb10 Kravet Be the hero for your clients, and be the solution they need right now. For quality furniture that can be delivered, fast, easy, and direct to your client: Open Your Trade Account with ARTICLE.com Here!

Welcome to A Well-Designed Business! LuAnn’s guest today is someone who made quite an impression on the audience during a LuAnn Live event by sharing her “eat, pray, love” story. Lisa Gilmore told the audience how she was in such a hard space, mismanaging money, and doing all the things incredibly wrong. Who didn’t feel a connection with this lady for her honesty and bravery? Listen in to find out how Lisa turned her business (and life!) around by owning her errors and being consistent, and just see if there’s not something in here that you can use for your own. Lisa Gilmore, one of the Southeast’s leading luxury residential designers, is known for the customized one-of-a-kind interiors she creates for large scale homes and condos in Tampa Bay and throughout North America. She has over a decade of experience providing luxury environments for CEO’s, attorneys, business owners, entrepreneurs, tech company executives, and other prominent clients. Her work and her unique “liveable glamour” style have been featured in online and print publications worldwide. Lisa’s full range of design services includes everything from project management and consulting on architectural and floor plans, to specifying finishes and creating detailed hand renderings of her work. Lisa establishes close personal relationships with her clients. Those clients use phrases like “remarkably talented”, “fantastic to work with”, and “organized, good natured and easy to communicate with” to characterize Lisa and her team, and “functional and beautiful” and “out of the box thinking” to describe her work. She is often praised for pulling people out of their comfort zone with interior design and giving her clients what they never knew could exist. Lisa Gilmore Design is backed by a team of some of the region’s leading contractors, craftsmen, and artisans as well as an international network of vendors and suppliers. Her clients benefit from the luxury design expertise, problem solving insights, product knowledge, and other skills she gained during her highly successful earlier career working for leading interior design firms in central Florida and Chicago. Her design work is influenced by her travels throughout North America, Europe, and Africa. Lisa holds a degree in interior design and is a member of the International Interior Design Association. She keeps current on design trends by attending conferences, trade shows, and other industry events. Show Highlights: LuAnn shares the email that she received from Lisa. Lisa relates something that LuAnn mentioned previously that gave her an epiphany as to the root of her problem. Fear held Lisa back, but she found processes and systems that turned things around. This helped her gain confidence! “Finance Friday” How LuAnn’s book helped Lisa get her business back on track. Lisa shares how being turned in to the state by another designer turned out to be a blessing in disguise. Lisa explains the business decisions and billing changes that she put into place. You have to be more versatile to survive through the hard times. How getting your finances figured out can actually bring joy! Here’s what Lisa is looking forward to. Connect with Lisa! Lisa’s Email Lisa’s Website Lisa’s Instagram Lisa’s Facebook Lisa’s Pinterest Lisa’s Twitter Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September LuAnn University The Profit Is In The Numbers The Profit Is In The Numbers 101 with Kathleen Anderson The Profit Is In The Numbers 102 with Peter Lang Coming September 2020! Early Bird Registration Sept 4 - Sept 20 Classes: Sept 22 - Sept 24 Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned to link to and to tag in SM Peter Lang #349, 464 Michele Williams #115, #390

Welcome to A Well-Designed Business, it’s Power Talk Friday! LuAnn shares a conversation with Deb Mitchell on today’s show. You may know Deb on Instagram as DesignWriterDeb. She’s a writer specializing in serving interior designers. Did you know that your own writing style can differentiate yourself from other designers in the way it reflects your personality and your style? And that the most impactful way of writing speaks to the client? Listen in for tips on how you can make this happen, or how you can work with Deb if you’re needing a little extra help in communicating effectively with your ideal client. Deb Mitchell’s career as a professional writer began when she responded to an ad in a local Charlotte, NC magazine seeking volunteers for a readers’ panel. On a tour of the magazine’s offices with the other selected panelists, the idea for an article came to her and when she mentioned it to the editors, they hired her on the spot as a writer. Nearly ten years and hundreds of articles later, Deb decided to blend her design feature writing experience with her pre-writing career experience in high-end retail sales to help interior designers move their businesses forward with strategic copywriting and content marketing services. Today, Deb’s client list is ever growing with designers at nearly every stage of business. Most recently, she’s joined forces with two experts, a branding designer and a website developer, to offer designers an all-in-one option for fully custom designed and copywritten WordPress websites. Deb has by-lined articles in publications such as Casual Living, Design Texas, Lake Norman Magazine, and Today’s Charlotte Woman, and on The Renegade Writer blog. Her ghostwriting has appeared in dozens of top shelter publications and design blogs. Show Highlights: Start the writing process with getting to know your clients. What do they care about? When writing, differentiate yourself by considering how you are different from your colleague in aesthetic, processes, delivery of services, and personality. Make your writing reflective of you. Don’t write a bio that’s so vanilla we can substitute another designer’s name for yours. Don’t be intimidated about writing. Get your ideas out of your head and get someone to take a look at your copy and help with editing. Create a “messaging” folder - it’s a living document used to hold your core words, thoughts, and phrases. Add to it as you come up with copy that helps define you and will resonate with your clients. Start by finishing these statements: I believe my clients deserve… I believe my clients should experience… When speaking about me, someone said... To create consistent messaging, refer to this file when writing your social media, creating a new web page, or preparing to speak on a panel. Read your reviews to get ideas and reflect the language your clients use. LuAnn and Deb cover the services that Deb offers. Connect with Deb! Deb’s Email Deb’s Website - Schedule a Free Consultation Today! Deb’s Instagram Deb’s Facebook Deb’s Pinterest Websites Mentioned: Blakely Interiordesign Victoria At Home Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Other shows mentioned to link to #174 Fred Berns- Own Your “Only” Word & Tips to Discover Yours #125 Nicole Heymer: How to Brand Your Business #544 Natalie Norcross: Natalie Norcross: 5 Things To Do To Get PR #364 Janelle Photopoulos: Leading, Not Simply Running, Your Interior Design Firm

Welcome to A Well-Designed Business! LuAnn’s friend and previous guest, Cheryl Luckett, joins the show today for the next episode in the Black Lives Matter Series. Cheryl shares her experience in growing up in the deep south, her recollection of her first experience with racism, and the thoughts that went through her mind in that horrifying moment. You’ll also hear her explain how lack of inclusion and lack of resources in our own industry are racism hurdles. LuAnn and Cheryl cover many ways that you can do your part in creating inclusion and progress in our industry. Every action by each one of us matters! With a 15-year career in Corporate America as a Registered Dietitian and Human Resources professional, Cheryl launched Dwell by Cheryl Interiors in 2012 seeking a creative outlet and an opportunity to explore her passion for design. The venture began with her blog chronicling her own home improvement projects and quickly morphed into a “side-hustle” decorating homes. After five years and a carefully executed strategic plan designed to help make the transition easier, she made the decision to leave corporate life behind. Based in Charlotte, North Carolina, Cheryl, and her team provide clients with a professional and seamless design experience creating homes that are classic, colorful, cultured, and cozy that allow their clients to live their fullest lives. In 2018, she launched her first licensed collection of upholstered furniture with NC-based Sylvester Alexander called Belle by Cheryl Luckett. Her work has been published both locally and nationally appearing in Traditional Home, Country Living, and Southern Home. Show Highlights: Conversations regarding racism not only need to happen, they need to be sustained. Cheryl shares her first recollection of racism. Cheryl defines the concept of “shifting”. A career move away from corporate and human resources led to an epiphany regarding inclusion and diversity years later. The racism hurdles in the design industry as seen through Cheryl’s eyes. Diversity training should be a part of your business strategy. Visibility should not be mistaken for change. Cheryl and LuAnn offer suggestions for making change, starting with: Speak up! LuAnn addresses “white privilege”. Racism is a deep, collective wound. Connect with Cheryl! (@dwellbycheryl on all platforms!) Cheryl’s Email Cheryl’s Facebook Cheryl’s Instagram Cheryl’s Twitter Cheryl’s Pinterest See Cheryl’s “Belle by Cheryl Luckett” Collection at: Sylvester Alexander Read about Mitchell Parson, the owner of Sylvester Alexander: Sylvester Alexander Cheryl Recommends: Black Interior Designers Network Black Lives Matter Society for Human Resources Management (SHRM) So you want to talk about race White Fragility: Why It's So Hard for White People to Talk About Racism Shifting: The Double Lives of Black Women in America 13th (Netflix) Links : Article: Dear White People, Here Are 10 Actions You Can Take to Promote Racial Justice in the Workplace Is Chairman of the Board Right for YOUR Business? Luann Nigara COB Get the Goodies! - For checklists, resources, and extra goodies! Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio A Well Designed Business Other shows mentioned: #291, #397 Cheryl’s previous shows #562 Rasheeda Gray Kae Whitaker: #556 Corey Damen Jenkins #388

