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Show Notes
Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.
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Episode topics –
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How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic
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What it's really like to walk into a dispatch center for the first time and train as a new hire
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The critical role of de-escalation and giving lifesaving instructions over the phone
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Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls
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Why Rain became a CTO and her approach to training the next generation of emergency communicators
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