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Show Notes
Ep 621 features Brianna, a 911 professional out of Pennsylvania.
Episode topics –
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Brianna's unconventional start in public safety and how an EMT background led to a dispatch career
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Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls
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Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality
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The evolving culture around wellness and mental health in 911 dispatch
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Brianna's powerful personal "why" for serving in emergency communications and what she wishes she'd known at the start
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