Welcome to A Well-Designed Business! Cynthia Collins joins LuAnn in today’s episode for a discussion on mentorship. Cynthia is going to walk us through how she finds the best young talent available and how she helps them grow and learn, often producing long-lasting employees that fit in at her firm for many years to come. Cynthia is a true servant at heart, with a mission to help and guide others whenever and wherever possible, leaving a positive impact on the world. Listen in for ideas to make your company culture rewarding and uplifting, and how you can recruit young people that will grow with you into the future! In 1992, Cynthia Collins began Collins Interiors, a Dallas-based firm specializing in full-scale residential interior design. Throughout the years, Cynthia has been privileged to work with some of the most talented architects in the field and has been a part of projects across the United States, including Texas, North Carolina, Utah, Colorado, Florida, Georgia & California. Each detail is meticulously planned with the client in mind and chosen for its functionality, meaning, and beauty. She lives in Dallas with her husband, Bruce Collins, and has three grown boys. She is a believer. Her neighbors are her family. She is a teacher and a mentor, an avid reader, a fantastic fisher woman, a brilliant story teller, a music enthusiast (in a BIG way!), a movie fanatic, a speedy biker, a creative chef and generous beyond measure. She has a true servant's heart in EVERYTHING she does and wants the very best experience for her team, clients, family, and friends. Show Highlights: Cynthia explains the structure of her firm and the various positions therein. The newer employees are taught by the senior designers how to budget, how to problem-solve, and all of the other intricacies of being a lead designer. Cynthia discusses what she looks for in interns and employees. Culture is key: People should be able to enjoy walking into the office everyday without worrying about the drama prevalent in many of today’s places of work. Interior Designers are visual people, and first impressions and ongoing image are an important part of a designer’s reputation. Interns and job seekers should “do their homework” on a company before applying for a position. Cynthia relates some lessons that she learned from another interior design firm before she went into business for herself. LuAnn and Cynthia discuss how Cynthia runs her projects’ systems and processes. Diversification and planning for the future are critical in every business. Connect with Cynthia! Collins Interiors @collins__interiors (two underscores) Blue Print Store @blue_print_store Links : Courses and Products to Dive Deep into Specific Elements of Your Business LuAnn’s Favorite Resources Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Get the Goodies! - For checklists, resources, and extra goodies! LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. When your client wants the finest in luxury appliances for their kitchen: Choose Monogram! Are You Set Up with Monogram's Design Partner Trade Program? Other shows mentioned to link to and to tag in SM Chad James #68 Eileen Hahn #363

Welcome to A Well-Designed Business, it’s Power Talk Friday! Amanda Berlin joins LuAnn on today’s episode to chat about a holistic visibility strategy. If you’ve been considering defining or refining your vision and fresh ways to reach your goals, you’ll want to listen in for Amanda’s tips! Amanda is one of the co-authors in the next volume of The Power Talk Friday Experts. Amanda Berlin is a Communications Consultant for Entrepreneurs. After more than a decade in the New York City public relations world, Amanda Berlin now uses her pitch powers for good. She helps entrepreneurs step into their presence, create a story that inspires others, and spread their message in the media. Amanda has created a library of template guides and trainings and works one on one with clients to guide them to strategic story-telling and media relations based on her 12 years of experience guiding strategy for major brands in the corporate world. Amanda and her clients have been featured in all types of media — from Business Insider to Entrepreneur on Fire and from WNYW Fox 5 to Bustle.com. She's the host of The Empowered Publicity Podcast and loves arming soul-powered business owners with the ideas and skill-set they need to go from hidden industry gem to recognizable trusted expert. Amanda has spoken on the topics of visibility, publicity, and entrepreneurship at BizChix Live, Style Collective Raleigh and New York City, Body Local, Hoboken Entrepreneur Group, and more. Show Highlights: Amanda details her philosophy on the 3 Pillars of Visibility: Collaborations and alliances Speaking and events Media Differing amounts of each one of these tactics are necessary to achieve different goals. It’s important to remember that the relationships that you build through collaborations are going to serve the business over time. Who is teaching the thing that you wished people knew before they got to you? Zoom is a great way to make a presentation that may feel less risky than an in-person event right now. Having your projects featured in major publications is great for exposure, validation, and street cred when someone visits your website, but your clients are going to hear about you through someone else the majority of the time. PR is not science; it’s mostly art! Use your expert knowledge when talking across different social media platforms, tailoring the events so that they are relevant to each audience. Re-use them as needed. These pillars of visibility are things that you have to focus on in your business. You have to constantly be widening your sphere, widening the network that you’re associated with, introducing yourself to new audiences, and being a person of service in providing something of value. Connect with Amanda! Amanda’s Email Listen and Subscribe to the Empowered Publicity Podcast Join Amanda for On-Air Coaching. Click here to apply. Amanda Berlin Find Amanda on Facebook Follow Amanda on Twitter Amanda is launching PITCH School, the course: Learn how to be seen, heard, fully expressed, recognized, appreciated, and contracted (i.e. PAID!!) for your unique genius. PITCH School will teach you how to secure coverage for yourself and your business and convert those listeners and readers into fans, followers, and clients. PLUS: Right now, buy the course, fill out her assessment and get a personalized video from Amanda on your EXACT ENTRY POINT for this work so you use the course in a way that WILL WORK for your business. You have been working hard to grow your voice and work in the world, now let Amanda help you explode into your industry and become the sought-after expert you know you can be. More Info: PITCH School Links : Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision to register. Get the Goodies! - For checklists, resources, and extra goodies! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Sales for Creatives will be back in 2020! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Interior Design Standard is Back! Sandra Funk is a game changer for our industry! Enrollment: September 16th - September 28th Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! Interior Design Standard Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday Other shows mentioned to link to and to tag in SM Nicole Heymer #125, 317, 466 Darla Powell 203, 330 Carolyn Flannery 453 Amanda Berlin 420

Welcome to A Well-Designed Business! LuAnn welcomes her friend, Natasa Jones to the show to share her super-smart, super-efficient strategy for note taking. Natasa’s method will work whether you are attending a webinar, a panel discussion, a course, or a conference. If you need to brush up on your note-taking skills, you don’t want to miss out on this valuable information! You’ll also hear about some of the epiphanies that Natasa experienced at LuAnn Live last year, and there are some that are sure to be meaningful to you, as well. Natasa Jones is the owner and principal interior designer of Natasa Jones Interiors, located in Milwaukee Wisconsin. Natasa studied interior design in Chicago and her goal was always to run her own firm. Being born and raised in Montenegro, Natasa loves incorporating European contemporary elements into her interior design projects to create her signature livable modern look. Show Highlights: LuAnn shares Natasa’s take-away moments from LuAnn Live last year. When you’re at any type of learning event, ensure that you take notes in such a way that following through with any action is easy. Natasa details the 5 tabs you need for efficient note-taking: To do now To do later To buy or download Mindset Follow up Natasa relates her idea for a gift that realtors can give to their high-end clients: a free design consultation with Natasa. There are some benefits to charging a flat-fee rate per room. Natasa sings the praises of Mydoma Studio and discusses how it has helped her to streamline her processes. How to present your true self to your client. Own what you are capable of delivering. Connect with Natasa! Natasa’s Email Natasa’s Website Instagram Instagram Natasa’s Facebook Links : Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision to register. Get the Goodies! - For checklists, resources, and extra goodies! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Sales for Creatives will be back in 2020! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Interior Design Standard is Back! Sandra Funk is a game changer for our industry! Enrollment: September 16th - September 28th Interior Design Standard is a digital program that covers everything you need for running an efficient and joyful business! Interior Design Standard Increase Your Confidence, Increase Your Profits Registration Opening in August, Course Starts in September Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! My Doma Studio: A Well Designed Business Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Other shows mentioned for shownotes. Sara Brennan 463, 514, 524 Kelsey Grose 167 Taylor Spellman 106, 467 Candy Scott 409, 279 Rachel Cannon 306, 409 Melissa Lindsey 517 Sandra Funk 02, 145, 520 Stacy Tuschl 87 Corey Damen Jenkins 127, 388, 549 Peter Lang 349, 464 Wendy Wolshchuk 316, 527 Kae Whitaker 26, 66, 114, 259, 274, 556 Claire Jefford 237, 325, 485 Sarah Daniele 91, 177, 555 Kesha Franklin 370

Welcome to A Well-Designed Business, it’s Power Talk Friday! LuAnn is joined today by Mike Peterson, an experienced marketing and brand consultant who wants to emphasize an opportunity that our community of interior designers seems to be completely missing out on, and that’s the power they hold to improve the health of their clients through health and wellness design. Yes, you heard that right! Mike is here to explain why this is no longer anecdotal. Mike Peterson is founder of the innovative marketing and brand firm, Visionary Design Marketing. Visionary Design Marketing's goal is to help companies create tailored, strategic, and effective communications that are founded in a clear understanding of their brand. Brand development is rooted in a customers understanding of a designer's brand and includes new website, social media communications tools, and the new targeted digital tools such as geofencing, microproximity targeting, and display contextual search. Visionary Design Marketing is currently leading a developing education in our industry... that interior designers provide much more than aesthetics..they improve the health of their clients! Mike Peterson’s experience is rooted in years as a leading advertising executive and Publisher at Hearst Magazines, including House Beautiful and Country Living, working with leading national advertisers. Mike’s experience in the home furnishings industry includes President/CEO of LaBarge Furnishings and as Vice President of Corporate Marketing for such companies as Henredon, Lexington, Drexel Heritage, and more. Prior to Visionary Design Marketing, Mike spent 8 years as Publisher of Luxe Magazine. In this role, Mike guided LUXE Magazine into a market leader and served the design industry by helping interior designers, design centers, and luxury design firms better grow marketing strategies for their businesses. Show Highlights: Designers do not get credit for improving both the physical and mental health of their clients. Mike wants to teach designers how to take credit for this “Design Harmony” that is not just a concept, but is now proven by studies the world over. Designers should start including the health benefits of design into their marketing. This will also allow them to increase their hourly rate and overall revenue. Mike explains the physiological changes that take place when we’re pleased with our surroundings. Mike provides designers with the information they need to build a better business using brand differentiation. Terminology that you need to know: environmental psychology, sensory design, chromotherapy, neuroaesthetics, shinrun-yoku, and biophilic design. Mike offers a CEU class on Design Harmony. There is also a section on how to begin marketing yourself as a health and wellness-based design firm. Once designers have a conviction of their real value proposition, they can then start marketing themselves with confidence using all of the correct terminology. Connect with Mike! Mike’s Email Mike’s Website Mike’s Instagram Free PDF: Finding Your Brand Personality Design Harmony – A Look at Design’s Influence on Health and Wellness Interior Designers Embracing Wellness – Focused Design Opportunties Sign up for CEU Class via Zoom August 13, 2020, only $40.00 per person! Design Harmony: Design’s Influence on Health & Wellness Book Mentioned: Beauty, Neuroscience, and Architecture: Timeless Patterns and Their Impact on Our Well-Being by Donald H. Ruggles Nature by Design: The Practice of Biophilic Design by Stephen Kellert Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision to register. Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: When your client wants the finest in luxury appliances for their kitchen: Choose Monogram! Are You Set Up with Monogram's Design Partner Trade Program? Other shows mentioned for shownotes: Che

