Vending & OCS Nation Podcast

What began as a single smart cooler has evolved into a fully modular smart store ecosystem, giving operators unprecedented flexibility, scalability, and revenue potential. In this episode of Automatic Merchandiser and VendingMarketWatch’s Vending & OCS Nation podcast, presented in cooperation with 365 Retail Markets, host Bob Tullio interviews Michael Wood, manager of product management at 365 Retail Markets, to explore how his company is transforming unattended retail. From frictionless shopping experiences to AI-powered personalization, this conversation dives deep into where smart store technology is today and where it’s headed next. Key aspects of the conversation include: From vending to vision: Traditional vending limitations are giving way to seamless, camera-powered retail experiences. Modular flexibility: Operators can build custom store formats using ambient, refrigerated, and freezer units. Frictionless shopping: No scanning, no checkout, just tap, grab, and go. VisionLink innovation: Multiple units connect into one seamless shopping journey, increasing basket size and convenience. New growth locations: Hotels, airports, campuses, and semi-public spaces are driving expansion. AI-powered future: Expect faster transactions, personalized experiences, and remote store management through digital twins. This episode is a must-listen for anyone exploring unattended retail technology – especially if they are attending the NAMA Show in Los Angeles later this month, where the 365 Retail Markets exhibit is a must-see.

Patrick McGinty of VendVue is offering a compelling proposition to convenience services operators: a fully outsourced, end-to-end sales solution. From prospecting to closing, VendVue manages the entire sales process, allowing operators to focus on what they do best — execution, not business development. In this episode of the Vending & OCS Nation podcast, presented by Automatic Merchandiser and VendingMarketWatch.com, in cooperation with VendVue, Patrick McGinty addresses a critical question: Why are some operators hesitant to embrace a program that others view as a “no-brainer”? In a conversation with podcast host Bob Tullio, McGinty breaks down the program in detail, explaining how VendVue’s approach can significantly lower acquisition costs while removing the burden of building and managing a traditional sales infrastructure. He also introduces VendVue’s newly customized growth programs, designed to meet operators wherever they are in their growth journey. Importantly, VendVue is already seeing real, measurable success on both sides of the equation: Operators are onboarding high quality accounts and accelerating growth. Locations are benefiting from dedicated, service-driven operators better aligned with their needs. VendVue’s always-on sales engine is generating a steady stream of opportunities — so much so that in certain markets, more accounts are being landed than there are operator partners currently participating in the program. Ultimately, this episode is about more than a sales solution. It’s about rethinking how growth can happen without the high cost and complexity of marketing, advertising, SEO, website optimization, sales training, sales management, and ongoing commissions. Looking ahead, McGinty’s immediate goal is relationship-driven. “I will be walking the floor at NAMA, looking to build relationships with operators of all sizes. I will be inviting operators to join our network, not to sign up on the spot, but to start a conversation and understand the types of accounts you’re looking for. When those opportunities in your market present themselves, you’re the first person I call.” He added, “I’m looking to connect with operators to explore how you can take advantage of our ecosystem to grow your business at a pace that makes sense for you. Let’s connect at the NAMA Show and build something together.” To learn more or schedule a meeting, visit vendvuepartner.com or contact Patrick McGinty directly at 216-393-0733.

