Tales of Customer Success From Horn USA (with Brian Winterlin, Eric Carbone and Todd DeMeyer)
Workforce 4.0 · Ann K. Wyatt
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Show Notes
This conversation delves into the innovative manufacturing processes at Horn, highlighting the importance of collaboration, customer relationships, and adaptability in the tooling industry. The speakers share their experiences and insights on how Horn's commitment to quality and rapid delivery sets them apart in a competitive market. They discuss the significance of continuous improvement and the company culture that fosters trust and teamwork among employees and customers alike.
In This Episode:
-00:00: Welcoming Horn USA Back To Workforce 4.0
-06:23: Horn GmbH's Next Level Customer Experience
-10:42: Investing In American Made Products
-13:54: The Impact Of Shorter Lead Times On CX
-16:50: Sharing The Power of Customer Success
-20:44: Winning Through Collaboration
-23:36: Cutting Time, Not Quality
-26:18: The Blueprint For Building An Innovative Product
-31:47: Career Opportunities and Growth At Horn
-36:08: Conclusion and Contact Information
More About Bryan Winterlin, Eric Carbone and Todd DeMeyer:
Brian, Eric and Todd are all members of the Horn USA Outside Sales team that spend their days working directly with Horn's customers to provide innovative and quality solutions for their machining needs. Covering territory all throughout the United States, connect and learn more about each of these sales rockstars and what Horn USA can do for you here: