Thread’s AI Voice Revolution (EP 930)
Matt Linn, co-founder & COO of Thread, joins Uncle Marv live at IT Nation to discuss Thread’s rapid rise in the MSP space, new AI-powered voice and service intelligence products, and the company’s vision for making IT service delivery smarter and more human.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · Matt Linn
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Show Notes
Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.
https://www.itbusinesspodcast.com/thread/
Discover how Thread is reshaping IT service management with next-gen AI features and hear firsthand business insights that will inspire MSPs to scale smarter and deliver better client outcomes.
- Matt Linn explains Thread’s new customizable AI voice agent powered by Cartesia.
- Exclusive scoop: Thread’s service intelligence and memory features for MSPs.
- How Thread helps eliminate non-billable dispatch roles and boost profitability.
- Insights into Thread’s PitchIT win, conference success, and major financing round.
- Best practices for MSP cloud, hybrid, and on-prem services in changing environments.
Companies, Products and Books Mentioned:
- Cartesia AI: https://cartesia.ai
- IT Nation Connect: https://www.connectwise.com/it-nation/connect
- AI Service Unleashed (2025): https://www.getthread.com/aisu-2025
- AWS: https://aws.amazon.com
- PitchIT: https://www.connectwise.com/it-nation/pitchit
- Space Center Houston: https://spacecenter.org
SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
- Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
- Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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