SHIFT CHANGE WARFARE (SCHEDULING THE OVERLAP)
Thrive: Leadership Skills for C-Store Managers · C-Store Center
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Show Notes
Show Notes (Thrive Version)
Episode Title: Shift Change Warfare: Scheduling the Overlap (Episode 86)
Episode Description: "If you schedule zero overlap, you are mathematically guaranteeing a fight."
High turnover on the second shift is rarely about the pay rate; it is almost always about the culture of the shift handoff. In this episode of Thrive, Mike Hernandez explains why Store Managers must use strategic scheduling to eliminate employee resentment and protect their talent.
What You Will Learn:
The Turnover Trap: Why the afternoon shift quits when the morning shift treats them like a cleanup crew.
The 15-Minute Overlap: How investing in 15 minutes of extra payroll saves you thousands in hiring costs.
The Collision Course: Why back-to-back scheduling creates impossible expectations for your cashiers.
Resources & Links:
Download the Shift Change Culture Audit: Text the word BUFFER to 956-897-9192.
Recommended Listen: Drive: Episode 77 (Learn how District Managers audit overtime caused by chaotic shift changes).