![128. Improving the client's experience: introduction [part 1 of 6]](https://static.libsyn.com/p/assets/3/d/b/a/3dba3d4d76befc3c/UNLEASHED.jpg)
128. Improving the client's experience: introduction [part 1 of 6]
Unleashed - How to Thrive as an Independent Professional · Will Bachman
January 8, 20194m 8s
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Show Notes
This episode introduces a six-part miniseries on steps consultants can take to improve the client's experience across the five phases of a consulting project:
- The proposal phase
- Onboarding / kickoff phase
- Project execution
- Wrap-up
- Post-project
I learned this five-part framework from David A. Fields, and encourage everyone to visit his website:
If you subscribe to the weekly Unleashed email, you'll receive a summary checklist of all the suggestions from this client experience miniseries. To sign up, visit:
https://www.umbrex.com/unleashed-podcast/