Episode 290

The Silo Problem: Our Values Series

In the first episode of Your Health University's Values Series, host Jamie Preston sits down with four members of Your Health's patient experience team — Rebecca Dillard, Jennifer Kessler, Whitney Myers, and Carlos Hayward — to unpack what collaboration looks like beyond the buzzword: the messy, back-and-forth, back-pocket-phone-call version that actually shapes patient outcomes. The insight that stays with you: genuine collaboration isn't a soft skill or a wall poster — it's the reason a man living in an RV without his medication got the care he needed, and it's the daily habit that separates good healthcare from transformative healthcare.

Your Health University Podcast · Jamie Preston, Rebecca Dillard, Jennifer Kistler, Carlos Heyward, Whitney Myers

April 10, 202645m 56s

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Show Notes

Most organizations put "Collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.

In the first episode of Your Health University's brand-new Most organizations put "collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.

In the first episode of Your Health University's brand-new Our Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone.

What you'll hear in this episode:

Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it
The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care
Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it
The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else
The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume

Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone.

What you'll hear in this episode:

Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it
The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care
Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it
The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else
The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume

Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time.

www.YourHealth.Org

Topics

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