Welcome to A Well-Designed Business! Today’s guest is LuAnn’s friend, Arianne Bellizaire. In this #blacklivesmatter episode, Arianne shares her experiences with us as a black woman and designer. Don’t be surprised when you have some self-discovery moments as Arianne takes LuAnn on a dive into the policies and systems that have been built in this country that allow us to see things differently. In addition, Arianne catches us up on what she’s been working on since she was last a guest on the show, and you don’t want to miss the details of her new video course! Please join this conversation, for you are sure to learn something new. Award-winning, Baton Rouge-based interior designer and content creator Arianne Bellizaire is a certified True Colour Expert who inspires her design clients and readers with her warmth, positivity, and creative problem-solving talents. Among Arianne's many awards and achievements in her design career, she has been named a High Point Market Authority Style Spotter (2015), Perlick Ambassador of Cool (2017), Villeroy & Boch Color Challenge Winner (2017), Modenus Blog Tour invitee (2016 & 2019), and Modenus DesignHound (Spain and London 2016, Surfaces 2018). Her blog Inspired To Style is a two-time nominee for the Amara Interior Blog Awards (2016, 2017) and is currently listed as one of the Modenus Top 100 Influential Blogs. Her work and expertise have been featured in Rue Daily, House Beautiful, Good Housekeeping, Business of Home, and USA Today. Show Highlights: Arianne shares how she decided to have more conversations about race with her white friends through reading How To Be An Antiracist and talking about it in the Facebook group that she created for it, Courageous Conversations: Unpacking Racism. This Facebook group grew rapidly and within two weeks of its inception, a curriculum and format was created. “Part of the challenge is everybody’s perspective causes them to see the world differently.” - Arianne The book allows the group to see history and policies as they are layered over race. Do you remember the debate about the dress that people were adamant was either black and blue or white and gold? Does Arianne have an analogy for you! Arianne provides examples of how we all subliminally have a hierarchy in our minds regarding race, and what is “good” versus what is “bad”. We must look at every policy and ask ourselves if that policy is “anti-racist”. “Anti-racist” is anything that provides equity for all races. It does not make one race superior to another. When you hear someone point out inequities or discrepancies, please do not feel offended. Rather, listen to the fact that that person loves this country enough to try to make it better. Arianne discusses her video course, Video Like A Pro. It’s about how to do video: how to make video a story, how to write a script, how to plan for your shoots, what equipment you need, and much more! Connect with Arianne! Arianne’s Email Arianne’s Instagram Arianne’s Facebook Arianne’s Pinterest Arianne’s Twitter Arianne’s video course: Video Like A Pro Facebook Group: Courageous Conversations: Unpacking Racism The 1619 Project Podcast Books Mentioned: How To Be An Antiracist by Ibram X Kendi Stamped by Ibram X Kendi Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision.com to register. Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned #20 Arianne’s original appearance Other #BLM Shows: #549 Corey Damen Jenkins #556 Kae Whitaker #562 Rasheeda Gray

Welcome to A Well-Designed Business! LuAnn’s guest today is her friend, Karen Wolf, and they’re going to be covering how Karen jumped into immediate action at the outset of the Covid-19 crisis. Karen’s background in marketing taught her to “double down or drown”, and she wasn’t about to drown. Listen in to hear how Karen’s decisive leadership combined with a willingness to think outside the box put her in the category of an exceptional business owner. See if you don’t have some great “A’ha” moments during this conversation! Karen is the Principal and Owner of nationally-recognized Karen B. Wolf Interiors. She is known for her signature style—"modern elegance,” which speaks to livable luxury, balanced color usage, clean lines, and layered spaces. Prioritizing her clients’ input and preferred aesthetics, Karen leads her team of talented women to create upscale residential spaces that speak authentically to her clients’ one-of-a-kind lifestyles and interests. Karen’s enthusiasm and passion for all facets of interior design have been a driving factor in her firm’s 10+ years of success and ability to work transparently, collaboratively, and effectively with her community of loyal clients. A triple-threat, Karen’s education in Fine Arts, Marketing and Trends Analysis offered her the knowledge and vision to build a successful design business from the ground up. With experience in product development, Karen always has her eye on what’s new and next, organically incorporating the newest and upcoming trends in ways that are warm and timeless. Karen’s work has been featured in a number of notable regional and national publications, both print and digital, as well as on national television on NBC’s George to the Rescue. A reliable source in the design industry, Karen has participated on business and design-focused podcasts and has an engaged, consistent presence at industry trade shows and conferences around the country. Karen believes that every project deserves a little sparkle, a little color, something natural, and lots of love. Show Highlights: Karen explains her “double-down or drown” philosophy. Designers should be marketing themselves 25% of the time, especially during a recession or pandemic. Learn to identify and overcome the roadblocks and perception issues that get in the way of marketing. Karen describes how she decided on content creation and marketing outreach for lead generation. The biggest move Karen made was creating Design Pop Live, an IG series on Design Trends. The content generated by these talks can be broken up into mini content for Pinterest, Facebook and blog. The content can also inspire additional topics for conversations. “You have to step past the fear, and step out. It works! After I did it once, it was just like riding a bike, all over again.” - Karen Consider hiring a marketing coordinator. Karen details her key strategies. Work it! Sometime you just have to hustle to succeed, especially right now. Connect with Karen! Karen’s Instagram Karen’s Facebook Karen’s Pinterest Karen’s Website Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Price: $2195 Register HERE! Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision to register. Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service. Their popular visualization tool is now available on Lee Jofa Workroom furniture! Kravet FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio: A Well Designed Business Other shows mentioned to link to and to tag in SM Elissa Grayer #451

Welcome to A Well-Designed Business, it’s Power Talk Friday! Ashley Uhl joins LuAnn on today’s show to talk about how to talk to your clients like a leader, not like a boss. Ashley Uhl is the only client experience consultant exclusively focused on working with interior designers and decorators. Ashley’s knowledge and expertise in client experience comes from her degree in Psychology, years of working with high net worth individuals at wealth management firm Morgan Stanley, formal training and work in human relations, sales, and presentations at top professional development company, Dale Carnegie, and from years of gleaning knowledge from five star establishments she visited during her international travel. Her knowledge of interior design, and the processes around it, came from her short stint as a designer, which then became a pivot to teaching designers about the client experience. Ashley now shows designers how to confidently lead clients through the design process by teaching them a repeatable, systematic approach to delivering an exceptional client experience. One that results in higher fees, increased efficiency, and clients absolutely adoring you. Ashley’s blog on the exceptional client experience is read by design professionals all over the world and has been a featured guest on podcasts such as Wingnut Social, Kimberly Seldon’s Business of Design, Kate the Socialite’s The Kate Show, and Michelle Williams’ Profit is a Choice. You can learn more about Ashley and how she works with designers at Ashley Uhl Consulting. Show Highlights: You don’t want your clients to run over you, so you want to communicate with them in a very specific, client-friendly way. Especially in initial conversations with people, keep the focus on what you’re willing to do, not on what you’re NOT willing to do. Talk in the positive. Ashley shares how to redirect clients in constructive ways. There’s a gentle way to flip deadlines around holidays and parties. “You aren’t a butler; you choose to be a servant-leader. You’re setting the tone every step of the way. You’re a leader who’s actively thinking through problems that your client is going to come up against. “ - Ashley It’s Ok to tell your client you need some time to think on a request, but let them know when you will get back with them. Take this time to experience your fear, then come up with a solution to take to your client. This puts you back in the leadership position. Explaining situations with respect to your clients is the doctor’s equivalent of having a great “bedside manner”. Ashley has pre-recorded video courses that can be taken at any time that teaches you how you can consistently provide an exceptional client experience from beginning to end. She also provides ideas on client pampering! Connect with Ashley! Ashley’s Facebook Ashley’s Instagram Ashley’s Pinterest Ashley’s Email Links : Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Attend the Virtual IWCE - July 29-30, 2020 Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Price: $2195 Register HERE! Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Instagram Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service. Their popular visualization tool is now available on Lee Jofa Workroom furniture! Kravet Other shows mentioned to link to and to tag in SM Wendy Woloshchuk #316, #527 Claire Jefford #237, #325, #486 Sandra Funk #2, 145, 520

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?” where you ask the questions and LuAnn helps out with the answers. Today’s question comes from Griffin Dorner, who is pregnant and due in October. Furthermore, she is the only one in her business so she’s looking for tips on how to prepare for maternity leave. Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara WWLD! Show Highlights: LuAnn provides the details around Griffin’s situation. LuAnn speaks from her heart regarding making our babies our first priority. Griffin should consider what she will and will not do during maternity leave. Based on that conversation with herself and a trusted family member, friend, or peer, here are what Griffin’s next steps should be: Review her projects and tie out as many as she can right now to completion. Review and lock down her finances, including invoices and operating expenses. Consider what happens with deficiency phone calls. Consider what happens with new work inquiries. Consider what to do about email and phone and who will be checking it. If you have a social media presence, think about hiring it out! If you have a newsletter, maybe take the time to write your blog posts now. LuAnn details how Griffin may be able to put her work hat on once a week while a loved one cares for her baby as she monitors work situations. Links : Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision.com to register. LuAnn's new course taught by Traci Connell: Buy Wholesale For Profit Starts July 22nd! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB A Big THANK YOU to This Podcast Sponsor: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company.

