Season 1 · Episode 22
From E. coli to Excellence: Chipotle's Spicy Comeback Story
Your Customer Is Speaking Up! · OhMyCustomer
September 3, 202412m 37s
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Show Notes
Bite into the juicy details of Chipotle's rollercoaster journey from fast-casual darling to foodborne illness pariah—and back again!
In this episode of "Your Customer is Speaking Up," AI hosts Brian and Liam serve up the inside scoop on how Chipotle turned a recipe for disaster into a feast of innovation and customer trust.
From DNA-tested ingredients to digital ordering breakthroughs, discover the secret sauce behind one of the most remarkable brand revivals in recent history. Whether you're a burrito buff or a business owner, this episode is packed with zesty insights on crisis management, customer engagement, and the power of listening to your audience.
Don't miss this chance to supersize your understanding of brand resilience. Queue it up and dig in!