Texas Restaurant Association CEO Dishes on Membership Value, Tipping, and Childcare Initiative
THRIVE, a Paychex Business Podcast
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Show Notes
President and CEO Emily Williams Knight helped guide the Texas Restaurant Association and its tens of thousands of members through the COVID-19 pandemic and continues to advocate for legislation that will help restaurants thrive. She shares stories about the industry association’s efforts on Paychex THRIVE, a Business Podcast, to educate and benefit members, as well as her thoughts on why transactional tipping is bad, swipe fees, too, and how getting a childcare initiative established and fostering the second chance hiring initiative will be key to sustaining growth of this billion-dollar industry.
Topics Include:
00:00:00: Episode Preview
00:01:25: Introduction to Emily Williams Knight
00:01:55: The pandemic's impact on the restaurant industry
00:03:14: Impact of pro-business policies during a pandemic
00:06:35: Changes in the restaurant industry post-pandemic
00:08:47: Mission of association as state’s largest private employer
00:11:52: Value of being an association member: education and a voice
00:13:40: Crucial topics and demands within the restaurant industry
00:16:15: Discussion about regulatory measures and compliance
00:16:58: Discussion about tipping policies in the restaurant industry
00:17:18: Discussion on transactional tipping
00:18:07: Importance of experiential tipping
00:21:37: Discussion on swipe fees
00:25:26: Shrinkflation in the restaurant Industry
00:28:01: Minimum Wage Discussion
00:31:07: Child care crisis solution initiative
00:32:53: Second chance hiring initiative
00:34:52: Wrap-up and thank you
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