Season 1 · Episode 1
United Breaks Guitars
Your Customer Is Speaking Up! · OhMyCustomer
August 13, 20245m 9s
Audio is streamed directly from the publisher (feeds.podcastle.ai) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Dive into the viral sensation that shook United Airlines in our premiere episode of "Your Customer is Speaking Up!".
Host Brian unpacks the infamous "United Breaks Guitars" incident, where one musician's broken instrument led to a PR disaster costing millions.
Discover how a single customer's voice, amplified through social media, can impact a brand's reputation and bottom line.
Learn crucial lessons about active listening, empowering customer service teams, and the importance of swift problem-solving.
Explore how modern tools can help businesses stay ahead of customer sentiment.
Don't miss this eye-opening look at the power of customer experience in the digital age!