Cultivating a Culture of Safety
Dr. Benjamin Keidan, Boulder Community Health's Chief Medical Officer, joins us to share his thoughts on how to implement and reinforce a culture of safety. Dr. Keidan talks about his personal journey and how an MBA gave him a better understanding of the financial, human resources, and legal perspectives that impact health care. He highlights the importance of creating a system that values collaboration among all medical team members and a shared commitment to clearly defined patient safety goals. The conversation then focuses on the benefits of shifting away from a culture of blame to one that encourages reporting, continuous learning, and prevention. Dr. Keidan also talks about his experience with using a “systems perspective” to identify areas for improvement, making “the right thing the easiest to do” for staff, and ensuring that medical providers understand how to report incidents and that there is consistent follow up to explain how concerns are being addressed.
Within Normal Limits: Navigating Medical Risks · Eric Zacharias MD, Benjamin Keidan MD
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Show Notes
Dr. Benjamin Keidan, Boulder Community Health's Chief Medical Officer, joins us to share his thoughts on how to implement and reinforce a culture of safety. Dr. Keidan talks about his personal journey and how an MBA gave him a better understanding of the financial, human resources, and legal perspectives that impact health care. He highlights the importance of creating a system that values collaboration among all medical team members and a shared commitment to clearly defined patient safety goals. The conversation then focuses on the benefits of shifting away from a culture of blame to one that encourages reporting, continuous learning, and prevention. Dr. Keidan also talks about his experience with using a “systems perspective” to identify areas for improvement, making “the right thing the easiest to do” for staff, and ensuring that medical providers understand how to report incidents and that there is consistent follow up to explain how concerns are being addressed.
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