The convenience services industry is gearing up for one of its most important annual gatherings, as the NAMA Show 2026 takes over Los Angeles from April 22–24. Hosted in and around the Los Angeles Convention Center with a strategic footprint extending into LA Live, this year’s event promises to be more immersive and impactful than ever. In this episode of Vending & OCS Nation, presented in cooperation with NAMA, host Bob Tullio is joined by Kristen Griffith and Eric Rochon Larson of NAMA, along with operator Ryan Harrington of Royal ReFresh, to break down why this show is a can’t-miss experience for operators, suppliers and industry leaders alike. A major theme throughout the conversation is growth and momentum. With more than 135 new exhibiting companies and expanded product zones, the 2026 show reflects an industry evolving rapidly through innovation, technology, and new business models. Attendees can expect hands-on access to cutting-edge products, real-world demonstrations and the ability to compare solutions side by side. Education and community also take center stage this year, with targeted programming designed to deliver value across experience levels. Highlights include Small Operator Friday, a dedicated newcomers’ orientation, and a range of focused educational sessions. Special features such as Imagination Way, curated show-floor tours and the operator lounge are designed to foster both learning and meaningful connections. Pre-conference tours to innovative locations such as Gaviña Coffee Co. and Sony Pictures Entertainment Studios add another layer of insight, giving attendees a behind-the-scenes look at operational excellence and emerging trends. The episode also underscores the importance of planning to maximize return on investment. From leveraging the event app to scheduling meetings in advance, the guests share practical strategies to help attendees make the most of their time. The show’s headline moments, including an interview with acclaimed filmmaker Ron Howard and the industry awards, round out an experience that blends inspiration with actionable insights.

Aaron Lawton used “books on tape” to enter the world of real estate investing. While doing that, he was a vending route driver, starting early and tending to his rental property in the afternoon. Ultimately, he decided that he hated real estate but loved the vending business. In this episode of Automatic Merchandiser & VendingMarketWatch's Vending & OCS Nation podcast, Aaron Lawton from Oasis Break Room Services sits down with podcast host Bob Tullio and shares how deliberate design and thoughtful amenities can turn break spaces into vibrant community hubs that attract and retain top talent. He strives to create a "heart of the workplace" atmosphere. Lawton is focused on turning traditional break room spaces into intentional venues that become a culture hub and a tool for HR directors – promoting onboarding, employee happiness and ultimately, retention. He loves the convenience services business and especially the interaction with clients and end users at all ends of the spectrum. As a listener, you will find his enthusiasm for what his company does and his commitment to an intentional approach to be contagious. It’s a big reason why Oasis Breakroom Services is a success.

We talk a lot about sales on Automatic Merchandiser’s Vending & OCS Nation. This time, we shift gears and tackle something that may be even more important: customer service. In this episode, host Bob Tullio sat down with Brian Wolfe, vice president of global customer service at Harman International and the leader behind JBL’s global customer experience operation, to talk about what really separates average service from a true competitive advantage. Together, they dig into three fundamentals every operator should be thinking about right now: Empowering your frontline team Being proactive instead of reactive Responding with speed Along the way, Bob shares a personal story about a closet remodel gone sideways — because everyday frustrations are often the best business lessons. When sales oversell, when service says “there’s nothing I can do,” when response times drag on — that’s when loyalty is won or lost. If you’re building a dedicated customer service team, trying to free your salespeople from client maintenance work, or simply looking to reduce churn and protect long-term revenue, this episode delivers practical takeaways you can apply immediately. Because in our business, customer service isn’t a department. It’s your reputation.

She is an industry veteran turned consultant. Tammy Stokes has plenty of advice to offer operators and suppliers, old and new, developed over the years in multiple roles. On this episode of Automatic Merchandiser & VendingMarketWatch’s Vending & OCS Nation podcast, host Bob Tullio sat down with Tammy Stokes, president of Insight Edge Performance. It’s another edition of our consultant series. She offers some useful free advice for operators, including: What to think about as you are building your sales force. The importance of being relentless when it comes to important initiatives. How to get the best out of your sales reps. The importance of becoming connected with the community, utilizing a cause marketing program. She offers her recommendations for operator success in 2026. She talks about what workplace decision makers are looking for. How small operators can level the playing field and how large operators should respond. “Study your products. Study your customers. Study your competition.” For newcomers or long-time operators, Stokes offers some excellent insights — some hearty “food for thought.”

