385: IDS 2025 & exocad Part 10 with Pierre-Luc Duchesne, Dereck Donnelly, & Dr. Eimear O’Connell
Back for the 10th time with conversations from the exocad booth at IDS 2025. First up are two people creating excellent customer experiences with Panthera, Pierre-Luc Duchesne and Dereck Donnelly. Then we meet the Irish dentist in Scotland, Dr. Eimear O’Connell who uses digital to give her patients the best treatment possible.
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Show Notes
DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies is hosing NOLA Lab Fest in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register.
A HUGE thanks to Aidite North America for hosting the podcast at their booth. Come find us and be on the podcast!
Yet even more conversations that Elvis and Barb got while in the exocad booth at IDS 2025..... back in MARCH!! First up is a visit from on one our favorite companies that make bars, Panthera. Instead of our usual guest we get to meet Pierre-Luc Duchesne and Dereck Donnelly. PL is their Director of Marketing and Derek is head of Global Customer Experience. Together the talk about being at their second IDS show, how they make their product an experience for the customer, the Fusion Bar that only needs 5mm of clearance, their partnership with VITA, and the second coming of The Master Cup.
Then we got to talk to an Irish dentist that practices in Scotland, Dr. Eimear O’Connell. She was plastered on the walls of the exocad booth 20 feet tall because she was one of the "Heroes of Digital Dentistry" and her journey is astounding. Dr. O'Connell talks about learning that Cerec was harder than it looks back in 2007, learning to work with amazing labs, using exocad to help her sell treatment by using the ART function, and a very concerning trend in the UK that makes it harder to be a dentist.
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Special Guests: Dereck Donnelly, Dr. Eimear O’Connell, and Pierre-Luc Duchesne.