Who Cares About Business Automation? Your Bottom Line Does!
In this episode of Who Cares?, Jay O’Brien and Jeff Jackel unravel the ridiculous hurdles customers face when dealing with massive corporations. From United Airlines and AMEX passing the buck to the customer service black hole, they break down why these issues exist and how businesses lose money by making things harder than they should be.
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Show Notes
💡 What We Cover in This Episode:
✅ The frustrating reality of dealing with airlines, banks, and big corporations
✅ How bad policies cost companies money and loyal customers
✅ The broken processes that make simple problems take hours to solve
✅ Why businesses that actually care create long-term success
✅ The hidden costs of a bad customer experience (for both customers & businesses)
🔥 Here’s the kicker: Jay spent TWO HOURS on a simple booking issue that ended with United actually losing money. 🤯 📌 Have you ever had a customer service nightmare?
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