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Show Notes
Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Episode topics –
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Jen's path from criminal justice student to finding a lasting career in dispatch.
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The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.
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Real stories about adapting to regionalized dispatch operations and handling high-stress situations.
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Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.
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Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].