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Show Notes
Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
Episode topics –
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Anthony's path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch
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The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons
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Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses
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How burnout, compassion, and teamwork shape dispatchers over time
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Rapid changes in 911 technology and how the role continues to evolve amidst new tools and expectations
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].