Welcome to A Well-Designed Business! LuAnn’s guest today is Vicky Serany from Southern Studio, and you’re going to hear how Vicky’s mission, vision, and goals for her company changed over the years. Sometimes you just have to make your business fit the life you have. You’ll be inspired to learn that you can revise, recalibrate, and reinvent your business at any time ever, over your entire life - and you’re going to receive lots of insights on leadership, too, so listen in! Vicky Serany uses fresh combinations of texture, pattern, and color to create luxury interiors that meet the needs of each client. By paying attention to every detail of a project, she is able to meticulously transform the design vision into reality. Her inspiration comes from the beauty in everyday life and travel to fascinating places. Vicky’s extensive work in residential design and new home construction has earned her awards both locally and nationally. Vicky is an Allied Member of the American Society of Interior Designers (ASID) and lives in Cary with her husband, Dan. This empty nest mom jumps at the opportunity to spend time with her two grown children. When she’s not creating inspired interiors, Vicky enjoys spending time at the beach, sharing a bottle of wine with close friends, and exploring new adventures on her bucket list! Southern Studio Interior Design was founded in 2001 and has earned a reputation as an award-winning interior design firm specializing in luxury interior spaces with casual sophistication. We believe that a well-designed home is timeless and reflects the unique personalities of its owners. The mission of Southern Studio is to provide a high level of creativity, integrity, and personalized attention to every project. Show Highlights: Vicky shares the dilemma she faced during the 2008 recession and the solution she found that actually went against everybody’s advice. Vicky and her team took advantage during coronavirus to work on “Covid-19” projects from home, learning new skills. “The one thing I’ve learned is that if we really focus on best business practices, we can survive and we plan for the down times.” Vicky LuAnn addresses the need to have a support group within the industry - mentors, business coaches, and experts in the area. Vicky provides an overview of the tools, processes, and systems that help her and her team to manage projects. Every team member is empowered to use their “Make It Right” policy. Learn from mistakes. Think about where you want to be and where you want to go so that you’re better equipped to lead your teams into the future. No matter where you are as a designer, you get there with a plan, taking action, and your support group. When things are tough, it doesn’t always mean that something is wrong. Don’t be paralyzed by fear! Connect with Vicky! Vicky’s Email Vicky’s Website Vicky’s Instagram Vicky’s Blog Links : 19hours The Blueprint - Mydoma Studio July 15th, 2020 Price: $129 EARLY BIRD PRICING OF $99 THROUGH JULY 14TH!! Closing the Sale Begins at Hello July 29 & 30, 2020 Go to IWCE Vision to register. Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Price: $2195 Register HERE! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio: A Well Designed Business Other shows mentioned Eileen Hahn #363 LuAnn Solo show: Let's Be Profitable #491 Laura Umansky #492

Welcome to A Well-Designed Business, it’s Power Talk Friday! Photographer Mike Van Tassell joins LuAnn in conversation today, and if you know anything about last year’s LuAnn Live, then you already know Mike. If you don’t, you will by the end of this show! As you listen, there will be no mistaking Mike’s commitment and passion to his profession and how he works with designers and architects. You’re in for a treat! Born and raised in New York City, Mike always found himself surrounded by cutting edge art and stunning architecture. His passion for art was one that developed early in life and always stuck with him. While studying Graphic Arts & Architecture at the City University of New York, he discovered photography through his coursework and began diving into the medium as a hobby. That hobby soon flourished into a professional career as he discovered a way to combine his excitement for photography and architecture. Mike spent the first 15 years of his professional career as a Photographer, Art Director and Creative Director for marketing organizations across New Jersey and New York City. Today, as an independent photographer, he is able to combine 15 years of client-facing services, along with his vision as an artist to bring a best in class customer experience to his clients. Mike is equally devoted to delivering high-end photography, as well as an unmatched customer experience to each of his clients. Specializing in partnerships with architects, interior designers, and what sets him apart is his ability to truly partner and collaborate with his clients as fellow artists with a vision for their work. Mike takes time in his process to hear each of their unique needs and apply a trained eye to his photography, ultimately delivering stand-out images that capture his client’s artistic vision and help their business to thrive. His partnerships span across multiple verticals including residential, commercial, academic, civic & cultural, healthcare, hospitality, and retail. His photography is used across advertising and marketing campaigns, professional portfolios, and design competitions globally. Show Highlights: In LuAnn’s observation and experience, there is a vast difference between average photography and excellent photography. Mike’s goal is to help designers take their photos to the next level, as well as elevate their online presence. Mike shares how interior designers can successfully work in partnership with photographers. Avoid trend photography, and photograph your spaces the way you want them to appear in your portfolio. Once you’ve established your style and your brand, photography can complement that by getting your photos where they need to be. Mike explains how a good photographer will be able to adapt to a designer’s style by using supplemental lighting, natural sunlight, subtracting light, or by replicating sunlight with strobe lights, for example. Capture photos that take prospective clients back into that space that you designed. Quality photographs of your design work is a key component in marketing your business and cultivating new clients. Here’s what Mike wished designers knew that could make their projects better! LuAnn and Mike reminisce over his photography session at last year’s LuAnn Live. “Photographers are like pizza. Everyone thinks they have the best pizza until they have the best pizza.” - Mike If you’re looking at your photography and you’re not getting a visceral reaction, then it might be time to consider a different photographer. Photography should be factored in when rebranding your website, as the photographs will be the first thing that a prospective client will notice. Remember: Photography is a partnership, a collaboration between creatives. Connect with Mike! Mike’s Email Mike’s Website Mike’s Instagram Mike’s LinkedIn Mike’s Blog Post: How to Bring Your Interior Design Style to Life Through Photography Links : LuAnn Live - Coming February 2021 Join the E-Mail List to Get Updates! Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Price: $2195 Register HERE! Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! 19hours The Blueprint - Mydoma Studio July 15th, 2020 Price: $129 Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Jaipur L

Welcome to A Well-Designed Business! Rasheeda Gray joins LuAnn in today’s #blacklivesmatter episode. Rasheeda shares her personal experiences in that we all may learn, benefit, and grow. Rasheeda Gray is the owner and principal designer of Gray Space Interiors, a full-service design firm in the Philadelphia area. Launched in 2016, Gray Space is devoted to curating a client-focused, transformative, and seamless design experience. With over 75 residential and commercial projects completed, the Gray Space approach to design can be found at the intersection of creativity, functionality, and process. Rasheeda's path into design begins at the tail end of a fifteen year career in Marketing and Communications with the nation's top insurance companies. She holds a Bachelors of Science in Marketing and International Business as well as a Masters of Business Administration degree (MBA) with a concentration in Marketing. Additionally, she holds a professional certificate in Interior Design from Temple University. Features include HGTV, Good Day Philadelphia, Elle Decor, Architectural Digest Pro, Designers Today, and more. Rasheeda is also the co-founder of Gray Real Estate Group, a real estate development company, along-side her husband, Jake and together they have two children, Jacob Jr., and Kennedy. Show Highlights: Rasheeda shares from the heart - her experiences as a black woman, mom, wife, corporate leader, and designer. Here are Rasheeda’s ideas for action: Follow, support, and share the #sharethemic initiative, both the original movement founded by Bozoma St John and her colleagues and ingeniously brought to our industry by Albie Buabeng. Albie is on Instagram at Albie Knows so follow her for information and updates. To learn more about Albie, please go back to episode #348 when she was on this podcast. Vote, show up, make sure the people in government enact laws that result in real changes. Representation within our industry. Shelter magazines, live events, show houses, product licensing, product development, everything. Look around and speak up to the ones in charge when you do not see our black colleagues at the table. Donate to organizations who make it possible to make change. In the industry, Rasheeda mentioned Black Artists Design Guild and The Black Interior Design organization. Outside the industry consider the NAACP. And finally, do not let this be only a moment, a hashtag. Keep talking, keep learning, stay accountable, teach your friends and children so real change becomes a reality. Please consider where and how you will show up to support her and all of our black colleagues and friends. Connect with Rasheeda! Rasheeda’s Email Rasheeda’s Website Rasheeda’s Instagram Rasheeda’s Facebook Rasheeda’s Pinterest Links : Share the Mic Now albieknows Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! 19hours The Blueprint - Mydoma Studio July 15th, 2020 Price: $129 Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Price: $2195 Register HERE! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to This Podcast Sponsor: Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service. Their popular visualization tool is now available on Lee Jofa Workroom furniture! Kravet Other shows mentioned for shownotes, to link to and to tag in SM Rasheeda Gray #267 Kim Kuhteubl #73 Albie Buabeng #348 Cat French #376 Britany Simon #490 Kae Whitaker #26, #114, #259, #274, #556 Amy Flurry #323, #108 Nicole McGuire #537 Fred Berns #174

