Southwest Airlines' New Policy Strands Passenger
Tucson News Today | 2 Min Now | The Daily News Now! · The Daily News Now!
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Show Notes
Nashville woman faces unexpected Southwest Airlines policy, nearly misses cruise connection. Ruby Cosby, a frequent Southwest flyer, was denied boarding due to a new policy requiring extra seating for passengers encroaching on adjacent seats. The policy, implemented in January, left Cosby stranded and forced to book a Delta flight at a higher cost. Cosby expressed concern over the subjective nature of the policy, which she believes could lead to discrimination. Southwest defended their actions, stating they had announced the updates and reviewed Cosbys case fairly.
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