735 Nadir Merchant: Unveiling Kaseya 365 User
In this episode of Uncle Marv's IT Business Podcast, we're coming to you from DattoCon 2024 in Miami! Uncle Marv sits down with Nadir Merchant, General Manager of IT Operations at Kaseya, to discuss exciting new product launches and AI-powered innovations that are set to revolutionize IT management for MSPs.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · Nadir Merchant
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Show Notes
Uncle Marv kicks off the episode from the Fontainebleau resort in Miami, where he's attending DattoCon 2024.
Nadir Merchant introduces Kaseya 365 User, a new product offering that focuses on protecting and backing up users, complementing the previously launched Kaseya 365 Endpoint.
The Kaseya 365 User bundle includes email protection, anti-phishing software, security awareness training, phishing simulation, and SaaS backup. Nadir emphasizes that Kaseya 365 is not just a bundle, but a unified product with seamless integrations and a consistent user experience.
Cooper AI, Kaseya's artificial intelligence engine, is powering several new features, including the Smart SOP Generator, launching early next year, will automatically create SOPs by recording and annotating user actions in the browser. Nadir hints at future developments, including expanding Cooper Copilot capabilities to passwords, configs, and checklists.
The episode wraps up with a teaser of more announcements to come at the conference and future Kaseya events.
- Cooper Bots: An automation platform allowing users to create autonomous workflows across IT Complete.
- Cooper Copilot for IT Glue: Introduces Smart Assist for curating documentation and the upcoming Smart SOP Generator.
- Cooper Copilot for PSA: Available for both Autotask and BMS, offering ticket summarization and resolution summaries.
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