How Zachary Kinder Runs a Zero Trust MSP (EP 968)
If you run an MSP or IT services firm, this conversation dives deep into real-world IT operations, cybersecurity strategy, and vendor management. Zach outlines how Net-Tech delivers responsive IT solutions for distributed clients, manages SLAs with demanding users like attorneys and auto dealers, and navigates challenges like ticket compliance and multi-factor authentication. The episode also covers how they replaced a legacy security product, standardized on ThreatLocker, and now use its modules as a core part of their managed security services.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · Zachary Kinder
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Show Notes
Thinking about going deeper into Zero Trust or adding MDR to your MSP stack? Zachary Kender shares how Net-Tech Consulting committed to ThreatLocker, built services around high-demand verticals, and navigated the reality of vendor promises versus delivery. Marv adds his own experience trialing security tools that missed the mark, giving you a grounded view of what actually works for IT providers.
Why Listen
- Discover how vertical focus on transportation and auto dealerships helped shape Net-Tech’s managed services strategy.
- Learn what “responsive support” really means when printers, finance workstations, and DMS systems must be online all day.
- Hear honest feedback on ThreatLocker Detect’s evolution and the impact of adding an MDR team behind it.
- Understand the risks of first-gen tools, “light” security dashboards, and vendor roadmaps that never seem to ship.
- Get insight into balancing IT compliance requirements, user expectations, and realistic SLAs in small MSP teams.
- Walk away with ideas on referral networks, niche selection, and protecting your time as an MSP owner.
Guest Bio
Zachary Kinder is the President and Partner of Net-Tech Consulting, an IT services and consulting firm based in El Paso, Texas, with clients across multiple metro areas including Dallas. With a career at Net-Tech that started as a level-one network technician in 2008, he has worked his way through engineering and leadership roles to lead the company’s delivery of managed IT services, cybersecurity, cloud solutions, and compliance-focused support for growing businesses. Drawing on earlier experience providing Tier 1 support for AT&T Wireless, Zachary is known for emphasizing “fanatical customer service” and building secure, reliable IT environments for private equity–backed and other security-sensitive organizations.
- Website: https://net-tech.us/
- LinkedIn: https://www.linkedin.com/in/zachary-kinder-b2902199
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