Welcome to A Well-Designed Business! Today, LuAnn’s guest, Sara Hillery, shares her top tips for client retention and sound advice that you’ll be able to apply to your own business. Take notes or listen to it a second time, too, because you’re sure to hear some tidbits you missed the first time! Sara’s approach involves incorporating the fine and rare with the utilitarian and available, creating beautiful and functional spaces. With a focus on honoring each client’s personal history, the firm excels at updating and transforming client’s interior spaces both architecturally and decoratively making previously acquired and antique pieces more relevant and practical. While Sara draws inspiration from her travels to Europe, India, and Japan, her style invariably reflects her Southern heritage and familial roots in Virginia, Texas, and New Orleans. Upon graduating from the University of Virginia in 2004, Sara turned her focus to architecture and interiors and received her MFA in Interior Environments and ASID certification at Virginia Commonwealth University in 2007. After beginning her career in interior design working for a design group in Richmond, Virginia, Sara relocated to Houston where she became a Project Designer at Lucas Eilers Design Associates. While at Lucas Eilers, Sara’s projects received numerous local awards and accolades including Best in Show, Best Vacation Home, and Best Residential Green Design, and were featured in numerous publications. In 2011 Sara opened Sara Hillery Interior Design. As a proud working mother of 3, Sara excels at making design family friendly while still remaining creative, elegant, and timeless. RHome, New Orleans Home and Lifestyles, and Boomer Magazine have featured her work. Sara Hillery Interior Design has completed projects in Louisiana, New York, Texas, and Virginia. Show Highlights: “Clients aren’t just clients, they’re a part of my life.” - Sara Sara has genuine interest in each client. The more she knows and understands about them, the better she can serve them. Sara’s detailed client questionnaire serves as a reference throughout the relationship and is updated as she gets to know the client. Setting up the client’s expectations at the very beginning of a project is very important, and Sara offers her strategies. LuAnn shares how we sometimes function out of fear, but we can learn how to operate from a place of faith that doesn’t rock us when we encounter a surprise. More tips from Sara regarding client retention throughout the project. Remember that there is a big emotional tie between the client and the work you are doing for their home. Don’t forget a unique, personal gift to present to your client when the project ends. Sara has a fantastic idea for you to consider! Bottom line in client retention: Pay attention to people, learn the things about them that matter, and act on ways you can show that you appreciate them. Connect with Sara! Sara’s Houzz Sara’s Website Sara’s Instagram Sara’s Facebook Sara’s Email Links : LuAnn’s Blogpost on Faith or Fear Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! 19hours The Blueprint - Mydoma Studio July 15th, 2020 Price: $129 Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Price: $2195 Register HERE! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio A Well Designed Business Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Other shows mentioned to link. Candy Scott #279 Wendy Woloshchuk #316, #527 Ellie Mroz #374

Welcome to A Well-Designed Business, it’s Power Talk Friday! LuAnn welcomes Brad Leavitt back to the show, and they are going to be discussing what your builder wants you to know. Don’t miss this motivating conversation, it will be like being a fly on the wall to an exclusive builder’s club! AFT Construction is an award-winning construction firm and has been nationally published in magazines such as: Fine Home Building, Luxe Interiors and Design, and Professional Builder. Brad Leavitt is an energetic public speaker and ambassador for many national brands including Kohler, Pella, Cambria, Elkay, and Post-it Notes. Brad completed a Bachelor of Science in Construction Management from BYU in 2005 and worked on notable projects around Phoenix, including the Omni Montelucia in Paradise Valley. His Podcast, “The AFT Construction Podcast”, is focused on bringing value to its listeners, no matter their industry. The topics are focused on marketing, social media, entrepreneurship, organization, building science, and construction. AFT has continued to exceed industry standards and create strong client relationships based on integrity, reliability, and quality. Brad and his wife Ashley have 6 children, 5 girls, and 1 boy. Brad is active with all 6 of his children, serves in his local community, and loves all sports. Show Highlights: Brad and LuAnn discuss the importance of a design book. The more a designer puts on paper, the more accountable the builder will be. As your expertise grows, so will the level of detail you deliver in your design book. When you provide a builder with an example of your design book, that enables him to sell your value to the client. Brad shares how CAD brings extra value to the design book. It’s important to reach out to non-competing designers through social media and other networking opportunities to find out how they’re doing things. Brad encourages designers to chase the next-level project. You perfect your process and refine it after each job by doing a project autopsy. LuAnn covers the benefits to attracting builders who want to work with you. Brad divulges the tips to attract the right builders to work with you. The bottom line is this is a relationship-driven industry! Connect with Brad! Brad’s Email Brad’s Website The AFT Construction Podcast Brad’s Instagram (AFT_Construction) Brad’s Pinterest (AFT_Construction) Brad’s Facebook Brad’s LinkedIn Links : Design-Build For Profit - Coming Late Summer / Early Fall! With Jenny Slingerland of Black Ink Interiors Get on the Email List HERE! 19hours The Blueprint - Mydoma Studio July 15th, 2020 Price: $129 Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends TODAY, July 3rd! Pricing goes up to $2195. Register HERE! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Other shows mentioned to include in show notes: Brad’s other show: #542

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?” where you ask the questions and LuAnn helps out with the answers. Today’s question comes from Angela in Pennsylvania. Angela has 20 years of experience in design but considers herself somewhat of a baby designer since she only opened her own business two years ago. The Covid-19 event has had a huge impact on her virtual close rate, and she’s needing some guidance. Listen in to hear more about the dilemma that Angela faces, as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara WWLD! Show Highlights: LuAnn shares the details of Angela’s dilemma: Angela has resisted switching her business model and has picked up a few clients virtually, for which she receives a small deposit. She presents them with a slide presentation with fabrics delivered via mail, and the clients love what they see. When the client sees the invoice, however, they offer various excuses to back out. Angela’s close rate prior to Covid-19 was about 90%; now it’s around 10%. Here are some of LuAnn’s suggestions for Angela: Think outside the box! It’s very helpful to have an automatic salary withdrawal for yourself every week, even if it’s small. When you know you have to make money, somehow you do it. Since Angela is having a hard time closing full-service projects, perhaps she should consider adjusting her business model, after all. Angela could lean into a temporary consultancy model, as there have been other designers who have had great success with this. Don’t mail out the presentation unless the fee is paid up front. A 90% close rate means prices are too low. Get real and examine the entire process from beginning to end with the client to discover the reason why they are backing out of their deals. What signs were missed or ignored along the way? In wrapping up, LuAnn encourages Angela to go back and think about her “why”. If Angela truly loves being self-employed, she should stay the course and keep perfecting her process, because this will increase her confidence which will, in turn, increase her profits. Links : 19hours The Blueprint - Mydoma Studio July 15th, 2020 Price: $129 Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends July 3rd! Pricing goes up to $2195. Register HERE! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! The first of 6 monthly meetings start in August, and there are 3 spots open! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Other shows mentioned: Duncan Blair #301 WWLD #541

Welcome to A Well-Designed Business! On today’s show, LuAnn chats with Rebecca Robinson from Monarch Lane Interiors. Rebecca is one of the leading home renovation experts in Tennessee, and she’ll be sharing how she explains her value to contractors and builders and how this results in a full pipeline for her and her firm. You’ll also hear how Mydoma Studio makes this process even easier for her to pitch to contractors and easier for her to effectively manage the projects once she lands them. Don’t miss this conversation! Monarch Lane Interiors is a Full Service Interior Design firm by Rebecca Robinson. With 20 years of experience remodeling the homes, offices, and commercial Studios of successful professionals around Nashville and surrounding counties. Rebecca is involved in every aspect of remodeling from drawing floor plans to color and selections to managing contractors and overseeing the design and construction details. A customer relationship specialist, Rebecca has formed lasting friendships with her clients, helping some with multiple homes and projects. Her clients describe her as passionate, positive, and a problem solver. Specializing in Kitchen and Bath Design, Rebecca holds the certification of Associate Kitchen and Bath Designer-AKBD. She knows the industry guidelines and codes to keep your home’s best interests in mind. A member of the National Kitchen & Bath Association -NKBA, the longest and largest established design organization. Also an Allied Member of ASID- American Society of Interior Designers. Rebecca graduated from O’More College of Design with a Bachelor’s in Interior Design. Rebecca launched her design firm in 2006 after working several years managing a team of designers at a local furniture retailer. It is there that she gained the knowledge of flooring, furniture construction, and textiles, as well as managing store operations, client budgets, and organizing the delivery and warehouse team. Her experience designing Model homes also gave her the eye for staging and furniture and accessories. A long-term resident of Nashville, Rebecca knows the area, along with real estate and design trends to enhance the home’s value. Show Highlights: Rebecca shares how she saw the need to work on the contractor / designer relationship. Here are some reasons why contractors don’t like to work with designers. Rebecca details a private package she ended up creating that contractors can buy as a gift to their clients. Mydoma Studio allows clients and contractors to log in to a project that you’re working on, and Rebecca sits down and shows them how to use the website. The client has the option to purchase additional design work when their initial gifted time has been used. LuAnn and Rebecca covers some of the ways that Mydoma Studio makes communicating and managing a project so much easier. How Rebecca reaches out to contractors that she does not personally know. “When I present to a contractor, I don’t just tell them all these things. I actually bring my laptop and show them Mydoma. Every single time.” Rebecca Rebecca addresses the rebranding of her business in 2019 and all the changes that accompanied it. Sometimes you just have to jump into your fear and go for it! LuAnn imparts some wise words about making mistakes. Business retreats are powerful and can bring great results! Do you want harmony in your business? Check out Rebecca’s Designer Notes Retreat. Connect with Rebecca! Rebecca’s Website FREE Download! The Interior Designer's Guide to Working with Contractors Designer Notes Retreat Links : 19hours The Blueprint - Mydoma Studio July 15th, 2020 Pre-Sale Price: $99 through June 30th Full Price: $129 effective July 1st Buy Wholesale For Profit with Traci Connell Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends July 3rd! Pricing goes up to $2195. Register HERE! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! Mydoma Studio A Well Designed Business When your client wants the finest in luxury appliances for their kitchen: Choose Monogram! Are You Set Up with Monogram's Design Partner Trade Program? Other shows mentioned to link: Brad Leavitt #542 John Dupra Revel Woods #329 Allie Finkel #452 Sarah Daniele #91, #177, #555 Fred Berns #337, #393, #460 Dixie Willard #272 Christie Leu #182 Darci Hether #220 Lisa Escobar #258 Krystle Pickens #543

