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Show Notes
Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Episode topics –
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Lani's unique journey from caring for police K9s to answering life-changing emergency calls
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The biggest challenges and lessons of 911 call taker training
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How previous customer service experience prepped Lani for high-stress calls
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Personal stories from the front lines, including handling officer emergencies and emotional calls
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The importance of support, mentorship, and mental health resources for dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].