PIA’s Automation Revolution for MSPs (EP 931)
James Allen, Chief Community Officer at PIA, joins Uncle Marv to discuss how PIA became a pioneer in AI-powered automation for MSPs, giving insight into the company’s new marketplace and community-driven innovation while sharing expertise on vendor-agnostic best practices and security partnerships.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · James Allen
Audio is streamed directly from the publisher (dts.podtrac.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.
https://www.itbusinesspodcast.com/thread/
Ready to supercharge your MSP help desk? This episode reveals how PIA’s James Allen and team built a trusted, flexible AI platform that scales with your business and delivers security, efficiency, and community wisdom.
Why Listen:
- Discover PIA’s 60+ built-in automations for service desks
- Hear how vendor-agnostic design ensures flexibility
- Learn about the new Automation Hub and Vibe Conding co-pilot for engineers
- Get insights into securing workflows with ThreatLocker
- Explore PIA’s global community and Discord for real-time sharing
- Experience conference moments and personal highlights from James
Companies, Products and Books Mentioned:
- PIA: https://pia.ai
- ConnectWise: https://www.connectwise.com
- Kaseya: https://www.kaseya.com
- ChatGPT: https://openai.com/blog/chatgpt
- CoPilot: https://www.microsoft.com/en-us/microsoft-365/copilot
- IT Nation: https://itnation.connectwise.com/
- PAX8 Beyond (event): https://www.pax8.com/beyond/
- Universal Orlando: https://www.universalorlando.com
SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
- Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
- Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Connect with Uncle Marv
🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast
If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.