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Show Notes
Ep 624 features Victoria, a 911 professional out of Texas.
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Episode topics –
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Navigating the massive APCO conference and its unique vendor hall experiences, including the mobile dispatch center "Thor" and wellness puppies
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Victoria's journey from loss prevention to 9-1-1 dispatch and her first intense calls, including a tornado emergency and a deadly accident
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The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role
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Learning about ACE accreditation, protocol-based dispatching, and the importance of quality assurance
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The impact of peer support and mental health resources, how Victoria overcame trauma with EMDR therapy, and her path to becoming an academy instructor after a life-changing leadership retreat
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