Episode 74
Defining Winning: Turning Around Operations Through Clarity and Ownership with Billy Taylor
WLEI - Lean Enterprise Institute’s Podcast
January 24, 202451m 23s
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Show Notes
In this episode of the WLEI podcast, LEI speaks with Billy Taylor, former operations executive at Goodyear Tire & Rubber Company. He is now President of LinkedXL and author of The Winning Link: a Proven Process to Define, Align, and Execute Strategy at Every Level.
In our discussion, we explore:
- Billy’s career journey from third shift supervisor to director of North American operations for Goodyear.
- How Billy led a transformation of one of Goodyear’s worst-performing plants through instituting a few core principles: deliberate clarity, defined ownership, deliberate practice, and trust.
- Billy’s approach to scaling a management system from a single plant to multiple plants across North America through intense collaboration with plant leaders.
- The current challenges of retaining employees due to changing workforce mindsets post-COVID and how to re-engage workers.