The Science of Designing an Amazing Guest Experience | ARIVAL Orlando 2019
Tourpreneur Tour Business Podcast · Tourpreneur
February 27, 202016m 39s
Audio is streamed directly from the publisher (podcasts.captivate.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the design-led approach they took to develop the Vessel and the Edge, and how New York City’s Hudson Yards tackled design and development challenges in the very busy Big Apple. Speaker: Jason Horkin, Executive Director at Related/Hudson Yards