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Show Notes
Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Episode topics –
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The history and eerie reputation of the Chagrin Valley Dispatch complex
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Karla's accidental entry into public safety and how her hairstylist background helps on the job
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True stories from Karla's early days at a single-seat dispatch center, including high-pressure calls and department challenges
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Navigating career growth, overcoming fears, and the shift to regional dispatching
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Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community
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