Welcome to A Well-Designed Business, it’s Power Talk Friday! Desi Creswell joins LuAnn in a conversation today about breaking old habits and how to think about the same things in new ways. You’ll hear about how important it is to get real about your life by setting goals and expectations that serve you in totality so that you can run both your life and your business in sustainable ways. Get ready for some fantastic a-ha moments! Desi Creswell is a Certified Life and Business Coach who helps interior designers stop feeling overwhelmed so they can intentionally achieve next-level success with more freedom and fulfillment. An awarding-winning interior designer who has worked for world-renowned design and architecture firms prior to establishing her own design practice, Desi is uniquely equipped to empower her clients with an essential blend of industry specific expertise and mindset coaching. Her passion is to help designers build thriving businesses that enrich and support their lives as a whole. Desi will be one of the co-authors in LuAnn’s next book, A Well-Designed Business - The Power Talk Friday Experts, Volume II. Show Highlights: Desi explains that many designers are solopreneurs and wear both the CEO and the technician hats. The CEO is responsible for the vision of the business. Many designers spend too much time as technicians and not enough time developing their capacity to run the business as CEO. If this happens, a designer basically becomes a glorified assistant for their own business. You can’t afford to NOT take the time to get intentional about where you’re headed. How is your business serving your life? Desi covers CEO tasks and questions for consideration. Develop a strategy and be intentional about the way you’re spending your time. Think about what is possible, and make sure your life goals and business goals support each other. “The intention of growing your business and setting big goals for yourself is not just about the results, it is about the person you get to become once that goal is realized.” - Desi Be aware of places you might stumble! Desi and LuAnn share a plethora of tips, tricks, and strategies to get you on your way to honoring commitments to yourself as you grow your life and your business by developing your CEO mindset. Connect with Desi! Desi’s Website Desi’s Instagram Desi’s Email Schedule Mini Session HERE The Interior Designer’s Get It Done Daily Planner - FREE Download HERE Links : LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB A Big THANK YOU to This Podcast Sponsor: When your client wants the finest in luxury appliances for their kitchen: Choose Monogram! Are You Set Up with Monogram's Design Partner Trade Program? Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Other shows mentioned Desi Creswell #475 Madeleine MacRae #315, 283 Amber Dawn #478 Krystle Pickens #543 Nicole Cole #509 Amber De La Garza #385 Sara Lynn Brennan #463, 514, 524 Duncan Blair #301

Kae is a Digital Marketing Strategist that specializes in helping service providers create automated marketing systems that close the gap in leads lost, enhance their sales processes, and keep customers returning bringing their friends. Kae’s philosophy is it takes the right strategy coupled with the proper tools to execute a well thought out plan. She takes a tailored approach to helping her clients satisfy their online revenue goals, by paying attention to the unique needs, audience and capacity of each business, and creating strategies that are beneficial for not only the customers but the companies as well. She would love the opportunity to speak with you about your digital marketing goals and how she can help. Kae offers complimentary calls to talk through your needs and see how she can best help you meet your goals. Connect with Kae! Kae’s Website Kae’s Instagram Kae’s Facebook Kae’s Twitter Kae’s Pinterest Kae’s Email Oprah Show on YouTube: Where Do We Go From Here? (Part 1) Where Do We Go From Here? (Part 2) Book: A Well-Designed Business - The Power Talk Friday Experts by LuAnn Nigara & Friends Other shows mentioned Corey Damen Jenkins #549 Kae Whitaker #26, #66, #114, #259, #274

Welcome to A Well-Designed Business! LuAnn’s guest on today’s show is her good friend, Sara Daniele, the founder and CEO of Mydoma Studio. Mydoma Studio also happens to be the second-longest standing sponsor of this podcast! Don’t miss their conversation because you’ll want to hear all of the exciting details about Mydoma Studio’s 19H The Blueprint workshop that is coming up in July. This course will help design professionals, like you, build resilience into your business, no matter what crisis comes your way. Sarah Daniele is the CEO and co-founder of Mydoma Studio. Mydoma Studio is the complete interior designer toolkit; workflow software to organize design projects from beginning to end and a thriving design community. The first version of Mydoma Studio was built to fulfill a personal need. It was the encouragement of her peers that Sarah Daniele turned tech CEO and built Mydoma Studio for the interior design industry. Sarah is passionate about building tools and technology to allow interior designers to grow their businesses. Sarah has previously spoken at leading industry events and technology panels. Sarah and Mydoma Studio have also been featured in Designers Today, Home Accents Today, Editor at Large, and Kitchen, Bath Design News, and A Well Designed Business podcast. Show Highlights: The 19Hours digital conference replaced High Point in April. The upcoming 19H The Blueprint will take place July 15th, 2020! You didn’t have to attend April’s conference to get benefits from the new workshop. Sarah shares how this newest course has come about. Sarah is an interior designer who happens to also run and operate a software company. LuAnn kicks off the workshop at 10:30am EST! A comprehensive recording will be sent to all attendees within 24 hours after the event. Sarah gives an overview of what to expect with each presentation of this 5-step methodology: Step 1: Learn how to target your ideal customers Step 2: Set your project up for success Step 3: Organization & Presentation Step 4: Checks & Balances Step 5: Presenting the project closeout There will be time dedicated after each session for Q&A. “This is the how. This is getting stuff done!” - Sarah This methodology teaches you how to build an adaptable process. For more information, visit 19hours The Blueprint. Connect with Sara! Sara’s Website: Mydoma Studio For more Information: 19hours The Blueprint July 15th, 2020 Pre-Sale Price: $99 through June 30th Full Price: $129 effective July 1st Join our designer community on Facebook! Mydoma Studio Designers Email: [email protected] Links : Buy Wholesale For Profit Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends July 3rd! Pricing goes up to $2195. Register HERE! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Other shows mentioned to link to and to tag in SM Sarah Daniele #91, #177 Janelle Photopoulos #364 Wendy Woloshchuk #527 Stacey Brown Randall #93 Ashley Uhl #412 Susan Brunstrum #36

Welcome to A Well-Designed Business! It’s Power Talk Friday and LuAnn is pleased to have her good friend, Traci Connell, joining her to talk about their newest venture, the Buy Wholesale for Profit program. Listen in as they give you a sneak-peek of The 6 Steps to Making Maximum Profit through Buying Wholesale! Traci Connell is an inviting, engaging, and approachable mentor who has overcome personal setbacks to build the business of her dreams - a multi-million dollar interior design business that she grew and scaled while navigating single-motherhood in the wake of immense tragedy. Traci is an expert in delivering unique design with ease of mind. She says: “What good is a luxurious home if you can’t actually live in it?” That philosophy drives her to provide high-end interior design that really lasts for every one of her clients. From initial to final details, each project is outlined through a state-of-the-art project management system, streamlining the process and enhancing the client experience. Over the years, Traci has been recognized with numerous local and national awards and publications in the interior design industry as well as many accolades within the business community. She recently launched her coaching and consulting business to teach other designers and female entrepreneurs how to get unstuck and scale their businesses just like she did using her proven system that she tested and developed over the past 8 years. She is really excited to share this system with others. Show Highlights: Traci shares the story of how she decided to grow and scale, and how she developed this information into a proven program. Traci relates the benefits to designers who follow her course. The Buy Wholesale for Profit modules that Traci details are: Pivoting Your Business Mindset - The differences between consultancy and furnishings business models, the procurement timeline, and the advantages of wholesale margins vs. retail. Plus: Traci’s Furniture Revenue Forecasting Tool to project past a NET income of $100k. Developing a Buying Co-op - The characteristics of successful partners, the desired strengths, and red flags. Plus: Traci’s Business Formation Checklist and template to develop and organizational chart for partnership success. Outreach to Vendors/Manufacturers - How to develop a list of target vendors, and how to communicate your value to vendors. Plus: Traci’s cheat sheet of preferred manufacturers and tip sheet for communicating with vendors. Pricing Your Furnishings and Design Fees - Your pricing sweet spot, how to convince clients to buy, and how to develop a budget. Plus: Traci’s preferred method for developing a design fee and furnishings budget. Processes and Systems for Expansion - The tools of a successful reseller, which project management software should you use, and the timeline from presentation to installation. Plus: Traci’s Top Tip Sheet for considering a receiving warehouse and a no-fail project timeline template. Wrap-Up - During this module, Traci answers lingering questions, helps you put all of this information together, and helps you decide on a clear path forward. You still have to look at the local artisans and support the showrooms in your area! Please visit the website for more details and information about the deliverables built into this course, which include a private FB specifically for the attendees of the course. You can ask Traci questions between sessions and connect with each other for support and help! All of the sessions are recorded and you will have lifetime access to them to watch, in case you miss a session or if you want to re-visit them at any point in the future. “When we don’t have the confidence, it’s because we don’t have the tools behind us to lean on.” Traci Connell Connect with Traci! Traci’s Email Traci’s Coaching Website Traci’s Interiors Website Traci’s Instagram Traci’s Facebook Traci’s Pinterest Buy Wholesale For Profit Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends July 3rd! Pricing goes up to $2195. Register HERE! Links : LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! A Big THANK YOU to This Podcast Sponsor: Open Your Trade Account & Get 10% Off Any One Purchase of Kravet Fabric, Wallpaper, or Trim! Use Code at Checkout: AWDB10 Kravet Jaipur Living’s Website - Easy to Br

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?” where you ask the questions and LuAnn helps out with the answers. Today’s question comes from Leslie, a designer that LuAnn happened to meet last winter in Chicago at the Power House Luxury Conference. Leslie is struggling to educate customers who walk into her hybrid full-service design firm / large retail showroom and expect free design services. Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara! Show Highlights: LuAnn shares the details surrounding Leslie’s dilemma and identifies with the consumer education stru It is likely that your messaging is not clear if you are constantly explaining yourself, your business, and your process to people. Once you are clear, the struggle will be over. LuAnn suggests that Leslie carefully analyze all of her revenue streams, using this enlightening and motivating exercise: What was your gross revenue last year? Identify all sources of revenue: design fees, product sales from the showroom, markup on outside contracted goods and services…what others do you have if any? What is the breakdown in gross revenue by category? What is the net profit margin of each category? What one or two revenue streams do you like doing the most? Are either of your favorite ways to make money also one of your top producing streams? If the answer is no, is there a way to increase their gross revenue capacity or their gross profit margins? The 2 big things to consider from this exercise: Step 1: Get clear on where you earn the most and then move in that direction. Step 2: If the competition is zigging, you need to zag. Have a beautiful hand-out made for the furniture salespeople, designers, and customer service reps to refer to and to give out to all potential customers that come in the store. LuAnn details all the information that the hand-out might hold, such as furniture services on one side of the hand-out and full service design on the other side. Educating the team members on the two different services is very important, so that they can present the hand-out to customers and answer questions with confidence. Links : LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: Book 1: The Making of A Well - Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! LuAnn's new course taught by Traci Connell: Buy Wholesale For Profit Starts July 22nd! Are You Interested in a 2 Million Plus Mastermind with LuAnn? Email her at [email protected] and put “mastermind” in the subject line. She’ll set up a call and see if it’s a good fit for you! A Big THANK YOU to This Podcast Sponsor: When your client wants the finest in luxury appliances for their kitchen: Choose Monogram! Are You Set Up with Monogram's Design Partner Trade Program?

