Tucson Mall Shooting Overwhelms 911 System
Tucson News Today | 2 Min Now | The Daily News Now! · The Daily News Now!
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Show Notes
On March 18th, a Tucson mall shooting overwhelmed the emergency call center, handling 177 calls in 15 minutes. With only 7 call takers, supervisors stepped in, causing 58-second wait times and 45 minutes of follow-up calls. The system rolls calls over to backups, but new hires will start next month to ease future strains. Despite the ongoing investigation, dialing 911 remains the fastest way to get help in a crisis.
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