In an interview with Automatic Merchandiser's Vending & OCS Nation podcast host Bob Tullio, John Hickey, CEO of Tech 2 Success, shares the journey of starting his company, the challenges faced in the tech industry, and the importance of cybersecurity for small businesses. He discusses the future priorities for Tech 2 Success and the role of technology as a problem-solving tool, sharing success stories and the positive results that come from working with Tech 2 Success. He also suggests a practical approach to adopting technology, even for a company far behind in technology. Tullio said the cybersecurity part of the conversation got his full attention, and if you are an operator, you need to hear this. Hickey has cybersecurity answers that can help an operator sleep better at night.

What makes Orrin Huebner a leading convenience services consultant? It’s the sheer range of hats he’s worn over his career. From the warehouse to the executive suite, Orrin has seen the industry from every possible angle, giving him a 360-degree perspective that benefits operators of all sizes. In this episode of Automatic Merchandiser & VendingMarketWatch's Vending & OCS Nation podcast - Bob Tullio talks to Orrin Huebner, who offers multiple proven business strategies for 2026. From using AI to drive your business - to account retention - to the importance of building your brand - to storytelling, Huebner delivers ideas that will bring measurable results. This continuation of our 2026 "Consultant Series" brings a guest who truly 'checks all the boxes.' Get ready for some high-level, free advice from one of the most knowledgeable names in the business – Orrin Huebner.

When he speaks to an audience or works with a client, Kaiser Yang seeks to inspire and energize people to think differently. His goal is to help others unlock creativity and to overcome fear. His proven system is designed for everyday people who want to make innovation part of their daily business experience. Following a successful keynote presentation at the National Automatic Merchandising Association’s CTW event in Miami, Kaiser Yang, CEO and co-founder of Platypus Labs, joins Bob Tullio for this episode of Automatic Merchandiser’s Vending & OCS Nation. They discuss the importance of creativity and innovation in business, exploring how leaders can inspire teams to think differently and tackle challenges. Kaiser shares insights on cultivating a beginner’s mindset, fostering curiosity and the role of AI in enhancing creativity. Yang offered three defining characteristics that everyday people need to unlock their own creativity and innovation. Good news: These characteristics can be developed. In fact, Yang suggested five things people can do every day to cultivate an innovator’s mindset. Additionally, his five core mindsets of innovators are thought-provoking and hopefully, for some listeners, transformational.

Are you maximizing your operational efficiency? According to industry veteran and successful convenience services consultant Tom Bauer, small changes in operations can lead to big results for operators. On this episode of Automatic Merchandiser & VendingMarketWatch's Vending & OCS Nation Podcast, Tom Bauer sits down with podcast host Bob Tullio to reveal five essential focus areas to help your business thrive in 2026! 📈 From logistics to route optimization, these tips don’t require big investments, just your time and dedication! The podcast emphasizes the importance of not overlooking operations and creating a disciplined environment and culture. It highlights the need for changes in 2026, focusing on disciplined people, thoughts, and actions to improve organizational efficiency.

Especially for those who did not attend the CTW and hear Ethan King's keynote address, the December 16th Podcast with King was impactful. Host Bob Tullio said he heard from several listeners who wanted to learn more. In that podcast, King explained how AI can eliminate busywork and help convenience services operators focus on growth, relationships and greater productivity. Tullio and King discussed the fact that AI is a productivity multiplier, not a replacement for people. Used correctly, it handles repetitive tasks so teams can spend more time on far more important functions. He mentioned that speed and connectivity with clients and prospects is more important than ever. AI can help operators respond to leads, service issues and customer questions faster — a critical advantage in today’s on-demand environment. Best of all, you don’t need a technical background. King was an art major. If your team can type, copy and paste, or talk into a microphone, they can start using AI tools effectively. Today’s episode is part two – we take the conversation to another level. If you are serious about gaining a competitive advantage – this episode is a must listen.