Welcome to A Well-Designed Business! LuAnn’s guest today is Shirry Dolgin. Hold on to your seat as Shirry humorously recounts her long-ago experience with a sales tax audit that was the furthest thing from funny at the time. You just might identify with the gamut of emotions that she experienced during this period and hopefully learn from her ordeal! Shirry Dolgin is a rising star in the southern California interior design community. Having established her firm, ASD Interiors INC. in 2004, Shirry has an impressive portfolio of projects, and has been featured in a variety of media outlets including multiple TV appearances. Specializing in large scale residential and commercial projects and an industry expert in construction, she has built a reputation as one of the most knowledgeable renovations interior designers in the industry. A native of Los Angeles and the daughter of the owner of a construction company, Shirry was exposed to the world of design at an early age. She went on to study performing arts in Boston as a dancer, then attended the prestigious Fashion Institute for Design and Merchandising in L.A., first in the visual communication department, then transferring to interior design. Shirry’s on-screen career began in 2006, when she was asked to participate in a renovation project for television. Given her background in performing arts, she was a natural. Her TV credits include a design and remodel segment on the KTLA morning show, an appearance on HGTV’s Selling L.A. and a feature of her live/work office on You Live in What? for HGTV. She has participated in several episodes of House Hunters Renovation and was a two-time winner on HGTV’s design competition show, Design Wars. ASD Interiors projects have been featured in Traditional Home and Apartment Therapy, and published in the Kitchen Bible. ASD has received the “Best of HOUZZ” in service and design for the past nine years. Show Highlights: Shirry shares the backstory that led up to the letter from the State Board of Equalization requesting a sales tax audit. Shirry was working with a CPA that didn’t reconcile her account on a monthly basis. The audit covers a 3-year period. The CPA requested that Shirry gather all of her documents, which was bewildering to an unprepared Shirry. The CPA submitted all of the information that they were able to gather. The State Board of Equalization determined that Shirry was not properly collecting sales tax and demanded a very large sum of money, which Shirry did not have. Shirry requested an appointment with the State Board of Equalization’s superior manager in order to understand how they arrived at their figures. The State Board of Equalization’s response to Shirry stunned her! You don’t know what you don’t know. Shirry shares what she learned from this meeting. “I learned more going through that audit than I did in three years of college to get a design degree.” - Shirry How do you pay back $43,000 that you do not have? LuAnn explains the “Red Pen System” that she uses at Window Works. Find out if the CPA found redemption in Shirry’s eyes post-audit! Learn to speak up when something doesn’t seem right. Your action item: Download the handbook of equalization for your particular state (.gov address). Shirry: Collects 35% across the board for Residential work. Has this “procurement fee” conversation with her clients. Shirry and LuAnn offer additional tips on collecting sales tax. Links : Shirry’s Email Shirry’s Website Shirry’s Instagram Shirry’s Facebook Shirry’s Pinterest Buy Wholesale For Profit Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends July 3rd! Pricing goes up to $2195. Register HERE! Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! A Big THANK YOU to This Podcast Sponsor: Other shows mentioned: Cheryl Clendenon #482 Eric Ross #504, #505 Sally Williams #496 Laura Michaels #372 Dina Holland #354 Sandra Funk #520

Welcome to A Well-Designed Business! It’s WTF, Window Treatment Friday! In today’s episode, LuAnn and her friend and co-host of WTF, Vita (Vitalia) Vygovska, explore how custom awnings can be the answer that your clients are looking for and the solution you need for your business and its profitability Vitalia Vygovska (Vita for short!), CWFP, MBA, is an award-winning window treatment specialist, author, speaker, mom, wife, and a ballroom dance enthusiast. Her company, Vitalia, Inc, provides all-encompassing concierge-level, tech-driven fabrication, measurement, installation, and project management services exclusively for interior designers. Show Highlights: Vita discusses how she arrived at her revelation that awnings could add revenue to her bottom line. Awnings are a creative up-sell that also serves a need for your client. Awnings are particularly desirable to high value design projects right now due to COVID-19 concerns because: more families are taking “staycations” this summer. being outside is a safe way to socialize. this can be a place to “work from home”. children can sit and do their homework, read a book, or enjoy the air being safely protected from UV rays. there is a reduction in energy costs by 25%. LuAnn covers entry-level price points. Interior designers should be interested in selling awnings if they’re decorating outside spaces, anyway. Reasons why awnings are superior to pergolas. Be aware that your window treatment specialists can help you with this. What you can do now: Start speaking with your current clients about awnings and let them know that you are a resource for this. Research which window treatment and awning specialists are in your area and set up appointments. Download the Window Works guide to Awnings by going to windowworksnj.com (if you like it, let Leslie Carothers at Savour Partnership know, she would surely appreciate it!). The number one way to increase your revenue is to sell more things to your current clients. Remember that for both the short-term and long-term it is important to always create diverse revenue streams that align with your design firm. Links : Watch WTF Live Shows on FB Learn More About Working with Window Works Learn About Working with Vita Learn About Exciting Windows Learn More About Leslie Carothers & Creating a Lead Magnet for Your Business Receive a Free Subscription to Window Fashion Vision Magazine Attend the Virtual IWCE Learn About the WCAA (Window Coverings Association of America) Buy Wholesale For Profit Stop Buying Retail and Start Making Maximum Profit KICKING OFF July 22, 2020 Early Bird Pricing! Register Now: $1895 Early Bird ends July 3rd! Pricing goes up to $2195. Register HERE! LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! A Big THANK YOU to This Podcast Sponsor: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio: A Well Designed Business If you loved this show, listen to these for information referenced by previous guests: Leslie Carothers / Savour Partnership: #458 Leslie Price: #413 Nancy Ganzekaufer: #256, #389 Nicole Heymer: #125, #317, #466

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?” where you ask the questions and LuAnn helps out with the answers. Today’s question comes from another one of LuAnn’s coaching clients, who was experiencing a late invoicing issue due to some extremely hectic circumstances in her life. Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to luannnigara.com/wwld! Show Highlights: LuAnn shares the details surrounding her coaching client’s dilemma. The client was hesitant to send out invoicing at such a late date and LuAnn prepared her to by saying that some clients would fight her, some would pay her and some would ignore her. The client did send out the invoicing, knowing that she did the work and earned the money, but was ready to eat some crow if she couldn’t collect payment. Apologizing appropriately and owning her mistake netted her payment from most of her clients, but there was one in particular that was adversarial. After a few not so fun email exchanges the client ultimately sends this email: “You will receive payment for the invoices in the same timeframe you billed me." LuAnn shares the cordial response that the client wanted to send, but LuAnn had a more appropriate response in mind, since this was clearly a compassionless, bad-mannered client. The key here is to focus on the agreement to pay, which the client had agreed to do. Leave the emotion out of the equation. You don’t want to introduce any other elements that can take the conversation away from the primary goal, which is collecting the money. LuAnn shares her thoughts on the various responses that the client might have sent, and suggests that the client allow herself grace when she makes mistakes. The hope and goal is to learn from the mistake so that it is avoided in the future. Links / Resources: LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? www.luannnigara.com/cob Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! LuAnn's new course taught by Traci Connell: Buywholesaleforprofit.com Starts July 22nd! A Big THANK YOU to This Podcast Sponsor: Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company.

