Why Are Retailers Making a Hard U-Turn on Self Checkout?
Wharton associate professor discusses why retailers are backtracking on utilizing self checkout in stores.
This Week in Business · Wharton Podcast Network
July 25, 202410m 41s
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Show Notes
Wharton Associate Professor of Operations, Information and Decisions, Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the customer, and strategies for retailers to consider on how to use this technology wisely.
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