According to business broker Mike Kelner, the M&A market for convenience services is red hot. Valuations are higher than ever. It’s a good time to be a convenience services operator and with these market conditions, many operators are pondering their options for 2026. Mike Kelner, owner of VBB Advisors, said he has learned over the years that selling a business is as much a psychological and life-planning decision as it is a financial and transactional one. In this episode of Automatic Merchandiser’s Vending & OCS Nation, host Bob Tullio sat down with Kelner and asked him to talk about the key questions an operator needs to ask before finding the exit door. The podcast discusses part 5 of Kelner’s M&A Best Practices series, written for Vending Market Watch. The first four parts of his series, available at vendingmarketrwatch.com, were focused Preparation Valuation Marketing Negotiation Part 5 looks at the psychological side of a deal - Key questions to ask before you sell your business. For any operator who is considering a sale in 2026 or beyond, it’s a thought provoking listen, as Kelner shares those questions and the answers he receives from operators.

At the Coffee, Tea and Water event in November, podcast host Bob Tullio interviewed around 25 operators and suppliers, asking them about their impressions of CTW. Every one of them was impressed by one thing in particular: keynote speaker Ethan King’s presentation about the power of AI. In this episode of Automatic Merchandiser’s Vending & OCS Nation – part one of a two-part episode – Tullio is talking to Ethan King. Ethan King explains why convenience services operators should view artificial intelligence not as a threat but as a practical business ally that can help them deal with staffing challenges, margin pressure and myriad demands on their time. Ethan King is a bestselling author, and award-winning entrepreneur who helps business leaders simplify success through the power of AI and automation. His client work has appeared on Oprah, 60 Minutes, and even the Grammys. As the author of "ChatGPT to Double Your Business In 90 Days," Ethan teaches non-technical business owners how to save time, boost sales and scale operations without stress. His workshops are known for being both inspiring and tactical. This is conversation worth listening to. If you are serious about the future success of your business, this is a conversation you will appreciate.

On the surface, taking over a family business would seem to be a dream scenario. But each time a new generation takes the reins, especially in a well-established operation, there are inherent stresses that come with the job. So far, Patrick and Michael Sheehan have been up to the task. What kind of stress does the third generation of a family-owned business typically deal with? Patrick Sheehan of Sheehan Brothers Vending sits down with host Bob Tullio in this episode of Automatic Merchandiser’s Vending & OCS Nation. During his many interviews with operators, Tullio has picked up some common examples. Will customers be happy to work with the next generation? How do we make it a smooth transition? As the new leadership, how do I establish authority with my employees (especially those who have been here for many years)? How do I ensure continued success? After all these years, I don’t want to be the one who screws things up! Many successors feel the weight of preserving the family’s legacy. This aspiration can create pressure and lead to decisions rooted in tradition rather than what is best for the business’s future. It is certainly a great opportunity – stepping into a family business – but it also comes with challenges. After nine years of leadership, Patrick and Michael are taking a well-established company to a new level and are having some fun along the way.

This episode of Automatic Merchandiser’s Vending & OCS Nation podcast features more conversations and insights with industry leaders (some big names in the industry) from the Connection Hub at the CTW – NAMA’s Coffee, Tea and Water Show. Three questions were asked: What is your takeaway from the CTW event? What do operators need to do to succeed in 2026? And a very timely question: As an operator or supplier, what are you thankful for this Thanksgiving? This podcast features comments from: Kevin Brinton of Evergreen Refreshments Linda Saldana of Seventh Wave Refreshments Christine Johnson of The J.M. Smucker Co. Katelyn Davis of Seventh Wave Refreshments Ryan Stoulil of Alliant Coffee Solutions John Hickey of Tech 2 Success Patricia Cowan of Rainmaker Sales Support Brian Zakeski of Follett Products LLC Rick Dutkiewicz of National Coffee Kevin Alves of Keurig Dr Pepper Chris J. Taylor of Canteen EPISODE BONUS: Podcast host Bob Tullio has not been this emotional since he ate at Mary Mac’s Tearoom during the NAMA Show in Atlanta – an unforgettable experience. In Miami, in between interviews, he discovered a compelling reason to return to Miami. Tune in to learn more, and be prepared to get hungry.