Nationally acclaimed interior designer Corey Damen Jenkins mixes vibrant colors with layered patterns to create architecturally inspired spaces that are, at once, elegant, inventive and timeless. Taking cues from runway fashion, his residences feature luxurious and refined materials including intricate wallcoverings, sculptural lighting and stately furnishings. Jenkins’ goal “is to ensure that my clients’ homes are always classic, chic and without an expiration date,” states the designer. Most recently Jenkins was honored with Traditional Home’s “New Trad” Rising Star of Design Award, as well as an extensive cover feature highlighting a recent commission. His work has also garnered attention from numerous publications including Architectural Digest, The Wall Street Journal, House Beautiful, Veranda, Domino, and HGTV. Connect with Corey! Corey’s Website Corey’s Instagram Corey’s Original Appearance on the show: #127

Welcome to A Well-Designed Business! Terri Taylor joins LuAnn on today’s show and she’s going to be walking you through how she calculates budgets on the fly. You’re going to learn what a powerful tool it can be for your design business! One of Terri’s passions is helping interior designers get their firms organized and profitable. Make sure you take notes because Terri’s going to detail how she does this in an understandable, doable way! Hopefully, it will inspire you and give you the courage and language to have that tricky conversation about budget with your next client. Terri Taylor is a frequent speaker and guest lecturer at design conferences and showrooms throughout the country. She speaks on a number of topics related to the business of interior design, including: business practices, sales, marketing, motivation, leadership, success, and personal growth. Ms. Taylor is nationally known as an interior design business expert and coach who teaches and mentors interior designers to help them create successful design businesses. Terri has over 32 years in the interior design and construction business. She holds both residential and commercial general remodeling Arizona Contractors Licenses, and qualified for her NCIDQ certification in 1991. Terri is a professional member of ASID, IDS, and NCIDQ. Terri connects with heart-centered designers to help grow their business strategy, accountability, and profitability all while undergoing a beautiful personal transformation. Show Highlights: Using an Excel spreadsheet with the items found in a room and broken out by a room during a consult is simple and efficient. If you can get a client to agree with you on the price of furniture pieces three or four times, the client is going to say yes to you when you ask to be hired. You have to do your homework and know how to figure these prices out beforehand. When you get all the prices on your yellow pad, add it up using easy, rounded-up numbers, and write the total. Hand this to your client, and don’t say anything. They might say they didn’t know it was going to be that much, and Okay. Then you’ve just sold the whole job. If they counter with a lower price, agree with them, then ask them which parts they would like to take out? This is not the time to educate your client on quality and value, you’re just determining their thoughts on prices. Once you agree on the total of the furniture, you can pull out a design fee based on 15% - 20% of the furniture budget. This is a small number and easy to sell, but keep your percentage private. Terri offers more details on how to do this. There is a way to create revenue of millions of dollars a year, but it’s about team and organization. When you actually design the room, you don’t pay attention to the individual pieces but are just keeping the overall budget in mind. You have gotten the agreement based on concept and budget. What you can learn by floating good, better, and best prices for individual pieces. Your answers have to make sense and you need to speak with confidence. Tips on collecting your design fee. Although you charge a flat fee, you still have to plan your hours and know how much time each part of the project you have to complete its so that the flat fee you charged is profitable. · As you gain experience (meaning as you have perfected your back end, your process, your efficiencies as well as your budget and sales presentation), in order to make more money you should be striving to earn more money on the furniture items (instead of raising your design fees above 20-25%). · Terri shares information on her various online courses and the services she offers at Interior Design Business Academy. Links : LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’sBlog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara: COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! LuAnn's new course taught by Traci Connell: Buy Wholesale For Profit Connect with Terri! Terri’s Website: Go to Interior Design Business Academy and sign up for our bi-weekly newsletter to get FREE business tips and strategies and invitations to my monthly FREE Design Business CEUs. Terri’s Email: Terri@InteriorDesignBusinessAcademy A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio: A Well Designed Business Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Set Up a Virtual App

Welcome to a Well-Designed Business! It’s Power Talk Friday, and LuAnn’s friend, Jamie Lieberman, joins the show today. Jamie also happens to be her lawyer and co-author of their upcoming book, A Well-Designed Business, The Power Talk Friday Experts, Vol 2, coming Fall 2020. Jamie will be covering five steps to engaging effectively in any negotiation. This is a great topic because you can dramatically improve your profitability when you sharpen these skills. Negotiating is a learned skill, just like learning how to do floor plans, and just like learning to do floor plans, negotiating is a critical skill to ensure your success, so listen in and take some notes! Jamie Lieberman is an attorney, podcaster and entrepreneur dedicated to making legal accessible and to sharing the message that legal does not have to be scary. As the owner and founder of Hashtag Legal, Jamie draws on her experience working with influencer marketing professionals, creatives and business owners to help her clients grow and protect their businesses. She leads an all female, virtual team focused on providing clients with advice on a wide range of subjects such as intellectual property, contracts, privacy, FTC and general business law as well negotiation strategies. Jamie is a highly experienced speaker and is the co-host for the FearLess Business Podcast. Show Highlights: If you’re an entrepreneur, you’re a sales person. Determine your tolerance for risk. Negotiation is about collaboration, and needs a holistic approach. Bargaining is what most people think negotiation is. There is so much strategy and research that goes into a true negotiation that by the time you get to bargaining, it’s an afterthought. Jamie details the five steps to effectively engage in negotiation, which are: Strategy Setting the Climate Getting Information Clarifying Positions & Interests Bargaining After those five steps, that’s when you can memorialize your agreement in a contract. Don’t be surprised if you have multiple waves of negotiation before you actually sign a contract. Know your boundaries and know when and if it’s appropriate to walk away. Resources: LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’sBlog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Connect with Jamie! Jamie’sWebsite Jamie’s Facebook Jamie’s Instagram Jamie’s LinkedIn Jamie’s FearLess Podcast Jamie’s YouTube Channel A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Previous Shows Mentioned: Kwame Christian: #129 Jamie Lieberman #454 Article.com Jillian Cross #367

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?” where you ask the questions and LuAnn helps out with the answers. Today’s question comes from LuAnn’s coaching client, Jill, who gave LuAnn her blessing to share this sticky situation on the podcast. Jill has a new client who is the daughter of a very good client (and friend) of hers. The new client had a general contractor present at an in-home consultation for window treatments and the GC was very opinionated, contradicting Jill's advice at every turn. To make matters worse, the new client gave deference to every word he said. Listen in to hear multiple dilemmas that Jill faces, as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions. If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to luannnigara.com/wwld! Show Highlights: LuAnn shares the details of her coaching client, Jill’s, dilemma. LuAnn posed this question for Jill to consider: Do you actually disagree with the GC’s suggestions and comments, or are you just annoyed that his say-so is being included in the discussion? The bottom line is to get clear on what your actual reaction is and separate the emotion from it. As it turns out, Jill thought that the GC was leading her client into mistakes, some much worse than others. Additionally, Jill would be the one responsible at the end of the day. When Jill presented her reasoning, her reasoning was poo-poo’d and the client sided with the GC. The next question that LuAnn asked Jill: Does the client’s mother know the GC and does she have an opinion of him, and is this something that she needs to know about? Jill confirmed that the mother does know the GC and does not care for him. Here’s the third question that LuAnn asked Jill: Yes or no, honestly: with everything set up as it is now with the same dynamics in place, do you see this project as being successful if you take the job? Jill did NOT see this project going well. LuAnn’s final question for Jill: Pretend everything is exactly the same and the project is $2,600 instead of $26,000: would you give a second thought to just walking away? Jill’s response was no, with the exception of the relationship with the client’s mother. The most important thing to consider, given all the details, is the relationship with the original client. The second most important thing is Jill will only proceed with the job if this particular GC is not involved. Know what you will do, and what you will not do. What would Lu do, based on this information? Listen in to find out the surprising outcome! Links / Resources: LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’s Blog Power Talk Friday Is Chairman of the Board Right for YOUR Business? www.luannnigara.com/cob Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account with ARTICLE.com Here! Be the hero for your clients, and be the solution they need right now with Article. Jaipur Living’s Website - Easy to Browse, Custom Calculator, Products Ready to Ship! Open Your Trade Account to Begin Your Relationship with This Admirable Company. Previous Episodes: #222 #526

Welcome to A Well-Designed Business! Last year at LuAnn Live, LuAnn gifted each of the VIP Attendees with the headset which she requires when you do an interview with her, then challenged her attendees to take action in their business and come onto the show and share about it. Today’s guest is Laurel Smith, the principal of Farrington Avenue and she is doing just that! Laurel will be sharing the ups and downs and the stops and starts of her entrepreneurial journey that will seem so familiar to many of us. She discusses some of the assumptions she made about owning a business, some of the mistakes she made in starting up, and how she finally came to exactly what she knows she was meant to do with her professional life. Listen in as Laurel describes the key to how her growth really began, the things that catapulted once she got real, and see if some of her story sparks something that just might be inside of you, too! Show Highlights: Laurel shares her work and educational background and how listening to the podcast helped in to her decision to go in another direction to pursue her dream. Laurel has built her brand around everything she learned in occupational therapy and about how humans interact with their environment. When you can’t perform tasks, that impacts your sense of self, quality of life, and well-being. Her mission and vision for her company is built around the idea of creating wellness through design and making the home a happy and healthy place. LuAnn shares her “business mid-life crisis”, how she worked through it, and the wisdom that came out of it. Don’t map out your story of success using someone else’s narrative. Laurel details all of the work that she has been doing to transform her business. There’s power in the words we speak! LuAnn addresses confidence and how it comes out of understanding and growth. Resources: LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Books Here: The Making of A Well - Designed Business: Turn Inspiration into Action A Well-Designed Business - The Power Talk Friday Experts LuAnn’sBlog Power Talk Friday Is Chairman of the Board Right for YOUR Business? LuAnn Nigara: COB Are you a #babydesigner, #risingdesigner, or a #seasoneddesigner? Take the “What Level is Your Design Firm” Quiz and Find Out! Get a list of things to do that day, by the end of the week and by the end of the month, in addition to the best podcast episodes to listen to appropriate to where you are in your business journey! Connect with Laurel! Laurel’s Instagram A Big THANK YOU to These Podcast Sponsors: FREE Trial! A One-Stop Shop to Keep Everything Organized! Check Out Their Client Portal and Time Tracking Features! My Doma Studio: A Well Designed Business Take Advantage of Kravet Inc.’s Extensive Digital Tools & 24/7 Customer Service! Set Up a Virtual Appointment with Your Local Sales Representative: Kravet Other shows mentioned: Shauna Lynn Simon #76, 84,102, 499 Taylor Spellman 106, 390 Amber Lewis 169, 184 Sara Lynn Brennan 463, 524, 514 Michele Williams 137, 180, 395, 424 Wendy Woloshchuk 316, 527